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Windows 7: Important updates not downloading (code 80070B9)

04 Apr 2014   #11
Joeturbo

Windows 7 home premium 64bit
 
 

using google I have found that 3 = manual and 2 = automatic.

I have tried changing the 3 to 2 but get the message "error editing value - cannot edit start: error writing the values new content


My System SpecsSystem Spec
.
04 Apr 2014   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It's best to use the services.msc control panel, rather than registry edit -

Click on the Start orb
in the Search box, type Services.msc and hit the Enter key
Look in the list for the Windows Modules Installer service
double-click on its entry
and in the General tab, select Automatic from the drop-down box. CLick Apply and OK.

If you still get an error, then we have permissions problems, and will have to address those.
My System SpecsSystem Spec
04 Apr 2014   #13
Joeturbo

Windows 7 home premium 64bit
 
 

Ok, I have used the services.msc, and selected auto, apply. And ok. Navigated to windows update and told to restart.

Restarted as requested, I then went straight back into services.msc and found that it had reverted back to manual.

I changed it to auto again then clicked windows update. It's then carried out a lengthy "checking for updates" before asking to restart again.

It says "restart your computer to install important updates, windows can't update important files and services while the system is using them. Save any open files and restart the computer, and then try to check for new updates"

I am in selective startup via msconfig
My System SpecsSystem Spec
.

05 Apr 2014   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You need to change the service to Auto, click OK and immediately restart - do nothing else in the meantime, or it will reset the flag to manual (which is the normal setting, and reverts after the reboot).
Please try that - only after the reboot should you attempt Windows Update again
My System SpecsSystem Spec
05 Apr 2014   #15
Joeturbo

Windows 7 home premium 64bit
 
 

Ok, I changed to auto, apply, ok, then restarted the pc. Clicked windows update, says check for updates then quickly says "restart your computer, windows can't update while system is using them"

I have tested changing to auto, apply, ok, restart then going straight back into services to find it reverts to manual, it don't seem to hold the auto setting?
My System SpecsSystem Spec
05 Apr 2014   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It's not supposed to hold the setting - the reboot logic sets it back to manual at the end of the startup processing, in theory.
Windows Update itself is usually the only thing that sets it to Automatic.

Please post the new windowsupdate.log file - it may show what's happening now.
My System SpecsSystem Spec
05 Apr 2014   #17
Joeturbo

Windows 7 home premium 64bit
 
 

new log attached

and windows log file
My System SpecsSystem Spec
05 Apr 2014   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

This error appears in the CBS.log directly after the reboot -
Code:
2014-04-05 11:15:43, Info                  CSI    00000006 Created NT transaction (seq 1) result 0x00000000, handle @0x1f8
2014-04-05 11:15:43, Error                 CSI    00000007 (F) STATUS_RM_NOT_ACTIVE #155# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = (AllowAccessDenied), key = {provider=NULL, handle=0}, da = (KEY_SET_VALUE|KEY_WOW64_64KEY), oa = @0x150f140->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[28]"\Registry\Machine\COMPONENTS"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 22081760 (0x0150f0e0))[gle=0xd0190005]
2014-04-05 11:15:43, Error                 CSI    00000008@2014/4/5:10:15:43.899 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_RM_NOT_ACTIVE originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
[gle=0x80004005]
2014-04-05 11:15:44, Info                  CBS    Succesfully flushed NtfsLog.etl
It seems to relate to problems accessing the COMPONENTS hive - or at least part of it.
However, CheckSUR goes through that area pretty thoroughly. and I would have expected it to show up any problems there.

It may simply be that the transaction manager is broken...
lets try the time-honoured fix

Delete all files (*.*) from C:\Windows\System32\config\TxR, next run fsutil resource setautoreset true C:\


Open an Elevated Command Prompt.

At the prompt, run the following commands.

DEL C:\Windows\System32\config\TxR\*.* /q
DEL C:\Windows\System32\config\TxR\*.* /ah /q
fsutil resource setautoreset true C:\

then wait 10 minutes, and reboot - then try Windows Update
My System SpecsSystem Spec
07 Apr 2014   #19
Joeturbo

Windows 7 home premium 64bit
 
 

Not had a chance to try this yet, been a little hectic. Will report back as soon as I get the chance
My System SpecsSystem Spec
09 Apr 2014   #20
Joeturbo

Windows 7 home premium 64bit
 
 

That did that trick :-D after 9 updates the pc is now fully up to date. Thanks for your help
My System SpecsSystem Spec
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 Important updates not downloading (code 80070B9)




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