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Windows 7: Suddenly, Windows claims that it is not genuine.

12 Apr 2014   #1
mmcdonald1986

Windows 7 Professional
 
 
Suddenly, Windows claims that it is not genuine.

I have a little Toshiba netbook. We have used it around the house for years now as a secondary computer. I have been literally using it for years with no problems. Yesterday it ran a Windows Update and restarted the computer. Now the desktop is black with the message

Windows 7
Build7601
This copy of Windows is not genuine.

I have the product key. So I figured, what the hell, I'll try and activate. I clicked to activate and I entered my product key. It tried to activate but said "something went wrong." Furthermore, there is NO OPTION in my activation options for the over-the-phone activation. And when I click "contact Microsoft for help", I get an error from windows help that it is unable to download from the website (whatever that means).

Anyway, here's my information from the MGADIAG report.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-3Y3J6-K8M2F-J2HJQ
Windows Product Key Hash: X4S+naDQfOXFxXXiUsQTBuGIF4E=
Windows Product ID: 00342-OEM-8992752-30015
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.011
ID: {9DADD439-869A-4698-9E77-84B0820893E7}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Starter
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9DADD439-869A-4698-9E77-84B0820893E7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J2HJQ</PKey><PID>00342-OEM-8992752-30015</PID><PIDType>2</PIDType><SID>S-1-5-21-3411394265-925953398-1747588882</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>TOSHIBA NB305</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.10</Version><SMBIOSVersion major="2" minor="5"/><Date>20091120000000.000000+000</Date></BIOS><HWID>60030900018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>3456A00BFFB1F71</Val><Hash>18lpZNGiUaBesttegE1UM19UKSo=</Hash><Pid>81605-952-6650013-65236</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Starter edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00342-00178-927-530015-02-1033-7601.0000-1022014
Installation ID: 017761624401018095426150688746817095087360883054804090
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: J2HJQ
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 3
Trusted time: 4/12/2014 6:35:34 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAAAAgABAAIAAAABAAAAAQABAAEAnJ98KxjdIOiICwz/6OuS2yYAchk=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            TOSCPL        TOSCPL00
  FACP            TOSCPL        TOSCPL00
  HPET            DELL          M09     
  BOOT            TOSCPL        TOSCPL00
  MCFG            INTEL         CRESTLNE
  TCPA            Phoeni        x      
  SLIC            TOSCPL        TOSCPL00
  SSDT            PmRef        Cpu0Tst
  SSDT            PmRef        Cpu0Tst
  SSDT            PmRef        Cpu0Tst



My System SpecsSystem Spec
.
12 Apr 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            TOSCPL        TOSCPL00
  FACP            TOSCPL        TOSCPL00
  HPET            DELL          M09     
  BOOT            TOSCPL        TOSCPL00
  MCFG            INTEL         CRESTLNE
  TCPA            Phoeni        x      
  SLIC            TOSCPL      TOSCPL00
  SSDT            PmRef        Cpu0Tst
  SSDT            PmRef        Cpu0Tst
  SSDT            PmRef        Cpu0Tst
From where did you purchase that netbook? Please supply full details of it by using this tool to gather the information:

Speccy - Download
My System SpecsSystem Spec
12 Apr 2014   #3
mmcdonald1986

Windows 7 Professional
 
 

I bought it brand new at a Best Buy in central PA back in 2009. I'm not on the netbook right now, but once I get on it, I'll download and run that tool you linked.
My System SpecsSystem Spec
.

12 Apr 2014   #4
mmcdonald1986

Windows 7 Professional
 
 

I've copied and pasted the summary from the Speccy tool for you.

Operating System
Windows 7 Starter 32-bit SP1
CPU
Intel Atom N450 @ 1.66GHz 62 C
Pineview-N 45nm Technology
RAM
1.00GB Single-Channel DDR3 (5-5-5-15)
Motherboard
TOSHIBA NPVAA (U2E1)
Graphics
Generic PnP Monitor (1024x600@60Hz)
Intel Graphics Media Accelerator 3150 (Toshiba)
Intel Graphics Media Accelerator 3150 (Toshiba)
Storage
232GB FUJITSU MJA2250BH G2 ATA Device (SATA) 37 C
Optical Drives
No optical disk drives detected
Audio
Realtek High Definition Audio
My System SpecsSystem Spec
12 Apr 2014   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Its a bit odd that it references DELL in the SLIC details. I'll ask NoelDP to have a look at this for you as I've not seen one like this before.
My System SpecsSystem Spec
12 Apr 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I must admit, I've never seen similar before, either!

Having said that, I can see no reason to call this anything other than genuine.

The problem appears to be that the system has been reinstalled using media other than the manufacturer's Recovery media - the solution is simple, assuming that the COA sticker is intact.


You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment), using the Change Product Key link at the bottom of the System properties page.


You may need to activate by phone.
My System SpecsSystem Spec
Reply

 Suddenly, Windows claims that it is not genuine.




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