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Windows 7: Error 9C48 when installing IE 11-64 bit

15 Mar 2014   #1
PBCConsulting

Windows 7 Home Premium x64
 
 
Error 9C48 when installing IE 11-64 bit

Hello,

This is a Win7-64bit SP1 fully patched, except for IE11 not yet installed.

I have tried the standalone 64-bit installer (IE11-Windows6.1-x64-en-us) to no avail.

I would love to upload the entire CBS folder but it creates a ZIP larger than the allowed 8M. Therefore, I am including only the CheckSUR.log file.

Thanks!


My System SpecsSystem Spec
.
15 Mar 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR is showing the following problems...
Code:
Checking Component Store
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-lowreg_31bf3856ad364e35_10.2.9200.16576_none_262a5b2054507f3e.manifest amd64_microsoft-windows-ie-lowreg_31bf3856ad364e35_10.2.9200.16576_none_262a5b2054507f3e 
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_10.2.9200.16614_none_c5712f5ffd011d83.manifest amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_10.2.9200.16614_none_c5712f5ffd011d83 
(f) CSI Manifest and S256H Do Not Match 0x00000000 winsxs\Manifests\amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_10.2.9200.16521_none_cba0e8fb897ea591.manifest amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_10.2.9200.16521_none_cba0e8fb897ea591 
 
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-ie-lowreg_31bf3856ad364e35_10.2.9200.16576_none_262a5b2054507f3e.manifest
 winsxs\manifests\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_10.2.9200.16614_none_c5712f5ffd011d83.manifest
 winsxs\manifests\amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_10.2.9200.16521_none_cba0e8fb897ea591.manifest
I'll post a fix protocol when I can.
My System SpecsSystem Spec
15 Mar 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - pbcaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder pbcaa in the same place.
Open this folder - there should be one folder inside it (Manifests)

Copy the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
.

15 Mar 2014   #4
PBCConsulting

Windows 7 Home Premium x64
 
 

Thanks.

Please find log files attached.
My System SpecsSystem Spec
15 Mar 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Good - CheckSUR is now error-free
Before attempting to install IE11 again, please run SFC /SCANNOW, and post the CBS.log file so we can see the state of the rest of the system
My System SpecsSystem Spec
15 Mar 2014   #6
PBCConsulting

Windows 7 Home Premium x64
 
 

Thanks.

No errors were detected -- "Windows Resource Protection did not find any integrity violations."

However ---- At 3.6M, the file exceeds the max 2M size for uploading.

Any idea?
My System SpecsSystem Spec
15 Mar 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The max is actually 8MB - so it should upload OK (make sure you compress it first!)
My System SpecsSystem Spec
15 Mar 2014   #8
PBCConsulting

Windows 7 Home Premium x64
 
 

Right! I was trying to upload the log without zipping. Sorry about that.
My System SpecsSystem Spec
16 Mar 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

SFC is clear as well - and the only background errors date from before the CheckSUR repairs.
With luck, IE should install now.
My System SpecsSystem Spec
16 Mar 2014   #10
PBCConsulting

Windows 7 Home Premium x64
 
 

Luck? No luck here, you were awesome!

Thank you a hundred times! Not only did it install well, but also KB2925418 and KB2909210 after that, using Windows Update. Thanks again!

As a side-note --- Why can't Microsoft get his Update Engine to check for missing or corrupted files before proceeding? Why must we still do all this manual intervention crap? Sigh.
My System SpecsSystem Spec
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 Error 9C48 when installing IE 11-64 bit




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