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Windows 7: Windows Update Fails - 80070005


02 Mar 2014   #11

Windows 7 Ultimate 64-bit
 
 
Updates failed BUT with different results!

I selected 14 of 17 updated. Supposedly system was downloading 14 updates but there was never any download progress shown; then abruptly a window popped up saying that all 14 updates were successfully installed. Upon rechecking for updates, I discovered there were zero updates actually installed because all 14 updates were again listed as ready. Never any error message. Also attached two screen shots along with CBS.zip

Thanks for any help.



Attached Images
  
Attached Files
File Type: zip CBS.zip (1.26 MB, 1 views)
My System SpecsSystem Spec
.

02 Mar 2014   #12

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There's no significant errors since 07:27 on 2nd March.

Please upload the C:\Windows\windowsupdate.log file - it may show something.

What happens if you do a new scan for updates, and attempt to install ONLY the oldest one found? - what error message do you get?
My System SpecsSystem Spec
02 Mar 2014   #13

Windows 7 Ultimate 64-bit
 
 
Update fails - "new" error code

Oldest update attempted alone fails with error code 80246008.


Attached Thumbnails
Windows Update Fails - 80070005-screenshot-3_2_2014-4_58_38-pm.png  
Attached Images
  
Attached Files
File Type: zip WindowsUpdate.zip (61.6 KB, 1 views)
File Type: zip CBS.zip (1.28 MB, 1 views)
My System SpecsSystem Spec
.


02 Mar 2014   #14

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Here's the relevant area of the WU log....

Code:
2014-03-02 16:58:45:253 1572 1b8 DnldMgr Generating download request for update {2C1F6B53-E656-4086-A8CB-640F60A6A8F2}.200
2014-03-02 17:00:15:282 1572 1b8 DnldMgr FATAL: BITS service was not fixed up and thus CCI was not reattempted. (hr = 80080005)
2014-03-02 17:00:15:282 1572 1b8 DnldMgr FATAL: Failed to connect to the BITS service; unable to start new downloads or interact with existing download jobs. (hr = 80080005)
2014-03-02 17:00:15:282 1572 1b8 DnldMgr FATAL: DM:CAgentDownloadManager::GetDownloadDataAndHandler: GetBitsManager failed with 0x80246008.
2014-03-02 17:00:15:282 1572 1b8 DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GetDownloadDataAndHandler failed with 0x80246008.
2014-03-02 17:00:15:282 1572 1b8 DnldMgr Error 0x80246008 occurred while downloading update; notifying dependent calls.
2014-03-02 17:00:15:291 1572 1b8 DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
It looks as if BITS is failing somewhere along the line

Please open an Elevated Command Prompt, and run the following commands...

REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\BITS
SC QUERYEX BITS

post the results


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
02 Mar 2014   #15

Windows 7 Ultimate 64-bit
 
 
BITS Fatal error

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\BITS

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS
DisplayName REG_SZ Background Intelligent Transfer Service
ImagePath REG_EXPAND_SZ %SystemRoot%\System32\svchost.exe -k netsvcs
Description REG_SZ @%SystemRoot%\system32\qmgr.dll,-1001
ObjectName REG_SZ LocalSystem
ErrorControl REG_DWORD 0x1
Start REG_DWORD 0x2
DelayedAutoStart REG_DWORD 0x1
Type REG_DWORD 0x20
DependOnService REG_MULTI_SZ RpcSs\0EventSystem
ServiceSidType REG_DWORD 0x1
RequiredPrivileges REG_MULTI_SZ SeCreateGlobalPrivilege\0SeImpersonate
Privilege\0SeTcbPrivilege\0SeAssignPrimaryTokenPrivilege\0SeIncreaseQuotaPrivile
ge
FailureActions REG_BINARY 80510100000000000000000003000000140000000100
000060EA00000100000060EA00000100000060EA0000

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Parameters
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Performance
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Security

C:\Windows\system32>SC QUERYEX BITS
My System SpecsSystem Spec
02 Mar 2014   #16

Windows 7 Ultimate 64-bit
 
 
Better copy

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\BITS

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS
DisplayName REG_SZ Background Intelligent Transfer Service
ImagePath REG_EXPAND_SZ %SystemRoot%\System32\svchost.exe -k netsvcs
Description REG_SZ @%SystemRoot%\system32\qmgr.dll,-1001
ObjectName REG_SZ LocalSystem
ErrorControl REG_DWORD 0x1
Start REG_DWORD 0x2
DelayedAutoStart REG_DWORD 0x1
Type REG_DWORD 0x20
DependOnService REG_MULTI_SZ RpcSs\0EventSystem
ServiceSidType REG_DWORD 0x1
RequiredPrivileges REG_MULTI_SZ SeCreateGlobalPrivilege\0SeImpersonate
Privilege\0SeTcbPrivilege\0SeAssignPrimaryTokenPrivilege\0SeIncreaseQuotaPrivile
ge
FailureActions REG_BINARY 80510100000000000000000003000000140000000100
000060EA00000100000060EA00000100000060EA0000

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Parameters
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Performance
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Security

C:\Windows\system32>SC QUERYEX BITSexit
[SC] EnumQueryServicesStatus:OpenService FAILED 1060:

The specified service does not exist as an installed service.


C:\Windows\system32>cd..

C:\Windows>cd..

C:\>REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\BITS

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS
DisplayName REG_SZ Background Intelligent Transfer Service
ImagePath REG_EXPAND_SZ %SystemRoot%\System32\svchost.exe -k netsvcs
Description REG_SZ @%SystemRoot%\system32\qmgr.dll,-1001
ObjectName REG_SZ LocalSystem
ErrorControl REG_DWORD 0x1
Start REG_DWORD 0x2
DelayedAutoStart REG_DWORD 0x1
Type REG_DWORD 0x20
DependOnService REG_MULTI_SZ RpcSs\0EventSystem
ServiceSidType REG_DWORD 0x1
RequiredPrivileges REG_MULTI_SZ SeCreateGlobalPrivilege\0SeImpersonate
Privilege\0SeTcbPrivilege\0SeAssignPrimaryTokenPrivilege\0SeIncreaseQuotaPrivile
ge
FailureActions REG_BINARY 80510100000000000000000003000000140000000100
000060EA00000100000060EA00000100000060EA0000

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Parameters
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Performance
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Security

C:\>SC QUERYEX BITS

SERVICE_NAME: BITS
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 193 (0xc1)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\>
My System SpecsSystem Spec
02 Mar 2014   #17

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Somebody's been tweaking the service so it doesn't restart on failure!

Please open Services.msc
Find the Background Intelligent Transfer service entry, and double-click on it
Click on the Recovery tab, and make sure the following settings are applied.

First Failure - Restart the Service
Second Failure - Restart the Service
Subsequent failures - Take no Action
Reset fail count after - 1 day
Reset service after - 1 minute
There should be NO other entries on that page.

Close the panel and the control, then reboot, and attempt another update.
My System SpecsSystem Spec
02 Mar 2014   #18

Windows 7 Ultimate 64-bit
 
 
BITS still fatal

Update failure again after selecting oldest. I had tweaked that one BITS setting on 3rd retry. Looking at update log and BITS still not ok.


Attached Images
 
Attached Files
File Type: zip WindowsUpdate.zip (63.0 KB, 1 views)
My System SpecsSystem Spec
02 Mar 2014   #19

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The first two settings were wrong there, as well - they were set to 'Take no Action'. please double-check.
Let's take another look...


Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

(I'm off to bed now - see you tomorrow evening)
My System SpecsSystem Spec
02 Mar 2014   #20

Windows 7 Ultimate 64-bit
 
 
Thank you!!

I will not tweak anything. I will wait for your response before attempting updates. Thanks again.

Farbar Service Scanner Version: 25-02-2014
Ran by Larry (administrator) on 02-03-2014 at 18:55:09
Running from "C:\Users\Larry\Desktop"
Microsoft Windows 7 Ultimate Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\Standard Profile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============
BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Disabled. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****
My System SpecsSystem Spec
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 Windows Update Fails - 80070005




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