Cannot install Windows Updates - get error code 80070308


  1. Posts : 11
    Windows 7 Professional 64 bit SP1
       #1

    Cannot install Windows Updates - get error code 80070308


    I posted this yesterday, but as this was my first post in the Windows 7 forum, I was instructed that I did not include all of the required information. I closed the old post and am re-posting with all of the required documentation.
    =================================
    Since mid February, all of my Windows update patches have continually failed with an error code of 80070308. I have never had an issue with any Windows Updates prior to mid February. I am running Windows 7 Professional SP1 64 bit. I have a newer Dell XPS8500 machine with 32 GB RAM and an Intel Core i7-3770 CPU @ 3.4 GHZ. The following updates continually fail:

    Cumulative Security Updated for IE 11 for Windows 7 x64 based systems (KB2909921)
    Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB2909210)
    Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1
    for x64-based Systems (KB2898857)
    Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for
    x64-based Systems (KB2901112)
    Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for
    x64-based Systems (KB2911501)
    Security Update for Windows 7 for x64-based Systems (KB2912390)
    Security Update for Windows 7 for x64-based Systems (KB2916036)
    Update for Windows 7 for x64-based Systems (KB2843630)
    Update for Windows 7 for x64-based Systems (KB2919469)

    I tried running the "Fix it" program recommended in the MS troubleshooting link, but that did not help. I have also tried installing with Norton 360 turned off (both virus protection and firewall), but to no avail.

    In addition, per the info in this forum, I also ran the System Update Readiness Tool (SURT) and did the SFC scan, but still get the same 80070308 error code.
    As instructed, I have attached both the CBS log file (it was too big to upload so I separated it into two files for upload) nd a word document with a screen capture of the error Windows Update provides. I have also copied the MGADiag information below. Please let me know if you need any other info to help me with this.
    Any help that you can provide would be most welcome. Thanks in advance!

    Bruce


    Code:
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {D7D7018A-E44B-4E79-96B5-D076832FCFBC}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D7D7018A-E44B-4E79-96B5-D076832FCFBC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-474501607-432307307-1703230923</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS 8500  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="7"/><Date>20120905000000.000000+000</Date></BIOS><HWID>79923D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7601.0000-3142012
    Installation ID: 018875165384210592487305778515968381323153517102503680
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 3/10/2014 3:26:03 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:15:2013 22:04
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    HWID Data-->
    HWID Hash Current: OAAAAAIAAQABAAEAAAADAAAABQABAAEAhFFmNDHFTgR8dnBLCPCKm/Ceo6C9R+pTYtxMAWyZlmM=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    FX09   
      FACP   DELL    FX09   
      HPET   DELL  FX09
      MCFG   DELL  FX09
      FPDT   DELL    FX09   
      SLIC   DELL    FX09   
      SSDT   SataRe  SataTabl
      MSDM   DELL    FX09   
      SSDT   SataRe  SataTabl
      SSDT   SataRe  SataTabl
      DMAR   INTEL   SNB 
    


      My Computer


  2. Posts : 11
    Windows 7 Professional 64 bit SP1
    Thread Starter
       #2

    Adding CBS files to Thread


    I had trouble putting the CBS logs in my original post so I am adding them in this reply.
      My Computer


  3. Posts : 11
    Windows 7 Professional 64 bit SP1
    Thread Starter
       #3

    Does anyone have any ideas on what I can try to fix this issue?! HELP!!!!
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    Sorry - I seem to have missed this first time around
    The CBS/SFC log shows the following summary...
    Code:
     Line 171880: 2014-03-10 15:17:52, Info                  CSI    00000510 [SR] Repairing 15 (0x000000000000000f) components
     Line 171881: 2014-03-10 15:17:52, Info                  CSI    00000511 [SR] Beginning Verify and Repair transaction
     Line 171884: 2014-03-10 15:17:52, Info                  CSI    00000513 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:44{22}]"TsUsbGDCoInstaller.dll" from store
     Line 171887: 2014-03-10 15:17:52, Info                  CSI    00000515 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:76{38}]"TsUsbRedirectionGroupPolicyControl.exe" from store
     Line 171890: 2014-03-10 15:17:52, Info                  CSI    00000517 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:80{40}]"TsUsbRedirectionGroupPolicyExtension.dll" from store
     Line 171893: 2014-03-10 15:17:52, Info                  CSI    00000519 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:36{18}]"MsRdpWebAccess.dll" from store
     Line 171894: 2014-03-10 15:17:52, Info                  CSI    0000051a [SR] Repairing corrupted file [ml:520{260},l:62{31}]"\??\C:\Windows\System32\drivers"\[l:40{20}]"rdpvideominiport.sys" from store
     Line 171895: 2014-03-10 15:17:52, Info                  CSI    0000051b [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:54{27}]"RdpGroupPolicyExtension.dll" from store
     Line 171896: 2014-03-10 15:17:52, Info                  CSI    0000051c [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"rdpudd.dll" from store
     Line 171897: 2014-03-10 15:17:52, Info                  CSI    0000051d [SR] Repairing corrupted file [ml:520{260},l:64{32}]"\??\C:\Windows\PolicyDefinitions"\[l:50{25}]"Terminalserver-WinIP.admx" from store
     Line 171898: 2014-03-10 15:17:52, Info                  CSI    0000051e [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:26{13}]"rdpcorets.dll" from store
     Line 171901: 2014-03-10 15:17:52, Info                  CSI    00000520 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"TSWbPrxy.exe" from store
     Line 171904: 2014-03-10 15:17:52, Info                  CSI    00000522 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:36{18}]"MsRdpWebAccess.dll" from store
     Line 171905: 2014-03-10 15:17:52, Info                  CSI    00000523 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:34{17}]"rdpendp_winip.dll" from store
     Line 171908: 2014-03-10 15:17:52, Info                  CSI    00000525 [SR] Repairing corrupted file [ml:58{29},l:56{28}]"\??\C:\Windows\system32\wbem"\[l:18{9}]"mstsc.mof" from store
     Line 171911: 2014-03-10 15:17:52, Info                  CSI    00000527 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:18{9}]"mstsc.exe" from store
     Line 171914: 2014-03-10 15:17:53, Info                  CSI    00000529 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:24{12}]"wksprtPS.dll" from store
     Line 171917: 2014-03-10 15:17:53, Info                  CSI    0000052b [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"wksprtPS.dll" from store
     Line 171920: 2014-03-10 15:17:53, Info                  CSI    0000052d [SR] Repairing corrupted file [ml:58{29},l:56{28}]"\??\C:\Windows\SysWOW64\wbem"\[l:18{9}]"mstsc.mof" from store
     Line 171923: 2014-03-10 15:17:53, Info                  CSI    0000052f [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:18{9}]"mstsc.exe" from store
     Line 171924: 2014-03-10 15:17:53, Info                  CSI    00000530 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:34{17}]"rdpendp_winip.dll" from store
     Line 171927: 2014-03-10 15:17:53, Info                  CSI    00000532 [SR] Repairing corrupted file [ml:58{29},l:56{28}]"\??\C:\Windows\SysWOW64\wbem"\[l:22{11}]"mstscax.mof" from store
     Line 171930: 2014-03-10 15:17:53, Info                  CSI    00000534 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:22{11}]"mstscax.dll" from store
     Line 171933: 2014-03-10 15:17:53, Info                  CSI    00000536 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:20{10}]"tsgqec.dll" from store
     Line 171936: 2014-03-10 15:17:53, Info                  CSI    00000538 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:24{12}]"aaclient.dll" from store
     Line 171939: 2014-03-10 15:17:53, Info                  CSI    0000053a [SR] Repairing corrupted file [ml:58{29},l:56{28}]"\??\C:\Windows\SysWOW64\wbem"\[l:24{12}]"aaclient.mof" from store
     Line 171942: 2014-03-10 15:17:53, Info                  CSI    0000053c [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"wksprt.exe" from store
     Line 171945: 2014-03-10 15:17:53, Info                  CSI    0000053e [SR] Repairing corrupted file [ml:58{29},l:56{28}]"\??\C:\Windows\system32\wbem"\[l:22{11}]"mstscax.mof" from store
     Line 171948: 2014-03-10 15:17:53, Info                  CSI    00000540 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"mstscax.dll" from store
     Line 171951: 2014-03-10 15:17:53, Info                  CSI    00000542 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"tsgqec.dll" from store
     Line 171954: 2014-03-10 15:17:53, Info                  CSI    00000544 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"aaclient.dll" from store
     Line 171957: 2014-03-10 15:17:53, Info                  CSI    00000546 [SR] Repairing corrupted file [ml:58{29},l:56{28}]"\??\C:\Windows\system32\wbem"\[l:24{12}]"aaclient.mof" from store
     Line 171960: 2014-03-10 15:17:53, Info                  CSI    00000548 [SR] Repairing corrupted file [ml:520{260},l:62{31}]"\??\C:\Windows\System32\drivers"\[l:24{12}]"TsUsbFlt.sys" from store
     Line 172011: 2014-03-10 15:17:53, Info                  CSI    0000054a [SR] Repair complete
    - so it appears to have corrected all the errors it found.


    The story from the CheckSUR scan is not so good...
    Here's the summary
    Code:
    Summary:
    Seconds executed: 57
     Found 223 errors
      CSI Missing Winning Component Key Total count: 223
    The missing Component Keys are fairly critical - and it's not really possible to deal with that many manually.

    You need to do a repair install, and work from there...
    Repair Install
      My Computer


 

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