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Windows 7: Windows 7 x64 SP1 Update failure

14 Mar 2014   #11
mackoo

Windows 7 Home Premium 64bit
 
 

Alright, I'll wait. It's not a problem.
I'' be staying tuned.


My System SpecsSystem Spec
.
15 Mar 2014   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Got it uploaded, finally (it's a 100MB file, even compressed!)

I've uploaded a file - mkoab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\mkoab
hit the enter key - if you get a 'Not Found' error try
DIR D:\mkoab
or
DIR E:\mkoab



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\mkoab <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
15 Mar 2014   #13
mackoo

Windows 7 Home Premium 64bit
 
 

Oops - troubles
All was right until I picked 'Repair my Computer'. That's what I got:

(Freestyle translation, may not be literally the same as English message)

Windows system launch was not successful. The reason may be last change of your hardware or software. To solve this problem:
-Insert Windows installation disc and restart the computer
-Choose language settings and click 'next'
-Click 'Repair my Computer'

If you don't have the disc, contact with the system administrator or computer producer to receive help.

State: 0xc000000f

Information: Launch position could not be launched, because required device is not available


Pressing 'continue' made Windows launch normally.

My first idea was to pick 'safe mode with command prompt' instead of 'repair my computer' and type what I was supposed to, but I decided to hold on a bit and ask first. I'm not really familiar with what I'm doing, so it's best not to mess things up.

So, should I try these commands in safe mode and ignore the error? Or is it a hint to check the hard drive anyway?
My System SpecsSystem Spec
.

15 Mar 2014   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmm - I haven't seen that error, personally...
It could mean a number of things, only one of which is a potentially failing hard drive.
Running a CHKDSK would be a good idea, except that the necessary access probably won't be available, since the partition involved isn't usually available to Windows.

Try it anyhow - on the C: partition, at least...
Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.

Look for the results of the scan in the Event Viewer- it's stored in the Applications log, with Source Wininit.

Running the commands from Safe Mode will just give errors, rather than work - it's why we have to go to the RE frame to do it.
My System SpecsSystem Spec
15 Mar 2014   #15
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

I think that you should check the Hard Drive. That was my initial assessment.
If necessary download Crystal Disc and run the hard drive test.
My System SpecsSystem Spec
19 Mar 2014   #16
mackoo

Windows 7 Home Premium 64bit
 
 

No errors during CHKDSK, when running the SFC scan though:

Function Windows resources protection has found damaged files, but isn't able to repair some of them. Details have been saved in CBS Logs.

I'm not sure now if I've seen this message during previous attempts, but hope it's not so important now.

CBS:
https://www.dropbox.com/s/gaq2ax8iown6p3w/CBS2.log

CHKDSK output from Event Viewer:
https://www.dropbox.com/s/epk2vn4thc...hkdsk_out1.txt

Again, it's in Polish but if you need to have some part translated - just let me know.
It looks quite OK at the first glance: Windows has checked files system and hasn't found any problems.

And to end with a glimmer of hope - today's attempt to install the unlucky SP1 update was... less unsuccessful than it used to be.
When I tried to install it before, it finished with an error message after a while. Now the first stage seems alright, then it reboots the system to complete the installation. When it finishes, a process of "Reversing changes" begins and Windows launches normally. I get a message in Windows Update window that the update has been installed, but after a while it changes its mind and wants me to install SP1 again.
In update history this attempt is still marked as failed, but I see it's getting better

=======

PS: Rich, you mean this stuff?
http://crystalmark.info/download/index-e.html

Guess that's the one called Standard Edition?
My System SpecsSystem Spec
19 Mar 2014   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the summary from the SFC scan.

Code:
 Line 4848: 2014-03-19 13:13:04, Info                  CSI    000003b4 [SR] Repairing 21 (0x0000000000000015) components
 Line 4849: 2014-03-19 13:13:04, Info                  CSI    000003b5 [SR] Beginning Verify and Repair transaction
 Line 4852: 2014-03-19 13:13:04, Info                  CSI    000003b7 [SR] Cannot repair member file [l:22{11}]"machine.inf" of machine.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4855: 2014-03-19 13:13:04, Info                  CSI    000003b9 [SR] Cannot repair member file [l:24{12}]"batmeter.dll" of Microsoft-Windows-batmeter, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4858: 2014-03-19 13:13:05, Info                  CSI    000003bb [SR] Cannot repair member file [l:30{15}]"WTVGOTHIC-R.ttc" of Microsoft-Windows-ehome-font, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4861: 2014-03-19 13:13:05, Info                  CSI    000003bd [SR] Cannot repair member file [l:18{9}]"ehres.dll" of Microsoft-Windows-ehome-ehres, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4864: 2014-03-19 13:13:05, Info                  CSI    000003bf [SR] Cannot repair member file [l:22{11}]"mingliu.ttc" of Microsoft-Windows-Font-TrueType-MingLiU, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4867: 2014-03-19 13:13:05, Info                  CSI    000003c1 [SR] Cannot repair member file [l:32{16}]"getuname.dll.mui" of Microsoft-Windows-getuname.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"pl-PL", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4870: 2014-03-19 13:13:06, Info                  CSI    000003c3 [SR] Cannot repair member file [l:14{7}]"wet.dll" of Microsoft-Windows-MigrationWizardApplication, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4873: 2014-03-19 13:13:07, Info                  CSI    000003c5 [SR] Cannot repair member file [l:20{10}]"wmploc.DLL" of Microsoft-Windows-MediaPlayer-Core, Version = 6.1.7600.16667, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4876: 2014-03-19 13:13:07, Info                  CSI    000003c7 [SR] Cannot repair member file [l:30{15}]"MSTTSEngine.dll" of Microsoft-Windows-MulanTTSVoiceCommon, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4879: 2014-03-19 13:13:10, Info                  CSI    000003c9 [SR] Cannot repair member file [l:38{19}]"NlsLexicons081a.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4882: 2014-03-19 13:13:10, Info                  CSI    000003cb [SR] Cannot repair member file [l:38{19}]"NlsLexicons000c.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4885: 2014-03-19 13:13:10, Info                  CSI    000003cd [SR] Cannot repair member file [l:38{19}]"NlsLexicons001b.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4888: 2014-03-19 13:13:11, Info                  CSI    000003cf [SR] Cannot repair member file [l:38{19}]"NlsLexicons0001.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4891: 2014-03-19 13:13:12, Info                  CSI    000003d1 [SR] Cannot repair member file [l:26{13}]"CardGames.dll" of Microsoft-Windows-Shell-InboxGames-CardGames, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4894: 2014-03-19 13:13:12, Info                  CSI    000003d3 [SR] Cannot repair member file [l:24{12}]"Wildlife.wmv" of Microsoft-Windows-VideoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4897: 2014-03-19 13:13:12, Info                  CSI    000003d5 [SR] Cannot repair member file [l:20{10}]"WlanMM.dll" of Microsoft-Windows-WLANMediaManager, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4900: 2014-03-19 13:13:12, Info                  CSI    000003d7 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBBR335.DLL" of prnca00b.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4903: 2014-03-19 13:13:13, Info                  CSI    000003d9 [SR] Cannot repair member file [l:36{18}]"Amd64\EP0NOE20.DLL" of prnep00e.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4906: 2014-03-19 13:13:14, Info                  CSI    000003db [SR] Cannot repair member file [l:32{16}]"Amd64\CNBUI4.DLL" of prnca00z.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4909: 2014-03-19 13:13:14, Info                  CSI    000003dd [SR] Cannot repair member file [l:20{10}]"ql2300.sys" of ql2300.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4912: 2014-03-19 13:13:14, Info                  CSI    000003df [SR] Cannot repair member file [l:52{26}]"_SMSvcHostPerfCounters.ini" of WCF-M_SMSVCHOST_PERF_C_INI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4915: 2014-03-19 13:13:15, Info                  CSI    000003e1 [SR] Cannot repair member file [l:14{7}]"wmp.dll" of Microsoft-Windows-MediaPlayer-Core, Version = 6.1.7600.16667, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4918: 2014-03-19 13:13:15, Info                  CSI    000003e3 [SR] Cannot repair member file [l:30{15}]"NlsData0001.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4921: 2014-03-19 13:13:16, Info                  CSI    000003e5 [SR] Cannot repair member file [l:30{15}]"NlsData0045.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4924: 2014-03-19 13:13:16, Info                  CSI    000003e7 [SR] Cannot repair member file [l:38{19}]"NlsLexicons000a.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4927: 2014-03-19 13:13:17, Info                  CSI    000003e9 [SR] Cannot repair member file [l:28{14}]"background.bmp" of Setup-UXWizard-ClientImages, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
I'll post a fix protocol for them later.
My System SpecsSystem Spec
19 Mar 2014   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - mkoac.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\mkoac
hit the enter key - if you get a 'Not Found' error try
DIR D:\mkoac
or
DIR E:\mkoac



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\mkoac <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
19 Mar 2014   #19
mackoo

Windows 7 Home Premium 64bit
 
 

Hmm, unfortunately that's exactly what I had tried to do. But still I can't access the "Repair my computer" tools, for the very reason as described above.

In the meantime, I tried to install SP1 manually with the file downloaded from Microsoft website. This time I got something like this after one reboot during installation:

The element couldn't be found

ERROR_NOT_FOUND(0x80070490)


I don't remember getting this before, so maybe it's some clue.

Thanks a lot,
Maciek
My System SpecsSystem Spec
20 Mar 2014   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ok, then - you need to download either a Repair disk, or a full Windows 7 install disk, and burn the disk, then boot from that and select the option to repair your computer.

System Repair Disc - Create

- or for the full disk..

Download the SP1 Refresh for your language and edition from the links on these pages...

Heidoc - Microsoft DR Download links

The links are for downloads from the Digital River servers run for MS, so are about as safe as you can get
My System SpecsSystem Spec
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