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Windows 7: Windows 7 Build 7601 This Copy of Windows is not genuine

01 Apr 2014   #1
TheAnswer1313

Windows 7 Professional Build 7601
 
 
Windows 7 Build 7601 This Copy of Windows is not genuine

I have had this computer for quite some time and everything was fine but now I'm getting this message. It's a work laptop and the IT Guys have already tried to enter in the product key but it's not working. Any help on this matter would be greatly appreciated. Here is my log:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {51420C74-D03B-45E8-8940-A0F5E136C95B}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: T:20140331225001407-
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{51420C74-D03B-45E8-8940-A0F5E136C95B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-254841585-3115047389-1265445285</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E5520</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="6"/><Date>20110710000000.000000+000</Date></BIOS><HWID>85B43607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>2CCF7A2EC915586</Val><Hash>bxrhgdUHHFCm+Rq/3EfV9n1TWeY=</Hash><Pid>89409-707-1027164-65996</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 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

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700524-02-1033-7601.0000-0912014
Installation ID: 010531815093124382931356760406724905323190824702860134
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 733WD
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 5
Trusted time: 4/1/2014 12:40:42 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A8
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:1:2014 11:13
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEAAQABAAEAAgACAAAAAwABAAEA6GF+LDghylsy0+SxBjBOYkrFvqQ88ZB6DPAucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          CBX3   
  FACP            DELL          CBX3   
  HPET            A M I          PCHHPET
  BOOT            DELL          CBX3    
  MCFG            DELL          SNDYBRDG
  TCPA                    
  SSDT            DELLTP        TPM
  SSDT            DELLTP        TPM
  SSDT            DELLTP        TPM
  SLIC            DELL          CBX3



My System SpecsSystem Spec
.
01 Apr 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have a Trusted Store Tamper - often caused by malware or (paradoxically) over-protective security software.


Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds
My System SpecsSystem Spec
01 Apr 2014   #3
TheAnswer1313

Windows 7 Professional Build 7601
 
 

Thanks. I've actually been running Malwarebytes for the past hour. I will delete everything it finds once it's done
My System SpecsSystem Spec
.

01 Apr 2014   #4
TheAnswer1313

Windows 7 Professional Build 7601
 
 

It might have to do with over-protective security software.

Yesterday everyone in my office noticed that a program was downloaded onto our computers. It was called Microsoft System Center End Point Protection.

I noticed it and deleted it. Then it re-installed by itself onto my computer. I tried deleting it again and that's when I got the error message about Windows not being genuine.
My System SpecsSystem Spec
01 Apr 2014   #5
TheAnswer1313

Windows 7 Professional Build 7601
 
 

I ran MalwareBytes and it came up with nothing
My System SpecsSystem Spec
01 Apr 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

MSCEPP is something installed by your Admins - you should contact them for assistance.
It's not something that of itself would cause this problem, but may do if there are conflicting residuals from a previous AV installed.
They will know much better than me what these might be.

Having said that - what other Anti-Virus programs have EVER been installed on this machine?
My System SpecsSystem Spec
01 Apr 2014   #7
TheAnswer1313

Windows 7 Professional Build 7601
 
 

I ended up fixing the problem.

Symantec was the main one.
My System SpecsSystem Spec
02 Apr 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Why does the fact that Symantec was involved not surprise me in the least?

Glad you're sorted!
My System SpecsSystem Spec
02 Apr 2014   #9
Joan Archer

Windows 7 Ultimate SP1 32 bit/Windows 10 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Why does the fact that Symantec was involved not surprise me in the least?

Glad you're sorted!
See that name and run for the hills.
My System SpecsSystem Spec
02 Apr 2014   #10
TheAnswer1313

Windows 7 Professional Build 7601
 
 

Haha so Symantec no good?

It's my work computer so I didn't have much choice but just outta curiosity what do you guys suggest as far as anti virus programs go?
My System SpecsSystem Spec
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