New
#1
Suddenly, Windows claims that it is not genuine.
I have a little Toshiba netbook. We have used it around the house for years now as a secondary computer. I have been literally using it for years with no problems. Yesterday it ran a Windows Update and restarted the computer. Now the desktop is black with the message
Windows 7
Build7601
This copy of Windows is not genuine.
I have the product key. So I figured, what the hell, I'll try and activate. I clicked to activate and I entered my product key. It tried to activate but said "something went wrong." Furthermore, there is NO OPTION in my activation options for the over-the-phone activation. And when I click "contact Microsoft for help", I get an error from windows help that it is unable to download from the website (whatever that means).
Anyway, here's my information from the MGADIAG report.
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-3Y3J6-K8M2F-J2HJQ Windows Product Key Hash: X4S+naDQfOXFxXXiUsQTBuGIF4E= Windows Product ID: 00342-OEM-8992752-30015 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010300.1.0.011 ID: {9DADD439-869A-4698-9E77-84B0820893E7}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Starter Architecture: 0x00000000 Build lab: 7601.win7sp1_gdr.130828-1532 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Professional 2007 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003] Other data--> Office Details: <GenuineResults><MachineData><UGUID>{9DADD439-869A-4698-9E77-84B0820893E7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J2HJQ</PKey><PID>00342-OEM-8992752-30015</PID><PIDType>2</PIDType><SID>S-1-5-21-3411394265-925953398-1747588882</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>TOSHIBA NB305</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.10</Version><SMBIOSVersion major="2" minor="5"/><Date>20091120000000.000000+000</Date></BIOS><HWID>60030900018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>3456A00BFFB1F71</Val><Hash>18lpZNGiUaBesttegE1UM19UKSo=</Hash><Pid>81605-952-6650013-65236</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Starter edition Description: Windows Operating System - Windows(R) 7, OEM_SLP channel Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00342-00178-927-530015-02-1033-7601.0000-1022014 Installation ID: 017761624401018095426150688746817095087360883054804090 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: J2HJQ License Status: Notification Notification Reason: 0xC004F063. Remaining Windows rearm count: 3 Trusted time: 4/12/2014 6:35:34 AM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: N/A HealthStatus: 0x0000000000000000 Event Time Stamp: N/A ActiveX: Not Registered - 0x80040154 Admin Service: Not Registered - 0x80040154 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: LAAAAAAAAgABAAIAAAABAAAAAQABAAEAnJ98KxjdIOiICwz/6OuS2yYAchk= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC TOSCPL TOSCPL00 FACP TOSCPL TOSCPL00 HPET DELL M09 BOOT TOSCPL TOSCPL00 MCFG INTEL CRESTLNE TCPA Phoeni x SLIC TOSCPL TOSCPL00 SSDT PmRef Cpu0Tst SSDT PmRef Cpu0Tst SSDT PmRef Cpu0Tst