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Windows 7: windows update failing

21 Feb 2014   #1

 
windows update failing

hi all

trying to update my laptop.

windows update keeps failing , i even try to do it manually but keeps saying "windows cannot check for update because the service isnt running you may need to restart ur computor."

ive tried restarting but nothing happens.

hope u can help.

matty

My System SpecsSystem Spec
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21 Feb 2014   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Matty
Give this a try. Go to search by the start button. Type services. Look for windows update and make sure that it is on
My System SpecsSystem Spec
21 Feb 2014   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

This can sometimes be very simply fixed


Open Windows Update
Click on Change Settings
Select 'Never Update...'
Click OK
exit Windows Update
Now open Windows update again
Click on Change Settings
Select 'Update automatically'
Click OK
exit Windows Update
Open Windows Update, and do a manual Check for Updates.
My System SpecsSystem Spec
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22 Feb 2014   #4

 

Tried these steps. Still same error
My System SpecsSystem Spec
22 Feb 2014   #5

 

Quote   Quote: Originally Posted by richc46 View Post
Matty
Give this a try. Go to search by the start button. Type services. Look for windows update and make sure that it is on
i cnt find that in the list.

what would i look for in msconfig ?
My System SpecsSystem Spec
22 Feb 2014   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

My System SpecsSystem Spec
22 Feb 2014   #7

 

hi noel this is my results

Farbar Service Scanner Version: 16-02-2014
Ran by amtrakmatt (administrator) on 22-02-2014 at 12:18:20
Running from "\\AMTRAKMATT-PC\Users\Guest\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****
My System SpecsSystem Spec
22 Feb 2014   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That looks fine.
Please follow the Windows Update Posting instructions and post the requested data
My System SpecsSystem Spec
22 Feb 2014   #9

 

what instructions ?
My System SpecsSystem Spec
22 Feb 2014   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Noel is referring to these instructions
Windows Update Posting Instructions
My System SpecsSystem Spec
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