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Windows 7: Windows cannot update

01 May 2014   #111
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You can't do a repair install while the system is showing as non-genuine


Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.





My System SpecsSystem Spec
.
01 May 2014   #112
Rookie27

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
You can't do a repair install while the system is showing as non-genuine


Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Should I try the phone activation first?
My System SpecsSystem Spec
01 May 2014   #113
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

No - it will probably fail anyhow.
My System SpecsSystem Spec
.

01 May 2014   #114
Rookie27

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
No - it will probably fail anyhow.
Wait, is it possible that I did a typo? Would Windows installation still accept that? Should I try re-entering the key?

I'm freaking out man...
My System SpecsSystem Spec
01 May 2014   #115
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Just post the report - then we'll (hopefully) see what the problem is
My System SpecsSystem Spec
06 May 2014   #116
Rookie27

Windows 7 Home Premium 64 bit
 
 

Hey.. sorry, was away for a while.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QWJVB-P6BCQ-QFB3J
Windows Product Key Hash: oZQZ2Ka7o01czk4jSam+5/pF988=
Windows Product ID: 00359-OEM-9739867-54951
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {685F183E-5DEC-4D1F-B383-5FE3851F3AC8}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\user\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{685F183E-5DEC-4D1F-B383-5FE3851F3AC8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QFB3J</PKey><PID>00359-OEM-9739867-54951</PID><PIDType>8</PIDType><SID>S-1-5-21-2034400076-3083855725-1343281810</SID><SYSTEM><Manufacturer>Dell Inc.         </Manufacturer><Model>Dell System Inspiron N4110</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.         </Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="6"/><Date>20110325000000.000000+000</Date></BIOS><HWID>AA653707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 6a7d5d8a-92af-4e6a-af4b-8fddaec800e5
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00194-398-654951-02-17417-7601.0000-1192014
Installation ID: 003200784524004486429751676016189480399586830996926272
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: QFB3J
License Status: Initial grace period
Time remaining: 31680 minute(s) (22 day(s))
Remaining Windows rearm count: 4
Trusted time: 07-May-14 4:36:49 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:29:2014 22:18
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAIAAQABAAIAAAABAAAABAABAAEA6GEgbK3v8iYOVYqq8O8oV2K9pgN6AtpiTh8ucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		QA09   
  FACP			DELL  		QA09   
  HPET			DELL  		QA09   
  BOOT					
  MCFG			DELL  		QA09   
  SLIC			DELL  		QA09   
  SSDT			DELL  		PtidDevc
  ASF!			DELL  		QA09   
  SSDT			DELL  		PtidDevc
  SSDT			DELL  		PtidDevc
  UEFI			DELL  		QA09   
  UEFI			DELL  		QA09   
  SSDT			DELL  		PtidDevc
  SSDT			DELL  		PtidDevc
  UEFI			DELL  		QA09
My System SpecsSystem Spec
07 May 2014   #117
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There are no obvious problems with the report - apart from the fact that it's not activated.

The Key in use appears to be the one from the COA sticker on your machine - please check it against that and see.
If it's the correct one, then attempt activation, as the machine is still within its grace period.
If it fails, at what point are you told that the Key in invalid? - after an automated attempt to self-activate, or during a manual attempt?
It may simply be that you need to use telephone activation, or you may need to re-enter the key.
This procedure will often clean up minor corruption involving the Key...

Please first try recreating Licensing Store.

Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each

net stop sppsvc
(wait until the service has stopped before entering the following lines)

CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
net start sppsvc
slui.exe

After a couple of seconds the Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case

Reboot and Post back with a new MGADiag report.

(Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)
My System SpecsSystem Spec
08 May 2014   #118
Rookie27

Windows 7 Home Premium 64 bit
 
 

Had to do the phone activation. Re-entering the key didn't work. So, can I do a repair install now?
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QWJVB-P6BCQ-QFB3J
Windows Product Key Hash: oZQZ2Ka7o01czk4jSam+5/pF988=
Windows Product ID: 00359-OEM-9739867-54951
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {685F183E-5DEC-4D1F-B383-5FE3851F3AC8}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\user\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{685F183E-5DEC-4D1F-B383-5FE3851F3AC8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QFB3J</PKey><PID>00359-OEM-9739867-54951</PID><PIDType>8</PIDType><SID>S-1-5-21-2034400076-3083855725-1343281810</SID><SYSTEM><Manufacturer>Dell Inc.         </Manufacturer><Model>Dell System Inspiron N4110</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.         </Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="6"/><Date>20110325000000.000000+000</Date></BIOS><HWID>AA653707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 6a7d5d8a-92af-4e6a-af4b-8fddaec800e5
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00194-398-654951-02-17417-7601.0000-1282014
Installation ID: 003200784524004486429751676016189480399586830996926272
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: QFB3J
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 08-May-14 5:13:30 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:29:2014 22:18
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAAABAAAABAABAAEA6GEgbPImDlWKqvDvKFdivaYDegLaYk4fLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		QA09   
  FACP			DELL  		QA09   
  HPET			DELL  		QA09   
  BOOT					
  MCFG			DELL  		QA09   
  SLIC			DELL  		QA09   
  SSDT			DELL  		PtidDevc
  ASF!			DELL  		QA09   
  SSDT			DELL  		PtidDevc
  SSDT			DELL  		PtidDevc
  UEFI			DELL  		QA09   
  UEFI			DELL  		QA09   
  SSDT			DELL  		PtidDevc
  SSDT			DELL  		PtidDevc
  UEFI			DELL  		QA09
My System SpecsSystem Spec
08 May 2014   #119
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I don't se any good reason why not - the report now looks fine.
My System SpecsSystem Spec
08 May 2014   #120
Rookie27

Windows 7 Home Premium 64 bit
 
 

Will keep you updated.
My System SpecsSystem Spec
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 Windows cannot update




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