Suddenly, Windows claims that it is not genuine.


  1. Posts : 17
    Windows 7 Professional
       #1

    Suddenly, Windows claims that it is not genuine.


    I have a little Toshiba netbook. We have used it around the house for years now as a secondary computer. I have been literally using it for years with no problems. Yesterday it ran a Windows Update and restarted the computer. Now the desktop is black with the message

    Windows 7
    Build7601
    This copy of Windows is not genuine.

    I have the product key. So I figured, what the hell, I'll try and activate. I clicked to activate and I entered my product key. It tried to activate but said "something went wrong." Furthermore, there is NO OPTION in my activation options for the over-the-phone activation. And when I click "contact Microsoft for help", I get an error from windows help that it is unable to download from the website (whatever that means).

    Anyway, here's my information from the MGADIAG report.

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3Y3J6-K8M2F-J2HJQ
    Windows Product Key Hash: X4S+naDQfOXFxXXiUsQTBuGIF4E=
    Windows Product ID: 00342-OEM-8992752-30015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.011
    ID: {9DADD439-869A-4698-9E77-84B0820893E7}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Starter
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9DADD439-869A-4698-9E77-84B0820893E7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J2HJQ</PKey><PID>00342-OEM-8992752-30015</PID><PIDType>2</PIDType><SID>S-1-5-21-3411394265-925953398-1747588882</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>TOSHIBA NB305</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.10</Version><SMBIOSVersion major="2" minor="5"/><Date>20091120000000.000000+000</Date></BIOS><HWID>60030900018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>3456A00BFFB1F71</Val><Hash>18lpZNGiUaBesttegE1UM19UKSo=</Hash><Pid>81605-952-6650013-65236</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Starter edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00342-00178-927-530015-02-1033-7601.0000-1022014
    Installation ID: 017761624401018095426150688746817095087360883054804090
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: J2HJQ
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 3
    Trusted time: 4/12/2014 6:35:34 AM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: LAAAAAAAAgABAAIAAAABAAAAAQABAAEAnJ98KxjdIOiICwz/6OuS2yYAchk=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            TOSCPL        TOSCPL00
      FACP            TOSCPL        TOSCPL00
      HPET            DELL          M09     
      BOOT            TOSCPL        TOSCPL00
      MCFG            INTEL         CRESTLNE
      TCPA            Phoeni        x      
      SLIC            TOSCPL        TOSCPL00
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Code:
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            TOSCPL        TOSCPL00
      FACP            TOSCPL        TOSCPL00
      HPET            DELL          M09     
      BOOT            TOSCPL        TOSCPL00
      MCFG            INTEL         CRESTLNE
      TCPA            Phoeni        x      
      SLIC            TOSCPL      TOSCPL00
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
      SSDT            PmRef        Cpu0Tst
    From where did you purchase that netbook? Please supply full details of it by using this tool to gather the information:

    Speccy - Download
      My Computer


  3. Posts : 17
    Windows 7 Professional
    Thread Starter
       #3

    I bought it brand new at a Best Buy in central PA back in 2009. I'm not on the netbook right now, but once I get on it, I'll download and run that tool you linked.
      My Computer


  4. Posts : 17
    Windows 7 Professional
    Thread Starter
       #4

    I've copied and pasted the summary from the Speccy tool for you.

    Operating System
    Windows 7 Starter 32-bit SP1
    CPU
    Intel Atom N450 @ 1.66GHz 62 °C
    Pineview-N 45nm Technology
    RAM
    1.00GB Single-Channel DDR3 (5-5-5-15)
    Motherboard
    TOSHIBA NPVAA (U2E1)
    Graphics
    Generic PnP Monitor (1024x600@60Hz)
    Intel Graphics Media Accelerator 3150 (Toshiba)
    Intel Graphics Media Accelerator 3150 (Toshiba)
    Storage
    232GB FUJITSU MJA2250BH G2 ATA Device (SATA) 37 °C
    Optical Drives
    No optical disk drives detected
    Audio
    Realtek High Definition Audio
      My Computer


  5. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #5

    Its a bit odd that it references DELL in the SLIC details. I'll ask NoelDP to have a look at this for you as I've not seen one like this before.
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    I must admit, I've never seen similar before, either!

    Having said that, I can see no reason to call this anything other than genuine.

    The problem appears to be that the system has been reinstalled using media other than the manufacturer's Recovery media - the solution is simple, assuming that the COA sticker is intact.


    You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment), using the Change Product Key link at the bottom of the System properties page.


    You may need to activate by phone.
      My Computer


 

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