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Windows 7: Windows cannot update

19 Apr 2014   #41
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's the detail of your installer error...
Code:
2014-04-19 04:04:46:185 8868 22a8 Handler MSP Error List:
2014-04-19 04:04:46:185 8868 22a8 Handler   No messages in the MSP error list.
2014-04-19 04:04:46:185 8868 22a8 Handler   : MSI transaction completed. MSI: 0x80070643, Handler: 0x8024200b, Source: No, Reboot: 0
2014-04-19 04:04:46:185 8868 22a8 Handler   : WARNING: First failure for update {D195D9AE-C01E-4109-9F96-FD72BE6F076D}, transaction error = 0x8024200b, MSI result = 0x80070643, MSI action = CA_BeginHelpTransaction.3643236F_FC70_11D3_A536_0090278A1BB8
2014-04-19 04:04:46:185 8868 22a8 Handler   : WARNING: First failure for update {5533E55A-B707-4EC5-A85C-7ECADCF9DE9B}, transaction error = 0x8024200b, MSI result = 0x80070643, MSI action = CA_BeginHelpTransaction.3643236F_FC70_11D3_A536_0090278A1BB8
2014-04-19 04:04:46:186 1064 d08 AU >>##  RESUMED  ## AU: Installing update [UpdateId = {D229593C-1E79-473C-AB23-2E3C7F73F3F8}]
2014-04-19 04:04:46:186 1064 d08 AU   # WARNING: Install failed, error = 0x80070643 / 0x80070643
- not particularly informative!

However, I think that this may have a simple solution - the MSOCache file.

Let's check a few details first.

Please open an Elevated Command Prompt, and run the following commands.
(they could take a while, at least for the first one to complete!)

DIR C:\MSOC* /S /AH
ICACLS C:\MSOCache

post the results

Also - try installing the oldest update that is NOT related to Office. Does that work OK? If so, install all other Windows (not Office) updates, while I work out what to do next


My System SpecsSystem Spec
.
19 Apr 2014   #42
Rookie27

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Here's the detail of your installer error...
Code:
2014-04-19 04:04:46:185 8868 22a8 Handler MSP Error List:
2014-04-19 04:04:46:185 8868 22a8 Handler   No messages in the MSP error list.
2014-04-19 04:04:46:185 8868 22a8 Handler   : MSI transaction completed. MSI: 0x80070643, Handler: 0x8024200b, Source: No, Reboot: 0
2014-04-19 04:04:46:185 8868 22a8 Handler   : WARNING: First failure for update {D195D9AE-C01E-4109-9F96-FD72BE6F076D}, transaction error = 0x8024200b, MSI result = 0x80070643, MSI action = CA_BeginHelpTransaction.3643236F_FC70_11D3_A536_0090278A1BB8
2014-04-19 04:04:46:185 8868 22a8 Handler   : WARNING: First failure for update {5533E55A-B707-4EC5-A85C-7ECADCF9DE9B}, transaction error = 0x8024200b, MSI result = 0x80070643, MSI action = CA_BeginHelpTransaction.3643236F_FC70_11D3_A536_0090278A1BB8
2014-04-19 04:04:46:186 1064 d08 AU >>##  RESUMED  ## AU: Installing update [UpdateId = {D229593C-1E79-473C-AB23-2E3C7F73F3F8}]
2014-04-19 04:04:46:186 1064 d08 AU   # WARNING: Install failed, error = 0x80070643 / 0x80070643
- not particularly informative!

However, I think that this may have a simple solution - the MSOCache file.

Let's check a few details first.

Please open an Elevated Command Prompt, and run the following commands.
(they could take a while, at least for the first one to complete!)

DIR C:\MSOC* /S /AH
ICACLS C:\MSOCache

post the results

Also - try installing the oldest update that is NOT related to Office. Does that work OK? If so, install all other Windows (not Office) updates, while I work out what to do next
Trying the update now.

EDIT: Update for Windows 7 KB2750841 published 13-Nov-12 - Failed, Code 8E5E03FA.
My System SpecsSystem Spec
19 Apr 2014   #43
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

This seems to be related to corruption in the store...


Please run the following commands in an Elevated Command Prompt

NET STOP CRYPTSVC
REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
NET START CRYPTSVC


once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report and post the results.

Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.
My System SpecsSystem Spec
.

19 Apr 2014   #44
Rookie27

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
This seems to be related to corruption in the store...


Please run the following commands in an Elevated Command Prompt

NET STOP CRYPTSVC
REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
NET START CRYPTSVC


once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report and post the results.

Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.
For the command, REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD, it says "The system cannot find the file specified."
My System SpecsSystem Spec
20 Apr 2014   #45
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ahah! - so the file isn't being properly built at all...
There are a number of possible reasons for that.


Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.
My System SpecsSystem Spec
20 Apr 2014   #46
Rookie27

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Ahah! - so the file isn't being properly built at all...
There are a number of possible reasons for that.


Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.
Here you go.
My System SpecsSystem Spec
20 Apr 2014   #47
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

From your logs, it seems that you have some major disk problems...

The system failed to flush data to the transaction log. Corruption may occur.
An error was detected on device \Device\Harddisk2\DR3 during a paging operation.
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.


Please run a full CHKDSK /R , and then post the new Application event log.

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot)
My System SpecsSystem Spec
20 Apr 2014   #48
Rookie27

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
From your logs, it seems that you have some major disk problems...

The system failed to flush data to the transaction log. Corruption may occur.
An error was detected on device \Device\Harddisk2\DR3 during a paging operation.
An error was detected on device \Device\Harddisk1\DR2 during a paging operation.


Please run a full CHKDSK /R , and then post the new Application event log.

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot)
Does that mean there's a problem with my hard disk?
My System SpecsSystem Spec
20 Apr 2014   #49
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The CHKDSK cured a large number of (relatively minor) errors - but found nothing seriously wrong with your disk.

The events after the reboot appear to be substantially free of errors such as those above - which makes reading the log somewhat easier
There are however a fair number of problems!

Many relate to an ATI graphics driver. I would suggest uninstalling it, running the ATI cleanup tool (if there is one for your card), and then installing the latest appropriate driver for your card.
How-To Uninstall AMD Catalyst Drivers From A Windows Based System

There are also three LoadPerf errors on each boot
Open an Elevated Command Prompt, and run the following command

lodctr /r

once complete , reboot

You also have problems with what looks to me like Office Click-to-run software - possibly residuals after uninstalling the software? Let me know if it's still installed or not, and we'll see where we go from there.

post back with new Application and System logs, and we can check that what we've done has had the desired effect, and start work on the System logs
My System SpecsSystem Spec
20 Apr 2014   #50
Rookie27

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
The CHKDSK cured a large number of (relatively minor) errors - but found nothing seriously wrong with your disk.

The events after the reboot appear to be substantially free of errors such as those above - which makes reading the log somewhat easier
There are however a fair number of problems!

Many relate to an ATI graphics driver. I would suggest uninstalling it, running the ATI cleanup tool (if there is one for your card), and then installing the latest appropriate driver for your card.
How-To Uninstall AMD Catalyst Drivers From A Windows Based System

There are also three LoadPerf errors on each boot
Open an Elevated Command Prompt, and run the following command

lodctr /r

once complete , reboot

You also have problems with what looks to me like Office Click-to-run software - possibly residuals after uninstalling the software? Let me know if it's still installed or not, and we'll see where we go from there.

post back with new Application and System logs, and we can check that what we've done has had the desired effect, and start work on the System logs
Office Click-to-run? Office 2010 was installed on my computer. The trial ran out so I uninstalled it. I guess it's probably that?

Uninstalling the ATI driver now...
My System SpecsSystem Spec
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