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Windows 7: Important updates not downloading (code 80070B9)

10 Apr 2014   #21
Joeturbo

Windows 7 home premium 64bit
 
 

I do now keep getting a notification saying "windows could not check for updates automatically" ?

log file attached if any use


My System SpecsSystem Spec
.
10 Apr 2014   #22
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great! - thanks for the feedback
My System SpecsSystem Spec
10 Apr 2014   #23
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ooops! - caught your earlier reply but not the later one
one of the last entries in your WU log is this...

2014-04-10 11:30:25:609 364 428 Report REPORT EVENT: {C7DF29E2-C6EB-4C07-9407-4751470E074C} 2014-04-10 11:30:20:602+0100 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 0 updates.

It could be just a 'stuck' flag - try this.


Open Windows Update
Click on Change Settings
Select 'Never Update...'
Click OK
exit Windows Update
Now open Windows update again
Click on Change Settings
Select 'Update automatically'
Click OK
exit Windows Update
Open Windows Update, and do a manual Check for Updates.

My System SpecsSystem Spec
.

11 Apr 2014   #24
Joeturbo

Windows 7 home premium 64bit
 
 

Just tried this. As soon as I changed it back to "update auto" it did a search for updates before I had the chance to press ok (found none) and I then got a pop up saying "windows could not check for updates automatically" again. I clicked ok, shut the windows update page, opened the windows update page and have no option for manual check?
My System SpecsSystem Spec
11 Apr 2014   #25
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Hmmm - let's have a look at the services involved...


Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

My System SpecsSystem Spec
21 Apr 2014   #26
Joeturbo

Windows 7 home premium 64bit
 
 

sorry for the delay, been mega busy, still experiencing the same issue. please see farbar log below

Farbar Service Scanner Version: 25-02-2014
Ran by SHARON (administrator) on 21-04-2014 at 10:20:07
Running from "C:\Users\SHARON\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============
Firewall Disabled Policy:
==================

System Restore:
============
System Restore Disabled Policy:
========================

Action Center:
============

Windows Update:
============
Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****
My System SpecsSystem Spec
21 Apr 2014   #27
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That looks fine - so at least the critical services are set properly, and apparently functioning properly.

Please open an Elevated Command Prompt, and run the following commands (just in case)...

SC QC TrustedInstaller
SC QUERYEX TrustedInstaller
DIR C:\Windows\System32\Drivers\etc\hosts

post the results.

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
21 Apr 2014   #28
Joeturbo

Windows 7 home premium 64bit
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>SC QC TrustedInstaller
[SC] QueryServiceConfig SUCCESS
SERVICE_NAME: TrustedInstaller
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\servicing\TrustedInstaller.exe
LOAD_ORDER_GROUP : ProfSvc_Group
TAG : 0
DISPLAY_NAME : Windows Modules Installer
DEPENDENCIES :
SERVICE_START_NAME : localSystem
C:\Windows\system32>SC QUERYEX TrustedInstaller
SERVICE_NAME: TrustedInstaller
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :
C:\Windows\system32>DIR C:\Windows\System32\Drivers\etc\hosts
Volume in drive C is Packard Bell
Volume Serial Number is 8298-1DE9
Directory of C:\Windows\System32\Drivers\etc
10/06/2009 22:00 824 hosts
1 File(s) 824 bytes
0 Dir(s) 359,909,142,528 bytes free
C:\Windows\system32>
My System SpecsSystem Spec
21 Apr 2014   #29
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That looks normal as well.
In that case, your best option is probably a total reset of Windows Update....

http://www.sevenforums.com/tutorials/91738-windows-update-reset.html should do the job.
My System SpecsSystem Spec
21 Apr 2014   #30
Joeturbo

Windows 7 home premium 64bit
 
 

I did "option 3 To Reset and Re-register Windows Update Components AND Reset Update History in One Easy Click ", seemed to do everything ok, it restarted the pc (took a while to load back up). But I still have the notification "windows could not check for updates automatically"
Any other ideas?
My System SpecsSystem Spec
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 Important updates not downloading (code 80070B9)




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