Important updates not downloading (code 80070B9)

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  1. Posts : 22
    Windows 7 home premium 64bit
    Thread Starter
       #21

    I do now keep getting a notification saying "windows could not check for updates automatically" ?

    log file attached if any use
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #22

    Great! - thanks for the feedback :)
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #23

    Ooops! - caught your earlier reply but not the later one :)
    one of the last entries in your WU log is this...

    2014-04-10 11:30:25:609 364 428 Report REPORT EVENT: {C7DF29E2-C6EB-4C07-9407-4751470E074C} 2014-04-10 11:30:20:602+0100 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 0 updates.

    It could be just a 'stuck' flag - try this.


    Open Windows Update
    Click on Change Settings
    Select 'Never Update...'
    Click OK
    exit Windows Update
    Now open Windows update again
    Click on Change Settings
    Select 'Update automatically'
    Click OK
    exit Windows Update
    Open Windows Update, and do a manual Check for Updates.

      My Computer


  4. Posts : 22
    Windows 7 home premium 64bit
    Thread Starter
       #24

    Just tried this. As soon as I changed it back to "update auto" it did a search for updates before I had the chance to press ok (found none) and I then got a pop up saying "windows could not check for updates automatically" again. I clicked ok, shut the windows update page, opened the windows update page and have no option for manual check?
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #25

    Hmmm - let's have a look at the services involved...


    Please download the Farbar Service Scanner from

    http://www.bleepingcomputer.com/download/farbar-service-scanner/

    Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

      My Computer


  6. Posts : 22
    Windows 7 home premium 64bit
    Thread Starter
       #26

    sorry for the delay, been mega busy, still experiencing the same issue. please see farbar log below

    Farbar Service Scanner Version: 25-02-2014
    Ran by SHARON (administrator) on 21-04-2014 at 10:20:07
    Running from "C:\Users\SHARON\Downloads"
    Microsoft Windows 7 Home Premium Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************
    Internet Services:
    ============
    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.

    Windows Firewall:
    =============
    Firewall Disabled Policy:
    ==================

    System Restore:
    ============
    System Restore Disabled Policy:
    ========================

    Action Center:
    ============

    Windows Update:
    ============
    Windows Autoupdate Disabled Policy:
    ============================

    Windows Defender:
    ==============
    Other Services:
    ==============

    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => MD5 is legit
    C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\System32\dhcpcore.dll => MD5 is legit
    C:\Windows\System32\drivers\afd.sys => MD5 is legit
    C:\Windows\System32\drivers\tdx.sys => MD5 is legit
    C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\System32\dnsrslvr.dll => MD5 is legit
    C:\Windows\System32\mpssvc.dll => MD5 is legit
    C:\Windows\System32\bfe.dll => MD5 is legit
    C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\System32\SDRSVC.dll => MD5 is legit
    C:\Windows\System32\vssvc.exe => MD5 is legit
    C:\Windows\System32\wscsvc.dll => MD5 is legit
    C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\System32\wuaueng.dll => MD5 is legit
    C:\Windows\System32\qmgr.dll => MD5 is legit
    C:\Windows\System32\es.dll => MD5 is legit
    C:\Windows\System32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\System32\ipnathlp.dll => MD5 is legit
    C:\Windows\System32\iphlpsvc.dll => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll => MD5 is legit

    **** End of log ****
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #27

    That looks fine - so at least the critical services are set properly, and apparently functioning properly.

    Please open an Elevated Command Prompt, and run the following commands (just in case)...

    SC QC TrustedInstaller
    SC QUERYEX TrustedInstaller
    DIR C:\Windows\System32\Drivers\etc\hosts

    post the results.

    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


  8. Posts : 22
    Windows 7 home premium 64bit
    Thread Starter
       #28

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Windows\system32>SC QC TrustedInstaller
    [SC] QueryServiceConfig SUCCESS
    SERVICE_NAME: TrustedInstaller
    TYPE : 10 WIN32_OWN_PROCESS
    START_TYPE : 3 DEMAND_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\Windows\servicing\TrustedInstaller.exe
    LOAD_ORDER_GROUP : ProfSvc_Group
    TAG : 0
    DISPLAY_NAME : Windows Modules Installer
    DEPENDENCIES :
    SERVICE_START_NAME : localSystem
    C:\Windows\system32>SC QUERYEX TrustedInstaller
    SERVICE_NAME: TrustedInstaller
    TYPE : 10 WIN32_OWN_PROCESS
    STATE : 1 STOPPED
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 0
    FLAGS :
    C:\Windows\system32>DIR C:\Windows\System32\Drivers\etc\hosts
    Volume in drive C is Packard Bell
    Volume Serial Number is 8298-1DE9
    Directory of C:\Windows\System32\Drivers\etc
    10/06/2009 22:00 824 hosts
    1 File(s) 824 bytes
    0 Dir(s) 359,909,142,528 bytes free
    C:\Windows\system32>
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #29

    That looks normal as well.
    In that case, your best option is probably a total reset of Windows Update....

    https://www.sevenforums.com/tutorials/91738-windows-update-reset.html should do the job.
      My Computer


  10. Posts : 22
    Windows 7 home premium 64bit
    Thread Starter
       #30

    I did "option 3 To Reset and Re-register Windows Update Components AND Reset Update History in One Easy Click ", seemed to do everything ok, it restarted the pc (took a while to load back up). But I still have the notification "windows could not check for updates automatically"
    Any other ideas?
      My Computer


 
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