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Windows 7: windows is genuine after explorer

30 Mar 2014   #1
notis

Windows 7 Home Premium x64, *W7 Prem. x64
 
 
windows is genuine after explorer

Hello people.
Suddenly I'm getting a message that "Windows is not genuine", but if I'm opening explorer, going to system properties, just when is showing "windows is activated"
the first message is going away. Otherwise it stays.
Also (suddenly), I can open cbs.log straight on. (without I change owner or send it in a free area)
Hoping that you understand my english the questions are : -Do I've to worry about my security? Why the behavior of Windows suddenly changed?
Thank you.
(I upload the 2 messages in 1 picture in the case it helps)


My System SpecsSystem Spec
.
30 Mar 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 


Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
30 Mar 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ooops! - sorry! please use this set of instructions instead.


Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx
My System SpecsSystem Spec
.

30 Mar 2014   #4
notis

Windows 7 Home Premium x64, *W7 Prem. x64
 
 

Thanks so much for your response NoelDP.
My system Dell XPS L702X
Before one year I did a "clean install" with the iso for W7sp1, from 'Digital river' .
Everything went well. I have also an image made with 'macrium'
I had activated Win. easily with ABRbeta. Now I don't have time but in true I'm not also very sure for to do your suggestion
because I'm in a safe situation. (I can even restore the whole image)
My question was to a "guru" if e.g you smell a virus or an attacker... or any explanation what can bring such a behavior.
Please don't take me wrong. Anyway tomorrow I'll have more time (now here is 10:40PM)
Thanks again a lot.
My System SpecsSystem Spec
30 Mar 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There are hundreds of possible reasons for a non--genuine notification such as you are getting.
The MGADiag tool gives us enough data to be able to solve most of them, or at least to begin to do so. Without that data we can only guess - and perhaps make the situation worse.
My System SpecsSystem Spec
30 Mar 2014   #6
notis

Windows 7 Home Premium x64, *W7 Prem. x64
 
 

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {5023147F-51C4-4781-9718-169A8DE8E9D3}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5023147F-51C4-4781-9718-169A8DE8E9D3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-1017328549-2461536652-4283225409</SID><SYSTEM><Manufacturer>Dell Inc.         </Manufacturer><Model>Dell System XPS L702X</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.         </Manufacturer><Version>A19</Version><SMBIOSVersion major="2" minor="6"/><Date>20120907000000.000000+000</Date></BIOS><HWID>5E053207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7601.0000-0892013
Installation ID: 004843491382443333767695365400716140203684834041008895
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 31-Mar-14 3:49:57 AM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc

HWID Data-->
HWID Hash Current: NAAAAAIAAQABAAIAAAABAAAABAABAAEAln1Aes1QXqxOY8C4vC3QK772zuQ+WOTTrFkucw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   DELL    QA09   
  FACP   DELL    QA09   
  HPET   DELL    QA09   
  MCFG   DELL    QA09   
  SLIC   DELL    QA09   
  SSDT   DELL    PtidDevc
  ASF!   DELL    QA09   
  SSDT   DELL    PtidDevc
  SSDT   DELL    PtidDevc
  SSDT   DELL    PtidDevc
  UEFI   DELL    QA09   
  UEFI   DELL    QA09   
  UEFI   DELL    QA09
My System SpecsSystem Spec
30 Mar 2014   #7
notis

Windows 7 Home Premium x64, *W7 Prem. x64
 
 

Hoping I'll not make worse my situation with all those informations in public, I uploaded the report.
(it seems I'm more curious than afraid...)
Following the instructions, I haven't edit or cover any information
Thanks again for your time.
My System SpecsSystem Spec
30 Mar 2014   #8
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Noel would never ask you to post something that will give out your personal information.
I follow most of his post; I would know.
My System SpecsSystem Spec
31 Mar 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

MS designed the tool specifically so that the output was safe to put into open forums - there is sufficient data for diagnosis, but not enough to endanger the security of your Product Key.

Your problem is demonstrated in this line.
Tampered Service: sppsvc

Now we have to find out exactly what the tamper is.


Please open an Elevated (Administrator) Command Prompt window and use the following commands....

net start sppsvc
sc qc sppsvc
sc queryex sppsvc
sc qprivs sppsvc
sc qsidtype sppsvc
sc sdshow sppsvc

Copy and paste the output to your reply

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
31 Mar 2014   #10
notis

Windows 7 Home Premium x64, *W7 Prem. x64
 
 

Layback Bear, I didn't mean anything like you thought. Seven forum is my best and I trust it, even if few times I've been misunderstood
(I believe my english are horrible... and the reason for this)
Also the tool is from Microsoft, so nobody else would be responsible ...
My last comment came because my knowledges are limited. Electronics are so complicate for me and there are people
who are really good (e.g from universities , hackers etc). So I'm never sure what is possible... or not. I'm not able to control anything 100%.
Please let us keep the thread in my problem.
My System SpecsSystem Spec
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