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Windows 7: Can't search for Windows Updates

14 Feb 2014   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote:
To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
You can also simply right-click inside the CP window, and select Paste.


My System SpecsSystem Spec
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14 Feb 2014   #12
HALOZION

windows 7 home premium 32bit
 
 

I'm having some problems running the commands you listed. I was able to copy the commands from your message, paste them in CP using the right click but as soon as they got there the whole thing ran. When I reviewed the results the 1st command listed all of the folders found in hznaa were listed but the 2nd command resulted in file not found. I wish there was some way of copying the CP results since you know what should appear. After the file not found entry each of the 4 hznaa folders was listed. The first and second command showed no files, the third command ran twice the second time it listed a lot of files, the 4th command ran twice again and the second time had one file, timedate.cpl

I than ran SFC but all it did was list the SFC options. CBS didn't appeared in Windows\ Log.
My System SpecsSystem Spec
15 Feb 2014   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

PLEASE re-read my instructions - they tell you how to copy the CP results to your response.
My System SpecsSystem Spec
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16 Feb 2014   #14
HALOZION

windows 7 home premium 32bit
 
 

I don't have any problems understanding how to send the CBS.zip file and have done so on several occasions already. The reason one wasn't included in my last message is because after following the latest instructions a CBS log file didn't appear on the desktop so apparently I misread some instruction.

I have decided to start all over again using the first set of instructions and will list each instruction and its result. It would be helpful to me if when you send instructions some information on what it is to accomplish would be helpful so when I view the results I would know I'm on the right track. You might start by explaining just what hznaa is all about. I assume the steps you have sent are intended to fiix the corrupted files in my system. Now for the individual steps and their results including minor corrections needed to make them work.

Download and save hznaa.zip File downloaded and saved in the Download Folder.
Right-click on saved file and select Extract. No Extraction command available. Should read Left-click to take you to Windows Explorer where a Right-click produces the Extract All command.
Change target to C:\ and Extract. Extraction completed and C:\ now contains file folder with 4 subfolders.
Reboot to Advance Boot menu, Pick on Repair my Computer. Windows loading files
Use Command Prompt and type DIR C:\hznna. 4 folders appear.
XCOPY C:\hznaa C:\Windows\winsxs /y/i/s/v/h. 4 files copied
Exit from Command Prompt, reboot to Normal Mode.
Run SFC /SCANNOW in elevated command prompt. SFC took much longer to run. Windows Resource Protection found corrupt files and successfully repair them.
Reboot and upload the new CBS.log file

Attachment 306584

Unfortunately the same unable to search for Windows Updates still exist. It rather late so I'll complete the second set of instruction tomorrow and forward the results.
My System SpecsSystem Spec
16 Feb 2014   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The latest CBS.log shows the following detail...

Code:
2014-02-16 00:03:14, Info                  CSI    0000019f [SR] Repairing 2 components
2014-02-16 00:03:14, Info                  CSI    000001a0 [SR] Beginning Verify and Repair transaction
2014-02-16 00:03:15, Info                  CSI    000001a1 Hashes for file member \??\C:\Windows\System32\sl-SI\msimsg.dll.mui do not match actual file [l:28{14}]"msimsg.dll.mui" :
  Found: {l:32 b:47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=} Expected: {l:32 b:8i1Ls1F/YTvSph2yBQrzVX/FFULOyXKa8saqxNDiEpU=}
2014-02-16 00:03:15, Info                  CSI    000001a2 [SR] Repairing corrupted file [ml:520{260},l:58{29}]"\??\C:\Windows\System32\sl-SI"\[l:28{14}]"msimsg.dll.mui" from store
2014-02-16 00:03:17, Info                  CSI    000001a3 Ignoring duplicate ownership for directory [l:58{29}]"\??\C:\Windows\System32\sl-SI" in component Microsoft-Windows-Installer-Engine.Resources, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"sl-SI", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
2014-02-16 00:03:17, Info                  CSI    000001a4 [SR] Repairing corrupted file [ml:520{260},l:74{37}]"\??\C:\Windows\System32\wdi\perftrack"\[l:28{14}]"timedate.ptxml" from store
2014-02-16 00:03:18, Info                  CSI    000001a5 Repair results created:
So it appears that the repair worked this time!

Please check by running another SFC /SCANNOW - which will hopefully report no problems found.
My System SpecsSystem Spec
16 Feb 2014   #16
HALOZION

windows 7 home premium 32bit
 
 

I ran SFC and the remarks at the end stated, Windows Resource Protection did not find any integrity violations.

Tried to do the search for updates but still have the same error

Tried a couple of things I found on the internet, Microsoft Fixit for the problem but it found nothing.

Tried Windows update automated trouble shooter and it listed Windows Update error 80070490 as not fixed. Problems installing recent updates, not fixed, Check for missing or corrupt files Detected with a triangle with the number 1 in it and a couple other minor error that were fixed.
My System SpecsSystem Spec
17 Feb 2014   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The 0490 error can be extremely difficult to solve - it often indicates registry corruption easiest cured by a repair install

Please post a new CBS.log file, and also the C:\Windows\windowsupdate.log file
My System SpecsSystem Spec
06 Mar 2014   #18
HALOZION

windows 7 home premium 32bit
 
 
Can't search for updates

This proved to be a very difficult problem to solve and although I tried all of the Microsoft FixIt programs and suggestions from other users, nothing worked. The best I could do was install the commercial program Reimage which corrected several items and got me as far at being able to search and identify the number of updates available but couldn't download and install any. Finally ended up with a total mess, couldn't even get the Start function to work so had no choice but to re-install Windows 7. Should have done that on day one and saved myself a lot of frustration.
My System SpecsSystem Spec
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 Can't search for Windows Updates




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