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Cannot install Windows Updates - get error code 80070308
I posted this yesterday, but as this was my first post in the Windows 7 forum, I was instructed that I did not include all of the required information. I closed the old post and am re-posting with all of the required documentation.
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Since mid February, all of my Windows update patches have continually failed with an error code of 80070308. I have never had an issue with any Windows Updates prior to mid February. I am running Windows 7 Professional SP1 64 bit. I have a newer Dell XPS8500 machine with 32 GB RAM and an Intel Core i7-3770 CPU @ 3.4 GHZ. The following updates continually fail:
Cumulative Security Updated for IE 11 for Windows 7 x64 based systems (KB2909921)
Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB2909210)
Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1
for x64-based Systems (KB2898857)
Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for
x64-based Systems (KB2901112)
Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for
x64-based Systems (KB2911501)
Security Update for Windows 7 for x64-based Systems (KB2912390)
Security Update for Windows 7 for x64-based Systems (KB2916036)
Update for Windows 7 for x64-based Systems (KB2843630)
Update for Windows 7 for x64-based Systems (KB2919469)
I tried running the "Fix it" program recommended in the MS troubleshooting link, but that did not help. I have also tried installing with Norton 360 turned off (both virus protection and firewall), but to no avail.
In addition, per the info in this forum, I also ran the System Update Readiness Tool (SURT) and did the SFC scan, but still get the same 80070308 error code.
As instructed, I have attached both the CBS log file (it was too big to upload so I separated it into two files for upload) nd a word document with a screen capture of the error Windows Update provides. I have also copied the MGADiag information below. Please let me know if you need any other info to help me with this.
Any help that you can provide would be most welcome. Thanks in advance!
Bruce
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-M3DJT-4J3WC-733WD Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A= Windows Product ID: 00371-OEM-8992671-00524 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {D7D7018A-E44B-4E79-96B5-D076832FCFBC}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.130828-1532 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE; Win32) Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{D7D7018A-E44B-4E79-96B5-D076832FCFBC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-474501607-432307307-1703230923</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS 8500 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="7"/><Date>20120905000000.000000+000</Date></BIOS><HWID>79923D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>FX09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, OEM_SLP channel Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00178-926-700524-02-1033-7601.0000-3142012 Installation ID: 018875165384210592487305778515968381323153517102503680 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 733WD License Status: Licensed Remaining Windows rearm count: 2 Trusted time: 3/10/2014 3:26:03 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 12:15:2013 22:04 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: OAAAAAIAAQABAAEAAAADAAAABQABAAEAhFFmNDHFTgR8dnBLCPCKm/Ceo6C9R+pTYtxMAWyZlmM= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC DELL FX09 FACP DELL FX09 HPET DELL FX09 MCFG DELL FX09 FPDT DELL FX09 SLIC DELL FX09 SSDT SataRe SataTabl MSDM DELL FX09 SSDT SataRe SataTabl SSDT SataRe SataTabl DMAR INTEL SNB