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Windows 7: Windows 7 Professional Security Update failure (Error Code 80000ffff)

14 Mar 2014   #1
harrytn

Windows 7 Professional
 
 
Windows 7 Professional Security Update failure (Error Code 80000ffff)

Hi, Greetinds!

My OS is Windows 7 x64. Since March 2014 I updated my Windows 7 Home Premium to Windows 7 Professional online, except to the Security Update for the below followings failed to installed (Error Code 80000FFFF):

Internet Explorer 11,
Microsoft.NET Framework 3.5.1,
KB2862330, KB2862973, 2912390, 2916036, 2929961, 2930275, 2483630, 2913431, 2918077, 2919469, 2923545, 2929733, 2929755.

I had ran the followings fix:
Microsoft Fix it 50202,
Hotfix for Windows (KB947821) &

sfc /scannow, then follow by

1. Manually reset Windows Update components (How do I reset Windows Update components?), the following commands at a command prompt results shown:

The module " for the 4 following " was loaded but the entry-point DllRegisterServer was not found
regsvr32.exe mshtml.dll
regsvr32.exe shdocvw.dll
regsvr32.exe browseui.dll
regsvr32.exe qmgr.dll

The mould " for the 9 following " failed to load
regsvr32.exe msxml.dll
regsvr32.exe gpkcsp.dll
regsvr32.exe sccbase.dll
regsvr32.exe slbcsp.dll
regsvr32.exe initpki.dll
regsvr32.exe wuaueng1.dll
regsvr32.exe wucltui.dll
regsvr32.exe wuweb.dll
regsvr32.exe muweb.dll

2. MicrosoftWindowsUpdateAutoDiagnostic (Problem Found: Check for missing or corrupt files - Detected & Problem installing recent updates - Not fixed)

With the above solutions but the problem is still persisted. I Need someone help?

Attached two following log files for kind perusal.
a. Windows Update 2013-03-11 to 2014-3-14
b. Last sfc scannow CBS

Your kind help is appreciated.

Thank you


My System SpecsSystem Spec
.
15 Mar 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

.NET 3.5 is part ofWindows 7 - so we can't use the usual trick of uninstalling/cleaning it out.

There are a mass of what appear to be simple download failures in the update log file - but nothing informative in the CBS.log file
These failures relate to updates as early as KB2862973.

Please run the CheckSUR tool, and post the CheckSUR.log file


Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.
My System SpecsSystem Spec
18 Mar 2014   #3
harrytn

Windows 7 Professional
 
 

Hi NoelDP,

Many thank for your response to my query.

Refer to Microsoft.NET Framework, I have the higher in place update to NET Framework 4.5.1. I tried to install Microsoft.NET Framework 3.5.1 in the result show "Setup Error".

I attached the two CheckSUR log files for your kind attention.

Thank you
My System SpecsSystem Spec
.

19 Mar 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's nothing amiss in the CheckSUR log.
Please run a Check for Updates - then attempt to install ONLY the oldest update found - what error message do you get? post the new windowsupdate.log file.
My System SpecsSystem Spec
19 Mar 2014   #5
harrytn

Windows 7 Professional
 
 

Hi NoelDP,

Thank you for the reply.

I attached the later Windows Update Log file for your kind view.

Thank you
My System SpecsSystem Spec
19 Mar 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the failure report for the install...
Code:
2014-03-19 18:48:59:076 6884 12d4 Handler Starting install of CBS update D58EDDAD-D6D3-4348-A615-927DF6DC79AB
2014-03-19 18:48:59:081 6884 12d4 Handler CBS package identity: Package_for_KB2862973~31bf3856ad364e35~amd64~~6.1.1.0
2014-03-19 18:48:59:082 6884 12d4 Handler Installing self-contained with source=C:\Windows\SoftwareDistribution\Download\c8f4be692ff2845954e16cd3b7ce6461\windows6.1-kb2862973-x64.cab, workingdir=C:\Windows\SoftwareDistribution\Download\c8f4be692ff2845954e16cd3b7ce6461\inst
2014-03-19 18:49:03:647 6884 1834 Handler FATAL: CBS called Error with 0x8000ffff, 
2014-03-19 18:49:03:744 6884 12d4 Handler FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x8000ffff
2014-03-19 18:49:03:744 1036 984 AU >>##  RESUMED  ## AU: Installing update [UpdateId = {1A4BBD72-9048-4E79-842F-4AD9A6114195}]
2014-03-19 18:49:03:744 1036 984 AU   # WARNING: Install failed, error = 0x8000FFFF / 0x8000FFFF
Please download the update standalone installer from Download Security Update for Windows 7 for x64-based Systems (KB2862973) from Official Microsoft Download Centre

save it, and then run it - what happens?
post the new windowsupdate.log file again.
My System SpecsSystem Spec
21 Mar 2014   #7
harrytn

Windows 7 Professional
 
 

Hi, NoelDP


I ran update standalone installer following the link your have directed and in result prompted: Some updates were not installed. The following updates were not installed "Security Update for Windows (KB2862973)".


I then go to Security Updates for Windows 7 for x64-based System (KB2862973) for this only update, but it failed.


Attached current Windows Update Log for any help.

Thank you
My System SpecsSystem Spec
21 Mar 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You appear to have Advansed System Care installed?
Code:
2014-03-21 09:58:44:161 2924 838 Misc   = Process: C:\Program Files (x86)\IObit\Advanced SystemCare 7\AutoCare.exe
This is almost certainly the cause of your problems.
You should uninstall it completely, then run a repair install to correct the many errors it will have made.
My System SpecsSystem Spec
23 Mar 2014   #9
harrytn

Windows 7 Professional
 
 

Hi NoelDP,

Yes, I have uninstalled Advanced System Care completely and ran a repair, now the Windows updates matter have solved.

Again, many thank for your kind afford help.

Thank you.

Have a good day - Bye
My System SpecsSystem Spec
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