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Windows 7: Old Windows updates appearing as new after latest updates

12 Feb 2014   #1
Gumby

Windows 7 Ultimate x64
 
 
Old Windows updates appearing as new after latest updates

So I successfully installed a total of 20 Windows updates for my Windows 7 x64 installation on Tuesday 11, 2014. I think 18 of them were "important" and 2 were "recommended" for x64 systems.

Now I have received four additional update notifications through Windows Update, one at a time. I installed the first without giving it much thought, after which I was asked to reboot. Everything seemed fine after reboot until I tried my Firefox browser, it looked all wrong and I could no longer read any of the menu headings. It was essentially non-functional. Then I tried Internet Explorer 11. It simply failed with an error window indicating that it could not start and it was checking for a solution to the problem.

So then I tried to uninstall the update, and I receive a message that an error occurred and the un-installation was unsuccessful. So then I restored Windows from an image file I had just made, and all was well again of course.

When this update came back through Windows Update, I researched it a bit and was surprised to find that it was from 2012. Now it is possible that I missed an important or recommended update, but I know I've checked Windows Update numerous times between 2012 and now, and this never showed up before. I also doubt that I missed an important or recommended update since they are selected by default, and I don't deviate from that. But I didn't verify since I couldn't find an easy way to search the 100+ updates installed on my machine. So I decided to hide that update.

Well, long story short, a different single update showed up, and I tried installing it, only to discover the same problem with my browsers. I once again recovered and researched to find another old update, this time from 2013. So I hid this one as well.

No less than 2 more of these old updates have come up... I believe that is the end of them since I've deliberately clicked "check for updates" a few more times, and nothing [other than the usual optional updates] comes up.

I made a note of the four old updates:

KB2658846
KB2855844
KB2835361
KB2665364

So, all of that said, am I the only person experiencing this issue?

Is it possible that old "failed" updates have somehow been set to show-up again? I really don't think I had 4 failed updates from the past. I know I may have had trouble with about 4 updates over the years, but if I recall correctly, in the end I did get them to install. I guess I should really search my entire list of installed updates for these 4.

Any other thoughts?

Thanks!


My System SpecsSystem Spec
.

12 Feb 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Let's have a look at the background...

Please follow the Windows Update Posting Instructions and post the requested data
Also, please post the C:\Windows\windowsupdate.log file
My System SpecsSystem Spec
12 Feb 2014   #3
Gumby

Windows 7 Ultimate x64
 
 
Thanks for your reply

I have previously installed Windows Update Readiness Tool. That was fine.

I also ran sfc /scannow, and the results we no integrity violations found.

I have attached the CBS log and the Windows Update log.

Thanks again
My System SpecsSystem Spec
.


13 Feb 2014   #4
Gumby

Windows 7 Ultimate x64
 
 

So any more thoughts on my strange experience?

In the meantime, my Windows 7 installation seems to be doing fine without those 4 updates. I did look through my update list, and based on the release dates, it looks like I probably do not have those 4 updates installed. And therefore, it would be good if I could get them installed properly... I don't understand why them seem to mess up my browsers. Just seems strange.

Thanks for any info.
My System SpecsSystem Spec
13 Feb 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please post the C:\Windows\Logs\CBS\CheckSUR.log file - it will hopefully have some data in it to help
My System SpecsSystem Spec
13 Feb 2014   #6
Gumby

Windows 7 Ultimate x64
 
 

OK, I just re-ran the System Update Readiness Tool. The log file is attached. Does not seem to be any problems.

Maybe I'll backup everything, unhide Windows updates, and try re-installing those 4 updates. And if I still have issues with browser corruption, etc., I just won't worry about them. As long as I can install future updates [which I'll find out next Patch Tuesday, I guess], I should be fine. I haven't had any real problems up to this point.

Let me know if you have any other thoughts. Thanks again.
My System SpecsSystem Spec
14 Feb 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The CheckSUR log is fine
The Windowsupdate log shows errors, but nothing appears to be currently wrong.

Please attempt to install KB2665364 - using the offline installer from here...
Download Security Update for Windows 7 for x64-based Systems (KB2665364) from Official Microsoft Download Centre

What error message do you get? - please post the new Windowsupdate log immediately afterwards.
My System SpecsSystem Spec
14 Feb 2014   #8
Gumby

Windows 7 Ultimate x64
 
 

I am attaching the WindowsUpdate log and a screen shot of the error. The only message I receive, as you can see from the pic, is: "Some updates were not installed."

At least there was no apparent corruption of my browsers this time.

Do you think my Windows 7 installation is salvageable? I'm really trying to avoid a re-installation of Windows.

Thanks again.
My System SpecsSystem Spec
14 Feb 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The relevant error here is 80073712 - which indicates corruption in the COMPONENTS registry hive.


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or SkyDrive) and post a link.
My System SpecsSystem Spec
14 Feb 2014   #10
Gumby

Windows 7 Ultimate x64
 
 

Here is the link to my components file...

https://www.dropbox.com/s/x4dw1b6bto...COMPONENTS.zip
My System SpecsSystem Spec
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 Old Windows updates appearing as new after latest updates




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