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Windows 7: Windows update error - 8E5E03FB & 80070490

01 Apr 2014   #1
svaidy

Windows 7 Ultimate x64
 
 
Windows update error - 8E5E03FB & 80070490

I am using a Windows 7 ultimate 64 Bit OS. I am unable to update using windows update. Attached the screenshot of the error. I also tried manually downloading the KBs from microsoft and installing it, but it failed as well. Also attached the screenshot of the SFC scan outcome.


My System SpecsSystem Spec
.
02 Apr 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Your SFC scan shows the following errors...
Code:
 Line 12577: 2014-04-02 09:45:46, Info                  CSI    0000033a [SR] Repairing 5 components
 Line 12578: 2014-04-02 09:45:46, Info                  CSI    0000033b [SR] Beginning Verify and Repair transaction
 Line 12581: 2014-04-02 09:45:46, Info                  CSI    0000033d [SR] Cannot repair member file [l:22{11}]"kartika.ttf" of Microsoft-Windows-Font-TrueType-Kartika, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 12584: 2014-04-02 09:45:46, Info                  CSI    0000033f [SR] Cannot repair member file [l:24{12}]"kartikab.ttf" of Microsoft-Windows-Font-TrueType-Kartika, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 12587: 2014-04-02 09:45:46, Info                  CSI    00000341 [SR] Cannot repair member file [l:22{11}]"kalinga.ttf" of Microsoft-Windows-Font-TrueType-Kalinga, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 12590: 2014-04-02 09:45:46, Info                  CSI    00000343 [SR] Cannot repair member file [l:24{12}]"kalingab.ttf" of Microsoft-Windows-Font-TrueType-Kalinga, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 12593: 2014-04-02 09:45:46, Info                  CSI    00000345 [SR] Cannot repair member file [l:16{8}]"kaiu.ttf" of Microsoft-Windows-Font-TrueType-DFKaiSB, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 12596: 2014-04-02 09:45:47, Info                  CSI    00000347 [SR] Cannot repair member file [l:20{10}]"kokila.ttf" of Microsoft-Windows-Font-TrueType-Kokila, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 12599: 2014-04-02 09:45:47, Info                  CSI    00000349 [SR] Cannot repair member file [l:22{11}]"kokilab.ttf" of Microsoft-Windows-Font-TrueType-Kokila, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 12602: 2014-04-02 09:45:47, Info                  CSI    0000034b [SR] Cannot repair member file [l:22{11}]"KhmerUI.ttf" of Microsoft-Windows-Font-TrueType-KhmerUI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 12605: 2014-04-02 09:45:47, Info                  CSI    0000034d [SR] Cannot repair member file [l:24{12}]"KhmerUIb.ttf" of Microsoft-Windows-Font-TrueType-KhmerUI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
I can try and fix those tonight - but more worrying are these errors from your CheckSUR report...
Code:
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MI044F~1.MUM  Expected file name Microsoft-Windows-Shell-MultiplayerInboxGames-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MI044F~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MI05EA~1.MUM  Expected file name Microsoft-Windows-Telnet-Client-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MI05EA~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MI08F3~1.MUM  Expected file name Microsoft-Windows-SearchEngine-Client-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MI08F3~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MI1BEF~1.MUM  Expected file name Microsoft-Windows-Shell-PremiumInboxGames-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MI1BEF~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MI2F81~1.MUM  Expected file name Microsoft-Windows-RDC-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MI2F81~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MI438B~1.MUM  Expected file name Microsoft-Windows-SimpleTCP-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MI438B~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MI4FDD~1.MUM  Expected file name Microsoft-Windows-RecDisc-SDP-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MI4FDD~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MI5D8F~1.MUM  Expected file name Microsoft-Windows-RasRip-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MI5D8F~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MI638F~1.MUM  Expected file name Microsoft-Windows-StickyNotes-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MI638F~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MI9FEC~1.MUM  Expected file name Microsoft-Windows-SnippingTool-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MI9FEC~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MIA0E0~1.MUM  Expected file name Microsoft-Windows-Shell-HomeGroup-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MIA0E0~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MIB43F~1.MUM  Expected file name Microsoft-Windows-RemoteAssistance-Package-Client~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MIB43F~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MICCC9~1.MUM  Expected file name Microsoft-Windows-SNMP-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MICCC9~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MICF80~1.MUM  Expected file name Microsoft-Windows-SUA-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MICF80~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MID677~1.MUM  Expected file name Microsoft-Windows-TabletPC-OC-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MID677~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MID8A2~1.MUM  Expected file name Microsoft-Windows-SecureStartup-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MID8A2~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MIEA86~1.MUM  Expected file name Microsoft-Windows-Shell-InboxGames-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MIEA86~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MIEAFB~1.MUM  Expected file name Microsoft-Windows-TerminalServices-MiscRedirection-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MIEAFB~1.cat  
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\MIEE5B~1.MUM  Expected file name Microsoft-Windows-Printing-PremiumTools-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum does not match the actual file name
(f) CBS Catalog Missing 0x00000002 servicing\Packages\MIEE5B~1.cat

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
03 Apr 2014   #3
svaidy

Windows 7 Ultimate x64
 
 

Hi NoelDP, Thanks for the response. As requested, I have uploaded the 'Components' file in dropbox and below is the link for the same.

https://www.dropbox.com/s/0rnw1jmpeo...COMPONENTS.zip
My System SpecsSystem Spec
.

03 Apr 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's something amiss there - the compression ratio is not right.
I'll have to check it the hard way and get back to you.
My System SpecsSystem Spec
03 Apr 2014   #5
svaidy

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
There's something amiss there - the compression ratio is not right.
I'll have to check it the hard way and get back to you.
Sure NoelDP, Thanks for the help.
My System SpecsSystem Spec
05 Apr 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've had a look though the file in regedit, and I can't see anything actually wrong - which doesn't mean there it's all OK, simply that I coundn't see it.
The file is rather small for a Win7 x64, and it's not compressing as much as normal.

Let's carry on anyhow -

I think we'd best run a CHKDSK, since the error type here is such that it indicates a problem with the File Tables in NTFS.


Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run CheckSUR again, and we'll see if that's made any difference.
My System SpecsSystem Spec
07 Apr 2014   #7
svaidy

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
I've had a look though the file in regedit, and I can't see anything actually wrong - which doesn't mean there it's all OK, simply that I coundn't see it.
The file is rather small for a Win7 x64, and it's not compressing as much as normal.

Let's carry on anyhow -

I think we'd best run a CHKDSK, since the error type here is such that it indicates a problem with the File Tables in NTFS.


Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run CheckSUR again, and we'll see if that's made any difference.
Below link has the latest CBS files.

https://www.dropbox.com/home/Windows%20Components
My System SpecsSystem Spec
07 Apr 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That link is only valid on your computer - you need tofirst make usre that the file is in the Public folder, then right-click on the uploaded file and select 'Copy public link'.
paste the new link into your reply.
My System SpecsSystem Spec
08 Apr 2014   #9
svaidy

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by NoelDP View Post
That link is only valid on your computer - you need tofirst make usre that the file is in the Public folder, then right-click on the uploaded file and select 'Copy public link'.
paste the new link into your reply.
Sorry Noeldp... Below is the link

https://www.dropbox.com/s/pdyg97fyt1...BS04072014.zip
My System SpecsSystem Spec
08 Apr 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

This is a first attempt at a clearance - depending on permissions for the affected files, it may or may not work.

I've uploaded a file - svdaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder svdaa in the same place.

inside the folder there should be a single file svdaa.bat
right-click on it and select Run As Administrator

A Command Prompt windows should flash up and rapidly disappear - if not, please copy the content to your reply.

If it does run through OK, run another CheckSUR, and post the resulting CheckSUR.log file.
My System SpecsSystem Spec
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 Windows update error - 8E5E03FB & 80070490




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