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Windows 7: IE 11 fails to update with KB2909921


28 Feb 2014   #1

Win 7 Pro x64 SP1
 
 
IE 11 fails to update with KB2909921

I'm running Windows 7 64 SP1 on a 'standard' workstation setup. KB2909921 (cumulative security update for IE11 for wins for x64 based systems) fails to update. It succeeds on the first install pass then reverts the changes about 80% into the post reboot pass, then restarts the computer. The resulting error is 80073AA2.
All windows updates other than KB2909921 update perfectly.

I've worked on this pretty hard. I ran all the Microsoft fixits, the SUR and SFC tools, deleted the contents of the \software distribution\Data Store folders as directed on technet, reset windows update and deleted the update history.

I then did a very thorough scrub of the machine with the guys at the Malwarebytes help forum - three days worth of scrubbing - and came up mostly clean - a few tracking cookies, etc. They're quite sure I'm virus and malware free.

Then I redid all of the microsoft fixits, tools, resets and folder cleanouts as directed, and the update still reverts on reboot. All of the other recent updates work fine, though none are 'cumulative security' updates.

SFC runs with no errors -100% file integrity.
SURTool also shows no errors, zipped log attached.

So then I read the Windows update.log and the CBS.log carefully and noticed that I was getting errors like

Failed to get session package state for package: Package_3_for_KB2872339.......[HRESULT = 0x80070490 - ERROR_NOT_FOUND]

Leading to three errors of the form
2014-02-28 19:59:36, Error CSI 00000003 (F) Logged @2014/3/1:00:59:36.306 :
[ml:170{85},l:168{84}]"WmiCmiPlugin wevtcfg.cpp(2258): InstrumentationManifestAssert failed. HR=0x80073aa2."

I checked out the web on these error and found no really straight answers.

The offending updates leading to the 80070490 errors are
Update Installed type
KB2872339 9/12/2013 security
KB2904266 12/11/2013 windows
KB2563227 08/14/2011 windows
KB2839894 06/13/2013 security
KB2560656 08/14/2011 security
and I think this list is complete.

Now I saw a couple of posts where problems of this nature were cured by uninstalling the offending updates. I could try this - I can see clearly where they are in my control panel/programs and features/installed updates, and I could easily try uninstalling them and just see what happens.

But some of these updates have been on the machine since August 2011, so I fear that uprooting them may get the auto-updater even more tightly wrapped around its axle than it is.
I thought I would seek some wisdom here before I proceeded.

I could just try a restore in place, but then I wouldn't learn anything, and even this might not work.
Can anyone help out here???

Tony

Attached: Zipfile with 1) CBS.log immediately after a failed update attempt, and 2) CBS.log immediately after running the SUR Tool



Attached Files
File Type: zip CBS Logs.zip (375.6 KB, 3 views)
My System SpecsSystem Spec
.

01 Mar 2014   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have errors in the first log that I've never even heard of, let alone seen!
The second is OK.
However - that's not what we need to see.

Please follow the Windows Update Posting Instructions and post all the requested data
My System SpecsSystem Spec
01 Mar 2014   #3

Win 7 Pro x64 SP1
 
 

Quote   Quote: Originally Posted by NoelDP View Post
You have errors in the first log that I've never even heard of, let alone seen!
The second is OK.
However - that's not what we need to see.

Please follow the Windows Update Posting Instructions and post all the requested data
OK -

1. Ran SURT - no errors
2. Ran SFC - no errors
3. Ran Win Update on KB2909921 - note that when changes revert you don't get the errors shown on the front page dialog - you have to go back in to history and right click on the failed item and look at details - here we get one error code = 80073AA2.
4. Copied and zipped the CBS.log immediately after running SURT and SFC - attached.

Hope you see something interesting!

Tony


Attached Files
File Type: zip CBS 3-1-14 after SURT and SFC.zip (122.5 KB, 3 views)
My System SpecsSystem Spec
.


01 Mar 2014   #4

Windows 7 Pro. 64/SP-1
 
 

While we are waiting for Noel could you please list all the security programs you are using?
My System SpecsSystem Spec
01 Mar 2014   #5

Win 7 Pro x64 SP1
 
 

Running windows defender and MalwareBytes file system protection and website blocking.

Problem persists with these shut down.
My System SpecsSystem Spec
09 Mar 2014   #6

Win 7 Pro x64 SP1
 
 

Sorry for the bump on this post, but I was kind of wondering - do I have an impossible problem here?
My System SpecsSystem Spec
09 Mar 2014   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Sorry about that!

There are no signs of problems in your CBS.log file - or the included SFC scan data.

Please post the CheckSUR.log file (C:\Windows\Logs\CBS\CheckSUR.log)
My System SpecsSystem Spec
09 Mar 2014   #8

Win 7 Pro x64 SP1
 
 

Thx Noel -

I attach the CheckSUR and Persist logs. These look clean too.

Yet the problem persists - I can't update IE 11 with the cumulative security update KB2909921, nor can I remove the IE 11 update and go back to IE 10. The system consistently 'reverts changes' upon reboot.


Attached Files
File Type: zip CheckSUR.zip (772 Bytes, 2 views)
My System SpecsSystem Spec
09 Mar 2014   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Yep - CheckSUR is also clean.
Please post the current C:\Windows\windowsupdate.log file - it may show something
My System SpecsSystem Spec
09 Mar 2014   #10

Win 7 Pro x64 SP1
 
 

I ran a fresh failed IE 11 update attempt, copied the log immediately - it's attached.


Attached Files
File Type: zip WindowsUpdate.zip (202.6 KB, 4 views)
My System SpecsSystem Spec
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 IE 11 fails to update with KB2909921




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