Windows 7 Build 7601 message

AMidnightSoul · 07 Feb 2014

Hi all,

I've had my computer up and running for a long time with no issues. This morning I turn the laptop on and in the lower lefthand message, the Windows 7 Build 7601, This copy of Windows is not genuine has appeared. I had this message on an older laptop a few years back and I think I had to replace a vss file and that fixed it, but I can't remember for sure. I do not have a COA on my laptop. Our company purchases from Lenovo and asks them to downgrade from Win8 to Windows 7. My laptop shipped with Windows 7 Pro 64bit but has a Win8 sticker on it (no COA).

Nothing was done this morning when I booted my machine up. Yesterday, I installed iTunes but didn't open it after the install. I believe there might have been a SEP update yesterday, but I didn't notice the message until this morning. Here's my MGADiag results:

Code:

 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-MV8MH-98QJM-24367
Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
Windows Product ID: 00371-OEM-8992671-00437
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {3E2DCD32-AA75-47EC-BBE9-4F0572590152}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3E2DCD32-AA75-47EC-BBE9-4F0572590152}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-35260149-2793429486-2826167553</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>TP-G1___</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>G1ET97WW (2.57 )</Version><SMBIOSVersion major="2" minor="7"/><Date>20130904000000.000000+000</Date></BIOS><HWID>8EF93107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-G1   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700437-02-1033-7601.0000-0382014
Installation ID: 014433700102043650334444201981305574354036027730031332
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 24367
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 2
Trusted time: 2/7/2014 6:11:47 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:5:2014 09:32
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAEAAAACAAAAAwABAAEA6GFOdG7RwFGWS/zWWspAaPxFtKAe0Go/lmM=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   LENOVO  TP-G1   
  FACP   LENOVO  TP-G1   
  HPET   LENOVO  TP-G1   
  MCFG   LENOVO  TP-G1   
  SLIC   LENOVO  TP-G1   
  TCPA   PTL  LENOVO
  SSDT   LENOVO  TP-SSDT2
  SSDT   LENOVO  TP-SSDT2
  SSDT   LENOVO  TP-SSDT2
  ECDT   LENOVO  TP-G1   
  FPDT   LENOVO  TP-G1   
  ASF!   LENOVO  TP-G1   
  UEFI   LENOVO  TP-G1   
  UEFI   LENOVO  TP-G1   
  POAT   LENOVO  TP-G1   
  SSDT   LENOVO  TP-SSDT2
  SSDT   LENOVO  TP-SSDT2
  UEFI   LENOVO  TP-G1   
  DBG2   LENOVO  TP-G1

matts6887 · 07 Feb 2014

Is there any way you can copy and post the event viewer logs so we can see exactly what type of errors(if any) that show in there.

AMidnightSoul · 07 Feb 2014

matts6887 said:

Is there any way you can copy and post the event viewer logs so we can see exactly what type of errors(if any) that show in there.

Which ones would you want? Under Windows Logs, I have 15,862 System logs. I have a recent that says "
The Windows Activation Technologies Service service entered the running state." & then "
The Windows Activation Technologies Service service entered the stopped state." There's also an error from about an hour ago "
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the DisplayLinkService service." There's also a DNS error from about 2 hours ago "
Name resolution for the name teredo.ipv6.microsoft.com timed out after none of the configured DNS servers responded." Most all of the entries are informational entries.

Golden · 07 Feb 2014

Code:

License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 2

This error usually indicates that the SLIC information isn't being read correctly. How was this installation originally activated?

NoelDP · 08 Feb 2014

Your SLIC table is showing as damaged...

Code:

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table
Windows marker version: N/A

The normal solution is to change the Key to the one on your COA sticker - but Win 8 machines downgraded to Win7 don't have COA stickers.

In such circumstances, the only things you can do are

1) recreate the Licensing Store - in case it's a minor software problem causing the misread
2) try updating the BIOS to the latest available Win7-compliant one, from the manufacturer's website
3) Contact the manufacturer direct, and see if they can provide assistance to correct the SLIC table (or the machine)
4) a reformat and reinstall using the manufacturer's recovery media
5) purchase a new license for Windows (or a new computer)

Please first try recreating Licensing Store.

Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each

net stop sppsvc
(wait until the service has stopped before entering the following lines)

CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
net start sppsvc
slui.exe

After a couple of seconds the Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.
If you are asked for your Key, then the problem still exists, and you'll have to try refreshing the BIOS.

Reboot and Post back with a new MGADiag report.

(Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)

AMidnightSoul · 08 Feb 2014

Thanks all. I tried recreating the Licensing store and when I went to re-activate it, it told me the Win7 Pro product key is invalid for activation and asked for a new one. I've sent our procurement team an email asking for a Product Key to use. Hopefully they can give me one that will work. I probably won't hear from them until Monday though.

I contacted Lenovo and they told me there's nothing to do except format and then reinstall. They're sending recovery disks because the recovery partition doesn't work.

I'd really like to avoid reinstalling everything, so in the mean time, I'll update the BIOS and the post a new MGAdiag.

AMidnightSoul · 08 Feb 2014

Oh, it activated automatically when it shipped and then I formatted and reinstalled everything about 6 months ago and it activated automatically again.

NoelDP · 08 Feb 2014

The current BIOS is dated Sept 2013 - which means that it's been installed since then (however old the computer itself is). It's not exactly common, but a BIOS update can cause this type of problem, as well as cure it - see if reverting to an older version works, if there's one available. BUT be very careful about it, as BIOS changes can totally brick a machine!

AMidnightSoul · 08 Feb 2014

ETA: Actually, I just remembered Lenovo replaced my motherboard last month because it failed! Maybe Windows just now did a check and that's what did it. I tried an older BIOS from Lenovo's site, and even though it said it was for my system, it wouldn't run (thank goodness it didn't run if it wasn't compatible). I guess I'll wait to hear from procurement on Monday on if they can get me a license key before I reinstall everything.

I'm a little concerned if its because I have a new motherboard and I reinstall everything with the recovery disks that I'll still get the error message the next time the system checks in with Microsoft.

NoelDP · 09 Feb 2014

That sounds as if it could be the cause.
If your company has a Volume License, you could use that - providing it's an MAK type.
However, it is definitely Lenovo's problem, rather than a software one, in my opinion.