Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: windows updates all missing + ox80073712

11 Mar 2014   #1
eurosteve

win 7 32 bit home
 
 
windows updates all missing + ox80073712

Ok so i have tried to follow the procedure you guys have detailed.

SURT downloads and installs but update doesnt happen.
Scannow is not working.
The only error code detailed is ox80073712 as my update history has now vanished.
have also tried M/S diagnostics / repair / fix it etc and nothing.

this is the log file


My System SpecsSystem Spec
.
12 Mar 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have a registry problem - from your CBS.log ...
Code:
 Line 19: 2014-03-05 20:20:57, Error                 CSI    00000005@2014/3/5:19:20:57.136 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
 Line 27: 2014-03-05 20:21:02, Error                 CSI    00000007@2014/3/5:19:21:02.160 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
 Line 30: 2014-03-05 20:21:03, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
12 Mar 2014   #3
eurosteve

win 7 32 bit home
 
 

Hi Noel & thanks for looking at this - it really is a mare !
hope i got this bit correct -

https://www.dropbox.com/s/v0zgtv74kv...20Shortcut.zip
My System SpecsSystem Spec
.

12 Mar 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry, but no cigar

In more detail...
Open Explorer
Navigate to the C:\Windows\System32\config folder
In there you'll find a file called COMPONENTS (no file extension)
right-click on it and select Copy
Close Explorer and right-click on a blank area of the desktop - select Paste.
The file should now appear on the desktop.
now right-click on the file, and select Send To... - then pick Compressed File
a new COMPONENTS.zip file should appear on the desktop.
Upload that to Dropbox, and post a link (you seem to have got that part right! )
My System SpecsSystem Spec
12 Mar 2014   #5
eurosteve

win 7 32 bit home
 
 

Ok hopefully this is the one ! followed the instruction to the letter.

https://www.dropbox.com/s/cmem9gegeu...components.zip
My System SpecsSystem Spec
12 Mar 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

From the header, that looks like the right file - but it's effectively empty (it should be about 40MB in size, uncompressed, and 9-12MB compressed)

At this point, I think your options are limited to a repair install (if it works) or a clean install.

Before we go that far, though - have you attempted a System Restore?
Follow the instructions here...
System Restore
My System SpecsSystem Spec
13 Mar 2014   #7
eurosteve

win 7 32 bit home
 
 

Hi Noel

will have a look at that option over the next few days - think i may have tried this already - cant remember as have tried so much !
My System SpecsSystem Spec
13 Mar 2014   #8
eurosteve

win 7 32 bit home
 
 

Noel
i tried the restore but to no avail as it would only go back a few days which was not far enough .

so a more radical approach may be next !
prob is i dont have any discs as the laptop came 2nd hand with win 7 home installed.
My System SpecsSystem Spec
14 Mar 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

In that case, a repair install is probably indicated - see the instructions here...
Repair Install
They include how to download a copy of Windows 7 for the purpose.
My System SpecsSystem Spec
15 Mar 2014   #10
eurosteve

win 7 32 bit home
 
 

Hi Noel

thanks will have a good look at this over the weekend and feedback the result.

Steve
My System SpecsSystem Spec
Reply

 windows updates all missing + ox80073712




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows 7 Updates Failing - CSI payload files missing
I am working on a computer for over a week now. Each time I run Windows updates it appears to complete successfully but upon reboot all changes are reverted. Ultimately I am trying to upgrade to IE 10 or 11 from 8 but would like to fix the Windows update mechanism as well. I have run CheckSur...
Windows Updates & Activation
errors on update ox80073712
Have had issues for months with updates - which reading online seems quite common. tried to install adobe pdf which has failed due to this error ox80073712 although they also add their error 1935. adobe suggest running scannow from elevated command prompt which on my machine is also failing so i...
Windows Updates & Activation
Never check for updates (Not recommended) is MISSING
When I go to Control panel > Windows update > Change settings Under 'Important Updates' drop down 'Never check for updates (Not recommended)' item is MISSING. I completely know how important it is to keep the Windows update turned ON, yet I prefer to TURN OFF Windows update for a specific work...
Windows Updates & Activation
Missing CI.dll file after updates were installed in fresh windows 7
Hello all, I am not sure if this is the correct place to post this problem, but this problem has almost made my crazy. My PC configuration: ausu p8z77-v pro, i5-3570k, OCZ vector 128Gb as system drive, G.Skill 1866GHz 8G RAM, Bios updated to latest version. The problem is: Just after the...
General Discussion
Windows 7 updates same for updates every time it checks for updates
For the past day windows wants to install the same 4 updates over and over, I have windows update set to download and let me choose when to install. I can't understand why I even need them, as I uninstalled net framework. Notice how the update at 8:17 AM., KB2656368, is the same as one of...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:49.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App