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Windows 7: Windows 7 Update Errors Codes 80073712 and 9C57

27 Feb 2014   #1

Windows 7 Professional SP1
 
 
Windows 7 Update Errors Codes 80073712 and 9C57

Hi guys,

I ran into Windows Update Errors Codes 80073712 and 9C57 when I try to run Windows Update on Windows 7 Professional SP1.

I've attached with this post a screenshot of the Windows Update error as well as the CBS logs.

I ran the latest System Update Readiness Tool (Feb 2014) before trying Windows Update again but it still gave me errors.

I also ran a SFC Scan using Admin privileges and attached a screenshot of it (which produced no errors although it finished in less than 10 seconds).

Please let me know how I can fix it and if you guys need anymore info to aid in your diagnostics please let me know.

I appreciate all the help!




Attached Thumbnails
Windows 7 Update Errors Codes 80073712 and 9C57-windows_update_error.jpg  
Attached Images
 
Attached Files
File Type: zip CBS Part 1.zip (1.15 MB, 6 views)
File Type: zip CBS Part 2.zip (7.53 MB, 0 views)
My System SpecsSystem Spec
.

27 Feb 2014   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have registry corruption.

CheckSUR shows..
Code:
Checking Packages
(f) CSI Unable to Query Store Version 0x00000002
the background CBS log shows this..
Code:
2014-02-27 00:12:33, Error                 CSI    0000004c (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #94731# from CCSDirectTransaction::OperateEnding at index 0 of 32 (0x0000000000000020) operations, disposition 0[gle=0xd015001a]
2014-02-27 00:12:33, Error                 CSI    0000004d (F) HRESULT_FROM_WIN32(14098) #93784# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x2a26f70, mp = @0x2a27770, disp = 0)[gle=0x80073712]
2014-02-27 00:12:33, Info                  CBS    Failed to add one or more component [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-02-27 00:12:33, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
The SFC log is only 6 components long - it should be 6000++ !


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
28 Feb 2014   #3

Windows 7 Professional SP1
 
 

I just posted COMPONENTS.zip onto Dropbox. Let me know if the link works!

https://www.dropbox.com/s/1j5gamo7v5...COMPONENTS.zip
My System SpecsSystem Spec
.


28 Feb 2014   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I have a feeling that this isn't going to do any good - there may well be too much damage - but we'll try it anyhow...


I've uploaded a file - gkoaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY %userprofile%\desktop\gkoaa\COMPONENTS C:\Windows\System32\config

If you get an error with either command, STOP THERE - reboot to Safe Mode, try again, and if it still fails, post for instructions.

Assuming both commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.
My System SpecsSystem Spec
28 Feb 2014   #5

Windows 7 Professional SP1
 
 

Ok, I ran the System Update Readiness Tool again and here are the logs.

Again, I appreciate you help!


Attached Files
File Type: log CheckSUR.log (497 Bytes, 2 views)
File Type: log CheckSUR.persist.log (6.4 KB, 1 views)
My System SpecsSystem Spec
28 Feb 2014   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Hmm - that's an unexpected response!....
Code:
Checking Packages
(f) CSI Unexpected Servicing Store Version 0x00000000 0.⸰ ⸀㘀 0.0.0.6
I was pretty certain I got it right - but obviously my typing is worse than I thought

Please try the same procedure with the new gkab.zip file I've just uploaded - it should be right this time!
My System SpecsSystem Spec
28 Feb 2014   #7

Windows 7 Professional SP1
 
 

Nice! CheckSUR.log looks a lot cleaner this time


Attached Files
File Type: log CheckSUR.log (393 Bytes, 2 views)
File Type: log CheckSUR.persist.log (7.3 KB, 0 views)
My System SpecsSystem Spec
01 Mar 2014   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Phew
That looks fine now.
Please try another SFC /SCANNOW - post the new CBS.log and we'll see where we are.
My System SpecsSystem Spec
01 Mar 2014   #9

Windows 7 Professional SP1
 
 

I ran SFC /SCANNOW again and attached the logs. Let me know if it's what you are looking for!


Attached Files
File Type: zip CBS.zip (1.06 MB, 2 views)
My System SpecsSystem Spec
02 Mar 2014   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The SFC is still failing because of registry corruption
There are over 12000 entries of the following type of error...
Code:
2014-03-01 03:13:00, Info                  CSI    00000147 Install-map entry missing component key in populate: [l:116{58}]"amd64_.netframework_31bf3856ad364e35_none_f5dd4e94975c8e4e" [l:28{14}]"6.1.7600.16385"
I can really see no alternative to a repair install.


Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html
- and they should help you get through it (it's not as difficult as it looks!)
My System SpecsSystem Spec
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 Windows 7 Update Errors Codes 80073712 and 9C57




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