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Windows 7: Unable to install updates, system hangs

25 Feb 2014   #1

Win 7 Pro 32bit
 
 
Unable to install updates, system hangs

Hi,

I'm trying to fix friends PC, first of all, they were able to start up the PC, then maybe after about a minute or so many clicks of the mouse, no program would open & it needed the on/off button pressed to switch it off.
I took the PC home and managed to backup their files.
I uninstalled a few programs like spotify etc to see if that would help, but it didn't, i'm thinking it was more software/driver???

anyway, i decided to reinstall Windows 7 HP. 64bit.

wiped the hard drive, reinstalled windows and i'm trying to update windows, where it just hangs on installing.
I left it overnight and it was still on the same update.

could this be a hardware issue??

anybody come across this before?

cheers



just seen a post about posting update instructions, i'll try it when it updates or hangs for hours

My System SpecsSystem Spec
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25 Feb 2014   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

"hangs"? no response at all on screen? Not even some animation that it's still busy? No disk light flashing?

This problem is with installing updates only?
My System SpecsSystem Spec
25 Feb 2014   #3

Win 7 Pro 32bit
 
 

there is screen animation, the wee wheel turning, and the 2 dots moving, but over 12 hours on the 1 update if a bit long to install on a fresh install of windows

yes, seems to be just updates

activated windows as well.

i'm checking the disc for errors just now
My System SpecsSystem Spec
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25 Feb 2014   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by bjproc View Post
there is screen animation, the wee wheel turning, and the 2 dots moving, but over 12 hours on the 1 update if a bit long to install on a fresh install of windows

yes, seems to be just updates

activated windows as well.

i'm checking the disc for errors just now
So not "hanging" at all. At least not what i call hanging. It's busy... maybe in a loop.
Assume 40 updates should be installed. Install only 1 at a time ... just as a test. Works?
Is the problem related to a specific patch?
My System SpecsSystem Spec
25 Feb 2014   #5

Win 7 Pro 32bit
 
 

not sure which one it is,

i'll take your advice, i'll reinstall so it's fresh, then install them one by one and see how that goes.

this will probably have to be tomorrow now

cheers & thanks for the prompt replies
My System SpecsSystem Spec
25 Feb 2014   #6

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Why reinstall? You can try now another patch.
My System SpecsSystem Spec
25 Feb 2014   #7

Win 7 Pro 32bit
 
 

it's doing a disc check, it's about 60% through stage 5
My System SpecsSystem Spec
26 Feb 2014   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
27 Feb 2014   #9

Win 7 Pro 32bit
 
 

just a wee update, i took the advice on updating 1 at a time, they started updated ok, slow to download.

then i started doing 5 updates at a time, all going well.

I've installed nearly all the updates, but....

i installed MSE and then WU started giving me problems.

when MSE was in RT protection, i'd get an error from WU C80002 or something like that, i'd then disable RT protrction in MSE and WU would find the updates that i still needed to install.

I tried a few times with MSE's RT protection on & off, same happened all the time.

uninstalled MSE and installed Avira free and WU is working ok


I'll get the info you need
My System SpecsSystem Spec
27 Feb 2014   #10

Win 7 Pro 32bit
 
 

update:

installed the standalone update

rebooted pc

cmd (as admin) sfc /scannow




this was 1 of the errors from last night from WU

WindowsUpdate_8024000E

this may also help (installed bluescreen view)




edit:

just ran MS memory test tool, looks like I've a memory problem on this PC


Attached Files
File Type: rar CBS.rar (32.4 KB, 3 views)
My System SpecsSystem Spec
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