Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Cannot install Windows Updates - get error code 80070308

10 Mar 2014   #1
BKantor

Windows 7 Professional 64 bit SP1
 
 
Cannot install Windows Updates - get error code 80070308

I posted this yesterday, but as this was my first post in the Windows 7 forum, I was instructed that I did not include all of the required information. I closed the old post and am re-posting with all of the required documentation.
=================================
Since mid February, all of my Windows update patches have continually failed with an error code of 80070308. I have never had an issue with any Windows Updates prior to mid February. I am running Windows 7 Professional SP1 64 bit. I have a newer Dell XPS8500 machine with 32 GB RAM and an Intel Core i7-3770 CPU @ 3.4 GHZ. The following updates continually fail:

Cumulative Security Updated for IE 11 for Windows 7 x64 based systems (KB2909921)
Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB2909210)
Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1
for x64-based Systems (KB2898857)
Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for
x64-based Systems (KB2901112)
Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for
x64-based Systems (KB2911501)
Security Update for Windows 7 for x64-based Systems (KB2912390)
Security Update for Windows 7 for x64-based Systems (KB2916036)
Update for Windows 7 for x64-based Systems (KB2843630)
Update for Windows 7 for x64-based Systems (KB2919469)

I tried running the "Fix it" program recommended in the MS troubleshooting link, but that did not help. I have also tried installing with Norton 360 turned off (both virus protection and firewall), but to no avail.

In addition, per the info in this forum, I also ran the System Update Readiness Tool (SURT) and did the SFC scan, but still get the same 80070308 error code.
As instructed, I have attached both the CBS log file (it was too big to upload so I separated it into two files for upload) nd a word document with a screen capture of the error Windows Update provides. I have also copied the MGADiag information below. Please let me know if you need any other info to help me with this.
Any help that you can provide would be most welcome. Thanks in advance!

Bruce


Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {D7D7018A-E44B-4E79-96B5-D076832FCFBC}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D7D7018A-E44B-4E79-96B5-D076832FCFBC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-474501607-432307307-1703230923</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS 8500  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="7"/><Date>20120905000000.000000+000</Date></BIOS><HWID>79923D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700524-02-1033-7601.0000-3142012
Installation ID: 018875165384210592487305778515968381323153517102503680
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 733WD
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 3/10/2014 3:26:03 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:15:2013 22:04
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: OAAAAAIAAQABAAEAAAADAAAABQABAAEAhFFmNDHFTgR8dnBLCPCKm/Ceo6C9R+pTYtxMAWyZlmM=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   DELL    FX09   
  FACP   DELL    FX09   
  HPET   DELL  FX09
  MCFG   DELL  FX09
  FPDT   DELL    FX09   
  SLIC   DELL    FX09   
  SSDT   SataRe  SataTabl
  MSDM   DELL    FX09   
  SSDT   SataRe  SataTabl
  SSDT   SataRe  SataTabl
  DMAR   INTEL   SNB 





My System SpecsSystem Spec
.
10 Mar 2014   #2
BKantor

Windows 7 Professional 64 bit SP1
 
 
Adding CBS files to Thread

I had trouble putting the CBS logs in my original post so I am adding them in this reply.
My System SpecsSystem Spec
12 Mar 2014   #3
BKantor

Windows 7 Professional 64 bit SP1
 
 

Does anyone have any ideas on what I can try to fix this issue?! HELP!!!! :-)
My System SpecsSystem Spec
.

12 Mar 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry - I seem to have missed this first time around
The CBS/SFC log shows the following summary...
Code:
 Line 171880: 2014-03-10 15:17:52, Info                  CSI    00000510 [SR] Repairing 15 (0x000000000000000f) components
 Line 171881: 2014-03-10 15:17:52, Info                  CSI    00000511 [SR] Beginning Verify and Repair transaction
 Line 171884: 2014-03-10 15:17:52, Info                  CSI    00000513 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:44{22}]"TsUsbGDCoInstaller.dll" from store
 Line 171887: 2014-03-10 15:17:52, Info                  CSI    00000515 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:76{38}]"TsUsbRedirectionGroupPolicyControl.exe" from store
 Line 171890: 2014-03-10 15:17:52, Info                  CSI    00000517 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:80{40}]"TsUsbRedirectionGroupPolicyExtension.dll" from store
 Line 171893: 2014-03-10 15:17:52, Info                  CSI    00000519 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:36{18}]"MsRdpWebAccess.dll" from store
 Line 171894: 2014-03-10 15:17:52, Info                  CSI    0000051a [SR] Repairing corrupted file [ml:520{260},l:62{31}]"\??\C:\Windows\System32\drivers"\[l:40{20}]"rdpvideominiport.sys" from store
 Line 171895: 2014-03-10 15:17:52, Info                  CSI    0000051b [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:54{27}]"RdpGroupPolicyExtension.dll" from store
 Line 171896: 2014-03-10 15:17:52, Info                  CSI    0000051c [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"rdpudd.dll" from store
 Line 171897: 2014-03-10 15:17:52, Info                  CSI    0000051d [SR] Repairing corrupted file [ml:520{260},l:64{32}]"\??\C:\Windows\PolicyDefinitions"\[l:50{25}]"Terminalserver-WinIP.admx" from store
 Line 171898: 2014-03-10 15:17:52, Info                  CSI    0000051e [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:26{13}]"rdpcorets.dll" from store
 Line 171901: 2014-03-10 15:17:52, Info                  CSI    00000520 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"TSWbPrxy.exe" from store
 Line 171904: 2014-03-10 15:17:52, Info                  CSI    00000522 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:36{18}]"MsRdpWebAccess.dll" from store
 Line 171905: 2014-03-10 15:17:52, Info                  CSI    00000523 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:34{17}]"rdpendp_winip.dll" from store
 Line 171908: 2014-03-10 15:17:52, Info                  CSI    00000525 [SR] Repairing corrupted file [ml:58{29},l:56{28}]"\??\C:\Windows\system32\wbem"\[l:18{9}]"mstsc.mof" from store
 Line 171911: 2014-03-10 15:17:52, Info                  CSI    00000527 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:18{9}]"mstsc.exe" from store
 Line 171914: 2014-03-10 15:17:53, Info                  CSI    00000529 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:24{12}]"wksprtPS.dll" from store
 Line 171917: 2014-03-10 15:17:53, Info                  CSI    0000052b [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"wksprtPS.dll" from store
 Line 171920: 2014-03-10 15:17:53, Info                  CSI    0000052d [SR] Repairing corrupted file [ml:58{29},l:56{28}]"\??\C:\Windows\SysWOW64\wbem"\[l:18{9}]"mstsc.mof" from store
 Line 171923: 2014-03-10 15:17:53, Info                  CSI    0000052f [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:18{9}]"mstsc.exe" from store
 Line 171924: 2014-03-10 15:17:53, Info                  CSI    00000530 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:34{17}]"rdpendp_winip.dll" from store
 Line 171927: 2014-03-10 15:17:53, Info                  CSI    00000532 [SR] Repairing corrupted file [ml:58{29},l:56{28}]"\??\C:\Windows\SysWOW64\wbem"\[l:22{11}]"mstscax.mof" from store
 Line 171930: 2014-03-10 15:17:53, Info                  CSI    00000534 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:22{11}]"mstscax.dll" from store
 Line 171933: 2014-03-10 15:17:53, Info                  CSI    00000536 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:20{10}]"tsgqec.dll" from store
 Line 171936: 2014-03-10 15:17:53, Info                  CSI    00000538 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:24{12}]"aaclient.dll" from store
 Line 171939: 2014-03-10 15:17:53, Info                  CSI    0000053a [SR] Repairing corrupted file [ml:58{29},l:56{28}]"\??\C:\Windows\SysWOW64\wbem"\[l:24{12}]"aaclient.mof" from store
 Line 171942: 2014-03-10 15:17:53, Info                  CSI    0000053c [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"wksprt.exe" from store
 Line 171945: 2014-03-10 15:17:53, Info                  CSI    0000053e [SR] Repairing corrupted file [ml:58{29},l:56{28}]"\??\C:\Windows\system32\wbem"\[l:22{11}]"mstscax.mof" from store
 Line 171948: 2014-03-10 15:17:53, Info                  CSI    00000540 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"mstscax.dll" from store
 Line 171951: 2014-03-10 15:17:53, Info                  CSI    00000542 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"tsgqec.dll" from store
 Line 171954: 2014-03-10 15:17:53, Info                  CSI    00000544 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"aaclient.dll" from store
 Line 171957: 2014-03-10 15:17:53, Info                  CSI    00000546 [SR] Repairing corrupted file [ml:58{29},l:56{28}]"\??\C:\Windows\system32\wbem"\[l:24{12}]"aaclient.mof" from store
 Line 171960: 2014-03-10 15:17:53, Info                  CSI    00000548 [SR] Repairing corrupted file [ml:520{260},l:62{31}]"\??\C:\Windows\System32\drivers"\[l:24{12}]"TsUsbFlt.sys" from store
 Line 172011: 2014-03-10 15:17:53, Info                  CSI    0000054a [SR] Repair complete
- so it appears to have corrected all the errors it found.


The story from the CheckSUR scan is not so good...
Here's the summary
Code:
Summary:
Seconds executed: 57
 Found 223 errors
  CSI Missing Winning Component Key Total count: 223
The missing Component Keys are fairly critical - and it's not really possible to deal with that many manually.

You need to do a repair install, and work from there...
Repair Install
My System SpecsSystem Spec
Reply

 Cannot install Windows Updates - get error code 80070308




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows Update Error Code 80070308
Hello Friends, I've been dealing with this error for about two months now. It took me that long until I found this site. Any way, I've run the SURT, The sfc scan, both completed successfully. I am not uploading my CBS.zip file because it's 35MB. If I need to cut it down please let me know how....
Windows Updates & Activation
Windows 7 Pro 64bit Error code 80070308
Helping a friend with her pc, for the last 3weeks she's not been able to successfully complete an update, the downloading of updates work fine, but once it gets to the installation phase, it errors out with Error Code 80070308 (9 updates failed) (her pc has been running fine otherwise, and had...
Windows Updates & Activation
Failed to install updates: Error Code 80070308
Good Afternoon, I am also having problems installing updates with the error code 80070308. I have spent this afternoon reading the other posts and following the Windows Update Posting Instructions thread so hopefully I've gathered has much info as I can. I downloaded and ran the System...
Windows Updates & Activation
Failed to install 9 updates: Error Code 80070308
Hi, Since 10/07/2014 I am having serious problems with 9 updates in Windows Update. I just took a look at some other topics in this forum section and it seems I am not the only one having these problems. I've already tried several things i've found on the internet, but nothing really...
Windows Updates & Activation
Windows Update Failure to install, error code 80070308
Hi Windows Update has been trying to install the same 9 updates now since yesterday. Prior to that it's updated with no problems. It goes through all the motions, including having to restart the computer to finalize the updates and it goes through that also, then the Update window says it failed...
Windows Updates & Activation
.NET updates fail to install with error 800B0100 and 80070308
KB 2518869, KB2572077, KB2633873, KB2656356 repeatedly fail to install with errors 800B0100 and 80070308. These four security patches have repeatedly failed to install since 23 March. Win 7 SP1 was installed on 21 March 2012 I have run the Microsoft FixIt and the System Update Readiness Tool...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:08.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App