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Windows 7: Windows 7, 64 Bit update problem with error code 8024402f

16 Mar 2014   #1
OrlWin7

Win7 64 Bit
 
 
Windows 7, 64 Bit update problem with error code 8024402f

Dear Sir/Madam,

How are you? My Windows 7 update function does not work and shows error code 8024402f. To deal with this problem I followed instructions at URL Windows Update Posting Instructions.

1: Firstly, I downloaded System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2014] windows6.1-KB976932-X64.exe at URL Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2014] from Official Microsoft Download Center. Then, I ran this tool.

2: After that, I ran command "sfc /scannow" in cmd as administrator within folder C:\Windows\System32. The execution finished without problems.

3: As final step I compressed the files in folder C:\Windows\Logs\CBS. Due to file size I used 7zip to split the archive in two files CBS.zip.001 and CBS.zip.002. But given the file extension restrictions I re-named those files as CBS.zip.001.zip and CBS.zip.002.zip, respectively, and I attached them to this post.

If possible could you please give me some insight to deal with this update error. Thank you very much. Your help is much appreciated.


My System SpecsSystem Spec
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16 Mar 2014   #2
OrlWin7

Win7 64 Bit
 
 

If possible could I email somebody the two pseudo-zip files, upload does not seem to complete here.
My System SpecsSystem Spec
16 Mar 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The reason the files won't upload is probably that they are too large - simply delete the oldest CBSPersist files and try again. Maximum filesize is 8MB
Push comes to shove, all we really need are the CBS.log file, and the CheckSUR.log file (the others are there in case the data has rolled of into the archive before the grab) - compress those, and upload them
My System SpecsSystem Spec
.

16 Mar 2014   #4
OrlWin7

Win7 64 Bit
 
 

Dear NoelDP,

Thank you very much for your quick reply. I created a zip archive CBS.zip which is attached to this reply and which contains the following three files:

CBS.log
CheckSUR.log
CheckSUR.persist.log

In this archive I omitted file CbsPersist_20140314235519.cab (15 MB) from the C:\Windows\Logs\CBS folder. Log file CheckSUR.log does not imply any errors while CBS.log seems to have a problem with the language pack and 'Failed to process single phase execution. [HRESULT = 0x800f0816 - CBS_E_DPX_JOB_STATE_SAVED]'.

Please suggest what I should do next. Thank you very much!
My System SpecsSystem Spec
16 Mar 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I can see do data from your SFC scan - please run another one, and upload the new CBS.log file.

0x800f0816 errors are common, and can be largely ignored - see the line following each of those errors in the log.
Quote:
2014-03-16 01:19:44, Info CBS WER: Failure is not worth reporting [HRESULT = 0x800f0816 - CBS_E_DPX_JOB_STATE_SAVED]
My System SpecsSystem Spec
16 Mar 2014   #6
OrlWin7

Win7 64 Bit
 
 

I am a bit confused. Now, suddenly I can run important windows update. Although I didn't run any further diagnostic tools or installed any other programs.

However, at this time I get error code 80244019. For example, I cannot install any optional windows updates, such as language packages. Do you think sfc scan could help in this case? Thanks again.
My System SpecsSystem Spec
16 Mar 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Post the results of the SFC scan and we'll see what they have to say.
My System SpecsSystem Spec
23 Aug 2014   #8
tjggriffin

Window 7 Pro 64 bit
 
 

I was getting 8024402f updating Win 7 Pro 64. There was a message that the server was unavailable, or something. Googled, read tried EVERYTHING. Then I found this. He suggests checking your router config to see if ActiveX filtering is active. It seems that the updater needs ActiveX. On my router, it was on. I turned it off, and VOILA! updates work perfectly.

I have seen several threads with people NOT being able to solve this problem, like me. I've only seen router config setting as a solution in one place. Since it worked for me, I figured it might help someone else.
My System SpecsSystem Spec
20 Jul 2015   #9
squirrelnmoose

Win 7 64 bit
 
 

Quote   Quote: Originally Posted by tjggriffin View Post
I was getting 8024402f updating Win 7 Pro 64. There was a message that the server was unavailable, or something. Googled, read tried EVERYTHING. Then I found this. He suggests checking your router config to see if ActiveX filtering is active. It seems that the updater needs ActiveX. On my router, it was on. I turned it off, and VOILA! updates work perfectly.

I have seen several threads with people NOT being able to solve this problem, like me. I've only seen router config setting as a solution in one place. Since it worked for me, I figured it might help someone else.
Thanks so much for this post!
I've been banging my head on this one for several days now.
ActiveX filtering switched on in my router (Linkys e4200) was blocking Windows update function and giving me the 8024402f error.
My System SpecsSystem Spec
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 Windows 7, 64 Bit update problem with error code 8024402f




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