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Windows 7: Important updates not downloading (code 80070B9)

31 Mar 2014   #1
Joeturbo

Windows 7 home premium 64bit
 
 
Important updates not downloading (code 80070B9)

I have tried downloading 2 important security updates (KB2446710 & KB2478662) and get the following error message Code 80070BC9.

I have tried rebooting in clean boot mode but still have the same message, can anyone help.

Thanks


My System SpecsSystem Spec
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31 Mar 2014   #2
Joeturbo

Windows 7 home premium 64bit
 
 

same problem occurs with optional update KB2830477
My System SpecsSystem Spec
01 Apr 2014   #3
Joeturbo

Windows 7 home premium 64bit
 
 

Any ideas guys?
My System SpecsSystem Spec
.

01 Apr 2014   #4
Joeturbo

Windows 7 home premium 64bit
 
 

I now don't get an option of any updates, I just constantly get the message "restart your computer to install important updates"
My System SpecsSystem Spec
01 Apr 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
01 Apr 2014   #6
Joeturbo

Windows 7 home premium 64bit
 
 

Many thanks, I will follow the instructions and post on Thursday
My System SpecsSystem Spec
03 Apr 2014   #7
Joeturbo

Windows 7 home premium 64bit
 
 

I have followed the steps, surt installed, sfc scan complete with no problems, I clicked windows update and it just tells me to restart the pc. Please find cbs.zip attached
My System SpecsSystem Spec
03 Apr 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the problem as shown in the CBS.log
Code:
2014-04-03 12:22:39, Info                  CSI    00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x155f8a0
2014-04-03 12:22:39, Info                  CSI    00000005 Creating NT transaction (seq 1), objectname [6]"(null)"
2014-04-03 12:22:39, Info                  CSI    00000006 Created NT transaction (seq 1) result 0x00000000, handle @0x1f8
2014-04-03 12:22:39, Error                 CSI    00000007 (F) STATUS_RM_NOT_ACTIVE #155# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = (AllowAccessDenied), key = {provider=NULL, handle=0}, da = (KEY_SET_VALUE|KEY_WOW64_64KEY), oa = @0x155eb80->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[28]"\Registry\Machine\COMPONENTS"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 22407968 (0x0155eb20))[gle=0xd0190005]
2014-04-03 12:22:39, Error                 CSI    00000008@2014/4/3:11:22:39.079 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_RM_NOT_ACTIVE originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
[gle=0x80004005]
2014-04-03 12:22:39, Info                  CBS    Succesfully flushed NtfsLog.etl
2014-04-03 12:22:39, Info                  CBS    Succesfully added NtfsLog.etl to WER Report
2014-04-03 12:22:39, Error                 CSI    00000009 (F) STATUS_RM_NOT_ACTIVE #154# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_SET_VALUE|KEY_WOW64_64KEY), oa = @0x155eb80->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[28]"\Registry\Machine\COMPONENTS"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 22408440 (0x0155ecf8))[gle=0xd0190005]
2014-04-03 12:22:39, Error                 CSI    0000000a@2014/4/3:11:22:39.849 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_RM_NOT_ACTIVE originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
[gle=0x80004005]
2014-04-03 12:22:39, Info                  CBS    Succesfully flushed NtfsLog.etl
2014-04-03 12:22:39, Info                  CBS    Succesfully added NtfsLog.etl to WER Report
2014-04-03 12:22:40, Error                 CSI    0000000b (F) STATUS_RM_NOT_ACTIVE #153# from Windows::Rtl::SystemImplementation::CSystemIsolationLayer_IRtlSystemIsolationLayerTearoff::OpenRegistryKey(flags = (OpenForBackupIntent), da = (KEY_SET_VALUE), kn = [ml:58{29},l:56{28}]"\Registry\Machine\COMPONENTS", key = NULL, disp = (null))[gle=0xd0190005]
2014-04-03 12:22:40, Info                  CSI    0000000c Warning: Failed to delete pending transaction content. Error code: STATUS_RM_NOT_ACTIVE
I need to do some research and see what I can find.
back later (maybe tomorrow)
My System SpecsSystem Spec
03 Apr 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

My System SpecsSystem Spec
04 Apr 2014   #10
Joeturbo

Windows 7 home premium 64bit
 
 

The first thing I noticed on the link is "This article applies to a different version of Windows than the one you are using. Content in this article may not be relevant to you."?

I have never used registry so am a little out of my depth.

I have opened "regedit" as admin. navigated to "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrustedInstaller\Start"

when double clicking this to edit I don't see a manual/auto option. only the details below

Edit DWORD (32-bit) value
value name - start
value data - 3
base - headecimal

What should I change?
My System SpecsSystem Spec
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