Important updates not downloading (code 80070B9)

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  1. Posts : 22
    Windows 7 home premium 64bit
       #1

    Important updates not downloading (code 80070B9)


    I have tried downloading 2 important security updates (KB2446710 & KB2478662) and get the following error message Code 80070BC9.

    I have tried rebooting in clean boot mode but still have the same message, can anyone help.

    Thanks
      My Computer


  2. Posts : 22
    Windows 7 home premium 64bit
    Thread Starter
       #2

    same problem occurs with optional update KB2830477
      My Computer


  3. Posts : 22
    Windows 7 home premium 64bit
    Thread Starter
       #3

    Any ideas guys?
      My Computer


  4. Posts : 22
    Windows 7 home premium 64bit
    Thread Starter
       #4

    I now don't get an option of any updates, I just constantly get the message "restart your computer to install important updates"
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    Please follow the Windows Update Posting Instructions and post the requested data
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  6. Posts : 22
    Windows 7 home premium 64bit
    Thread Starter
       #6

    Many thanks, I will follow the instructions and post on Thursday
      My Computer


  7. Posts : 22
    Windows 7 home premium 64bit
    Thread Starter
       #7

    I have followed the steps, surt installed, sfc scan complete with no problems, I clicked windows update and it just tells me to restart the pc. Please find cbs.zip attached
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  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    Here's the problem as shown in the CBS.log
    Code:
    2014-04-03 12:22:39, Info                  CSI    00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x155f8a0
    2014-04-03 12:22:39, Info                  CSI    00000005 Creating NT transaction (seq 1), objectname [6]"(null)"
    2014-04-03 12:22:39, Info                  CSI    00000006 Created NT transaction (seq 1) result 0x00000000, handle @0x1f8
    2014-04-03 12:22:39, Error                 CSI    00000007 (F) STATUS_RM_NOT_ACTIVE #155# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = (AllowAccessDenied), key = {provider=NULL, handle=0}, da = (KEY_SET_VALUE|KEY_WOW64_64KEY), oa = @0x155eb80->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[28]"\Registry\Machine\COMPONENTS"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 22407968 (0x0155eb20))[gle=0xd0190005]
    2014-04-03 12:22:39, Error                 CSI    00000008@2014/4/3:11:22:39.079 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_RM_NOT_ACTIVE originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
    [gle=0x80004005]
    2014-04-03 12:22:39, Info                  CBS    Succesfully flushed NtfsLog.etl
    2014-04-03 12:22:39, Info                  CBS    Succesfully added NtfsLog.etl to WER Report
    2014-04-03 12:22:39, Error                 CSI    00000009 (F) STATUS_RM_NOT_ACTIVE #154# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_SET_VALUE|KEY_WOW64_64KEY), oa = @0x155eb80->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[28]"\Registry\Machine\COMPONENTS"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 22408440 (0x0155ecf8))[gle=0xd0190005]
    2014-04-03 12:22:39, Error                 CSI    0000000a@2014/4/3:11:22:39.849 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_RM_NOT_ACTIVE originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
    [gle=0x80004005]
    2014-04-03 12:22:39, Info                  CBS    Succesfully flushed NtfsLog.etl
    2014-04-03 12:22:39, Info                  CBS    Succesfully added NtfsLog.etl to WER Report
    2014-04-03 12:22:40, Error                 CSI    0000000b (F) STATUS_RM_NOT_ACTIVE #153# from Windows::Rtl::SystemImplementation::CSystemIsolationLayer_IRtlSystemIsolationLayerTearoff::OpenRegistryKey(flags = (OpenForBackupIntent), da = (KEY_SET_VALUE), kn = [ml:58{29},l:56{28}]"\Registry\Machine\COMPONENTS", key = NULL, disp = (null))[gle=0xd0190005]
    2014-04-03 12:22:40, Info                  CSI    0000000c Warning: Failed to delete pending transaction content. Error code: STATUS_RM_NOT_ACTIVE
    I need to do some research and see what I can find.
    back later (maybe tomorrow)
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9
      My Computer


  10. Posts : 22
    Windows 7 home premium 64bit
    Thread Starter
       #10

    The first thing I noticed on the link is "This article applies to a different version of Windows than the one you are using. Content in this article may not be relevant to you."?

    I have never used registry so am a little out of my depth.

    I have opened "regedit" as admin. navigated to "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrustedInstaller\Start"

    when double clicking this to edit I don't see a manual/auto option. only the details below

    Edit DWORD (32-bit) value
    value name - start
    value data - 3
    base - headecimal

    What should I change?
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