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Windows 7: Windows could not check for updates automatically error 80070422

25 Feb 2014   #1

Windows 7
 
 
Windows could not check for updates automatically error 80070422

Hello,

I have bee trying to solve this problem for a few hours now. When I select "check for updates" in Windows Update it gives me the error mentioned in this thread's title (I've attached the screen shot). I tried to do the sfc scan but my command prompt box (after entering "sfc /scannow") says that it is unable to start the repair service.
I made the zipped CBS file but it looks like your size limit for that is 8MB and mine is 10.6MB. If there is another way I can get it to you please let me know.

I've tried checking to make sure that windows update is running in 'services' and I've also tried changing the settings to "never update" and then back again and it didnt work. I even tried a couple system restores (which I later undid because they didnt work). I'm a bit confused because (as you can see in the screen shot) it says the most recent check for updates was November 2013, but then it says right under that that updates were installed today.

I would really like to fix this but I'm a vet student and midterms are in 2 weeks and I cant afford to spend hours tinkering (although I cant afford to have my computer malfunctioning either). Any help would be greatly appreciated!




Attached Thumbnails
Windows could not check for updates automatically error 80070422-windows-update-error.png  
My System SpecsSystem Spec
.

26 Feb 2014   #2

Windows 7 ultimate x64
 
 

Hi, Welcome to Seven forums.

First try this tutorial. Windows Update - Reset

and read about this error and solution from here. Windows Update error 80070422, 80244019, or 8DDD0018
My System SpecsSystem Spec
26 Feb 2014   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

My System SpecsSystem Spec
.


26 Feb 2014   #4

Windows 7
 
 

Farbar Service Scanner Version: 25-02-2014
Ran by Annalise (administrator) on 26-02-2014 at 17:15:43
Running from "C:\Users\Annalise\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****
My System SpecsSystem Spec
26 Feb 2014   #5

Windows 7 Home Premium x64
 
 

Go to start and search for services. Click services. Change the service Windows update to automatic. Change the service Windows Modules Installer to automatic. Start those services
My System SpecsSystem Spec
26 Feb 2014   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The Farbar Scanner tests for the WU setting - and it is correct, and running or we'd have seen an error message.

The default setting for the Windows Modules Installer (AKA TrustedInstaller) is MANUAL, not Automatic - it is only switched to automatic by Windows itself, for the exclusive purpose of completing installs across a reboot, and then switched back to Manual at the end of the process. There is NO NEED to change the setting from Manual to start the service - but attempting to start it *may* give us something if it fails.
My System SpecsSystem Spec
26 Feb 2014   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There are no problems showing in the report.

This means that some other service is affected - I am going to take a flying leap into the dark, and say it's something to do with the Software Protection Service.

Please open an Elevated Command Prompt, and run the following commands...

NET START SPPSVC
SC QC SPPSVC
SC QUERYEX SPPSVC
NET START SPPUINOTIFY
SC QC SPPUINOTIFY
SC QUERYEX SPPUINOTIFY

post the results...


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
26 Feb 2014   #8

Windows 7
 
 

Hello, Sorry for the delay - my computer was doing a full scan for viruses (none) in the tutorial suggested by archer above. Unfortunately Update is still not working. Noel, here are the results of the commands you sent earlier:


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>NET START SPPSVC
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\Windows\system32>SC QC SPPSVC
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: SPPSVC
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START (DELAYED)
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\sppsvc.exe
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Software Protection
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT AUTHORITY\NetworkService

C:\Windows\system32>SC QUERYEX SPPSVC

SERVICE_NAME: SPPSVC
TYPE : 10 WIN32_OWN_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 9008
FLAGS :

C:\Windows\system32>NET START SPPUINOTIFY
The SPP Notification Service service is starting.
The SPP Notification Service service was started successfully.


C:\Windows\system32>SC QC SPPUINOTIFY
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: SPPUINOTIFY
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k LocalService
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : SPP Notification Service
DEPENDENCIES : EventSystem
SERVICE_START_NAME : NT AUTHORITY\LocalService

C:\Windows\system32>SC QUERYEX SPPUINOTIFY

SERVICE_NAME: SPPUINOTIFY
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 824
FLAGS :

C:\Windows\system32>
My System SpecsSystem Spec
27 Feb 2014   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That output looks normal.
Perhaps I should explain a little - the 422 error you are getting is defined as 'service unable to start' - the trick is to find which service, and why it isn't starting.

We'll have to delve a little into the event logs, as they may be the only way we'll find out...


Please open Event Viewer
In the left pane, navigate to the Windows Logs
right-click on Applications and select 'Save all events as...' save as Apps.evtx
repeat for the System logs - save as Sys.evtx
Compress both files, and attach to your reply or upload to your favourite fileshare site (preferably Dropbox or OneDrive/SkyDrive) and post a link in your reply
My System SpecsSystem Spec
27 Feb 2014   #10

Windows 7
 
 

Here they are!


Attached Files
File Type: zip Apps.zip (2.09 MB, 1 views)
File Type: zip Sys.zip (2.65 MB, 1 views)
My System SpecsSystem Spec
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 Windows could not check for updates automatically error 80070422




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