Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: windows update failing

21 Feb 2014   #1
pcmatty

 
windows update failing

hi all

trying to update my laptop.

windows update keeps failing , i even try to do it manually but keeps saying "windows cannot check for update because the service isnt running you may need to restart ur computor."

ive tried restarting but nothing happens.

hope u can help.

matty


My System SpecsSystem Spec
.
21 Feb 2014   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Matty
Give this a try. Go to search by the start button. Type services. Look for windows update and make sure that it is on
My System SpecsSystem Spec
21 Feb 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

This can sometimes be very simply fixed


Open Windows Update
Click on Change Settings
Select 'Never Update...'
Click OK
exit Windows Update
Now open Windows update again
Click on Change Settings
Select 'Update automatically'
Click OK
exit Windows Update
Open Windows Update, and do a manual Check for Updates.
My System SpecsSystem Spec
.

22 Feb 2014   #4
pcmatty

 

Tried these steps. Still same error
My System SpecsSystem Spec
22 Feb 2014   #5
pcmatty

 

Quote   Quote: Originally Posted by richc46 View Post
Matty
Give this a try. Go to search by the start button. Type services. Look for windows update and make sure that it is on
i cnt find that in the list.

what would i look for in msconfig ?
My System SpecsSystem Spec
22 Feb 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

My System SpecsSystem Spec
22 Feb 2014   #7
pcmatty

 

hi noel this is my results

Farbar Service Scanner Version: 16-02-2014
Ran by amtrakmatt (administrator) on 22-02-2014 at 12:18:20
Running from "\\AMTRAKMATT-PC\Users\Guest\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****
My System SpecsSystem Spec
22 Feb 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That looks fine.
Please follow the Windows Update Posting instructions and post the requested data
My System SpecsSystem Spec
22 Feb 2014   #9
pcmatty

 

what instructions ?
My System SpecsSystem Spec
22 Feb 2014   #10
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Noel is referring to these instructions
Windows Update Posting Instructions
My System SpecsSystem Spec
Reply

 windows update failing




Thread Tools




Similar help and support threads
Thread Forum
Windows Update Installer Update failing - Code 80073712
Logs attached. Attempting to update Windows results in attempt to update Windows Update Installer, which fails with Code 80073712. Logs attached. sfc /scannow reported no problems found. Windows 7 SP1 Home Premium x64 Thanks in advance! - Tim
Windows Updates & Activation
Why does Windows Update keep failing, and can I fix it?
OK, I've got a little problem here... A week or two ago, I had to install an overdose of updates. In fact, about 164 in one day. And, since Saturday, for the past four days, my computer kept telling me to install the one update. In those four days, I've been constantly shutting down the computer...
Windows Updates & Activation
Windows Update Failing
Windows update is failing with error code 643(see attached screen shot) I've installed and run the SURT screen shots and CBS log file is attached thanks in advance for your help
Windows Updates & Activation
Windows Update failing
AHHHH finally, someone or something that can help, niemiro, or Richard, i am having the same issue with my pc and am wondering if you could create a .zip fix for me to. I'm only new to the forum and odn't even know how to send a pm, so maybe you pm me first or send me your email address. I'll paste...
Windows Updates & Activation
Windows Update Failing
I try to do a windows update and it downloads perfectly but when it tries to install it keeps failing. I get the error code 80070643, i tried to follow the link to get help and tried to google it but cant understand how to fix it?.?:confused:
Windows Updates & Activation
My Windows Update kept failing...
Hello again, sorry for the trouble... But, today I decided to totally format my computer all over again. I have formated my PC with Windows 7 Ultimate, 32-bit. Everything was going smoothly... I installed my regular drivers, Acronis, Adobe then I connect to the net to do a Windows Update first......
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:41.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App