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Windows 7: Can't search for Windows Updates


09 Feb 2014   #1

windows 7 home premium 32bit
 
 
Can't search for Windows Updates

Ran System Update Readiness Tool. No indication of problems.
Ran SFC /SCANNOW Found unidentified corrupted file.

Wndows Update attempt. Windows could not search for new updates. Error Code C80003FA

Did the Log Collection process.

CBS (2).zip




My System SpecsSystem Spec
.

09 Feb 2014   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The SFC scan managed to repair some of the errors - this is what remains...
Code:
 Line 53710: 2014-02-08 19:43:00, Info                  CSI    000001c3 [SR] Repairing 9 components
 Line 53711: 2014-02-08 19:43:00, Info                  CSI    000001c4 [SR] Beginning Verify and Repair transaction
 Line 53712: 2014-02-08 19:43:01, Info                  CSI    000001c5 [SR] Cannot repair member file [l:14{7}]"lpk.dll" of Microsoft-Windows-GDI, Version = 6.1.7601.18032, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 53713: 2014-02-08 19:43:01, Info                  CSI    000001c6 [SR] Cannot repair member file [l:28{14}]"msimsg.dll.mui" of Microsoft-Windows-Installer-Engine.Resources, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"sl-SI", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 53714: 2014-02-08 19:43:08, Info                  CSI    000001c7 [SR] Cannot repair member file [l:24{12}]"Notebook.jpg" of Microsoft-Windows-TabletPC-Journal, Version = 6.1.7601.17803, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 53715: 2014-02-08 19:43:10, Info                  CSI    000001c8 [SR] Cannot repair member file [l:28{14}]"timedate.ptxml" of Microsoft-Windows-timedate, Version = 6.1.7601.17753, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
The file missing error is unusual - and is sometimes caused by mistaken attempts to clean up duplicate files.

I'll post a fix protocol for these errors a bit later
My System SpecsSystem Spec
09 Feb 2014   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've uploaded a file - hznaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\hznaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\hznaa
or
DIR E:\hznaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\hznaa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
.


10 Feb 2014   #4

windows 7 home premium 32bit
 
 

I'm not sure exactly how to get to the web site you mentioned to download hznaa.zip Please provide a bit more information on how to get there and find that file.
My System SpecsSystem Spec
11 Feb 2014   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Sorry - the link got broken...
Here it is again.... Noel's SkyDrive
My System SpecsSystem Spec
11 Feb 2014   #6

windows 7 home premium 32bit
 
 

Well I thought I followed your instructions but I don't think the results are what was expected so I'll list the steps I followed and maybe you can see what went wrong.

I downloaded the file, right clicked and selected Extract and placed the 33KB file hznaa at C:\

Rebooted to the Advanced Boot Menu and selected Repair My Computer, logged on and ended up with the path x:\Windows\System, At the prompt entered DIR C:\hznaa then
Entered XCOPY C:\hznaa C:\windows\winsxs /y/i/s/v/h Results 0 files copied

That didn't seem what I should have gotten and when I returned to the Normal Mode Window to try the search for updates, same error I originally got. Didn't run SFC
My System SpecsSystem Spec
12 Feb 2014   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You MUST run SFC - it fixes the file hardlinks if necessary.
Please post eh new CBS.log file after running SFC.
My System SpecsSystem Spec
12 Feb 2014   #8

windows 7 home premium 32bit
 
 

I should have been a bit clearer in my message. I did run SFC and the error message upon completion was the same Windows Resource Protection found corrupt files but was unable to fix some of them. That was the reason I went back and tried the Windows Update again. CBS.zip


My System SpecsSystem Spec
12 Feb 2014   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Odd...
Code:
 Line 60489: 2014-02-12 14:02:08, Info                  CSI    000001a9 [SR] Repairing 3 components
 Line 60490: 2014-02-12 14:02:08, Info                  CSI    000001aa [SR] Beginning Verify and Repair transaction
 Line 60491: 2014-02-12 14:02:08, Info                  CSI    000001ab [SR] Cannot repair member file [l:28{14}]"msimsg.dll.mui" of Microsoft-Windows-Installer-Engine.Resources, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"sl-SI", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 60492: 2014-02-12 14:02:08, Info                  CSI    000001ac [SR] Cannot repair member file [l:24{12}]"Notebook.jpg" of Microsoft-Windows-TabletPC-Journal, Version = 6.1.7601.17803, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
 Line 60493: 2014-02-12 14:02:09, Info                  CSI    000001ad [SR] Cannot repair member file [l:28{14}]"timedate.ptxml" of Microsoft-Windows-timedate, Version = 6.1.7601.17753, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
..one file appears to have been successfully repaired, while the others weren't

Please run the following commands, and post the results.

Code:
 
DIR C:\hznaa
DIR C:\Windows\winsxs\hznaa
DIR C:\Windows\winsxs\x86_microsoft-windows-i..er-engine.resources_31bf3856ad364e35_6.1.7601.17514_sl-si_3077981303bb82bb
DIR C:\Windows\winsxs\x86_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.1.7601.17803_none_19c2c79102d3111d
DIR C:\Windows\winsxs\x86_microsoft-windows-timedate_31bf3856ad364e35_6.1.7601.17753_none_91875a33222d5bc5
 
.
Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
13 Feb 2014   #10

windows 7 home premium 32bit
 
 

Instructions were a bit confusing. After highlighting and copying the commands then going to the CP I found there was no paste command. If the steps were suppose to add the hznaa folder and its 4 folders to C:\windows\winsxs I did do that and ran SFC. There still appears to be corrupted files. the CBS file is attached,CBS.zip


My System SpecsSystem Spec
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 Can't search for Windows Updates




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