Win 7 validation trouble

kafka45 · 18 Apr 2014

Looks like the kids have done it this time......
windows activation update fails....... have the little not genuine logo bottom right corner..
the activate windows now ... refuses to function. I get the hand but can't click on it.
here's the mgadiag info:

Code:

Diagnostic Report (1.9.0027.0):

 
-----------------------------------------

 
Windows Validation Data-->

 
 

 
Validation Code: 50

 
Cached Online Validation Code: 0x0

 
Windows Product Key: *****-*****-J9W8P-G9VYQ-XW247

 
Windows Product Key Hash: WtP9veGw2HZjn9nWH16wDUY5qcw=

 
Windows Product ID: 00359-OEM-8702911-81392

 
Windows Product ID Type: 3

 
Windows License Type: OEM System Builder

 
Windows OS version: 6.1.7601.2.00010300.1.0.003

 
ID: {E7AEF771-4568-4704-9EF8-60FC49B57713}(3)

 
Is Admin: Yes

 
TestCab: 0x0

 
LegitcheckControl ActiveX: N/A, hr = 0x80070002

 
Signed By: N/A, hr = 0x80070002

 
Product Name: Windows 7 Home Premium

 
Architecture: 0x00000009

 
Build lab: 7601.win7sp1_gdr.130828-1532

 
TTS Error: 

 
Validation Diagnostic: 

 
Resolution Status: N/A

 
 

 
Vista WgaER Data-->

 
ThreatID(s): N/A, hr = 0x80070002

 
Version: N/A, hr = 0x80070002

 
 

 
Windows XP Notifications Data-->

 
Cached Result: N/A, hr = 0x80070002

 
File Exists: No

 
Version: N/A, hr = 0x80070002

 
WgaTray.exe Signed By: N/A, hr = 0x80070002

 
WgaLogon.dll Signed By: N/A, hr = 0x80070002

 
 

 
OGA Notifications Data-->

 
Cached Result: N/A, hr = 0x80070002

 
Version: N/A, hr = 0x80070002

 
OGAExec.exe Signed By: N/A, hr = 0x80070002

 
OGAAddin.dll Signed By: N/A, hr = 0x80070002

 
 

 
OGA Data-->

 
Office Status: 109 N/A

 
OGA Version: N/A, 0x80070002

 
Signed By: N/A, hr = 0x80070002

 
Office Diagnostics: 
B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

 
 

 
Browser Data-->

 
Proxy settings: N/A

 
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

 
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

 
Download signed ActiveX controls: Prompt

 
Download unsigned ActiveX controls: Disabled

 
Run ActiveX controls and plug-ins: Allowed

 
Initialize and script ActiveX controls not marked as safe: Disabled

 
Allow scripting of Internet Explorer Webbrowser control: Disabled

 
Active scripting: Allowed

 
Script ActiveX controls marked as safe for scripting: Allowed

 
 

 
File Scan Data-->

 
 

 
Other data-->

 
Office Details: 
<GenuineResults><MachineData><UGUID>{E7AEF771-4568-4704-9EF8-60FC49B57713}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XW247</PKey><PID>00359-OEM-8702911-81392</PID><PIDType>3</PIDType><SID>S-1-5-21-3000766348-1234745351-1395701823</SID><SYSTEM><Manufacturer>Gigabyte 
Technology Co., 
Ltd.</Manufacturer><Model>P55-USB3</Model></SYSTEM><BIOS><Manufacturer>Award 
Software International, 
Inc.</Manufacturer><Version>F9</Version><SMBIOSVersion 
major="2" 
minor="4"/><Date>20101101000000.000000+000</Date></BIOS><HWID>96933607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central 
Standard 
Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Quick 
Connect Computer Services</name><model>(402) 
434-2828</model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
 

 
 

 
Spsys.log Content: 0x80070002

 
 

 
Licensing Data-->

 
Software licensing service version: 6.1.7601.17514

 
 

 
Name: Windows(R) 7, HomePremium edition

 
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP 
channel

 
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88

 
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

 
Extended PID: 00359-00174-029-181392-02-1033-7601.0000-1082014

 
Installation ID: 019052998146499036754584803661121091895831583313283755

 
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

 
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

 
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

 
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

 
Partial Product Key: XW247

 
License Status: Notification

 
Notification Reason: 0xC004F009 (grace time expired).

 
Remaining Windows rearm count: 4

 
Trusted time: 4/18/2014 1:23:32 PM

 
 

 
Windows Activation Technologies-->

 
HrOffline: 0x00000000

 
HrOnline: 0x00000000

 
HealthStatus: 0x0000000000000000

 
Event Time Stamp: 4:5:2014 16:07

 
ActiveX: Registered, Version: 7.1.7600.16395

 
Admin Service: Not Registered - 0x8002801d

 
HealthStatus Bitmask Output:

 
 

 
 

 
HWID Data-->

 
HWID Hash Current: 
PgAAAAIABAABAAEAAgAEAAAAAgABAAEA6GFCIuPy9ptCxnaNKGCAlsbM1AnCj6HQYj3W+Vw/OXrwQghbdlY=

 
 

 
OEM Activation 1.0 Data-->

 
N/A

 
 

 
OEM Activation 2.0 Data-->

 
BIOS valid for OA 2.0: yes, but no SLIC table

 
Windows marker version: N/A

 
OEMID and OEMTableID Consistent: N/A

 
BIOS Information: 

 
  ACPI Table Name    OEMID Value    OEMTableID Value

 
  APIC            GBT           GBTUACPI

 
  FACP            GBT           GBTUACPI

 
  HPET            GBT           GBTUACPI

 
  MCFG            GBT           GBTUACPI

 
  EUDS            GBT           

 
  TAMG            GBT           GBT   B0

 
  SSDT            INTEL        PPM RCM

just out of curiousity sake I typed slmgr from the command prompt.. and THAT gets the no program associated error message.
I HAVE the geniune disk and prod key etc...etc... but can't seem to get far enough to use it.
I built this thing... but not all that hot with software... so
no way to repair short of a complete reinstall? (heads will roll here if that's the case)

thanks..
k

NoelDP · 18 Apr 2014

Admin Service: Not Registered - 0x8002801d

A bit of an oddity that one! - we don't see it often enough to recognise any cause, and even the fix is uncertain...

Try this first...

Close all openwindows.

Open an ElevatedCommand Prompt window, and type the following command

wusa /uninstall /kb:971033

and hit the Enterkey

Accept thewarnings/confirmations, and wait for it to complete

copy and paste theoutput (if any) from the command prompt window to a reply here,

Reboot

reinstall the updatefrom http://support.microsoft.com/kb/971033

Reboot

run another MGADiagreport, and post it.

kafka45 · 18 Apr 2014

I'll do those things... but I should tell you I ALREADY used the windows update "update history" typed that k9** found it and used the uninstall from that screen to remove it. this mgadiag report was made AFTER that was already done.

NoelDP · 18 Apr 2014

MGADiag says that the KB971033 update is still installed - mostly.

Please follow the instructions.

kafka45 · 18 Apr 2014

ok.. followed the inst. here's the new diag

Code:

 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-J9W8P-G9VYQ-XW247
Windows Product Key Hash: WtP9veGw2HZjn9nWH16wDUY5qcw=
Windows Product ID: 00359-OEM-8702911-81392
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E7AEF771-4568-4704-9EF8-60FC49B57713}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E7AEF771-4568-4704-9EF8-60FC49B57713}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XW247</PKey><PID>00359-OEM-8702911-81392</PID><PIDType>3</PIDType><SID>S-1-5-21-3000766348-1234745351-1395701823</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P55-USB3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F9</Version><SMBIOSVersion major="2" minor="4"/><Date>20101101000000.000000+000</Date></BIOS><HWID>96933607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Quick Connect Computer Services</name><model>(402) 434-2828</model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-029-181392-02-1033-7601.0000-1082014
Installation ID: 019052998146499036754584803661121091895831583313283755
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XW247
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 4
Trusted time: 4/18/2014 5:21:19 PM
 
Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000000800
Event Time Stamp: 4:5:2014 16:07
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
 
 
HWID Data-->
HWID Hash Current: PgAAAAIABAABAAEAAgAEAAAAAgABAAEA6GFCIvab4/JCxnaNKGCAlsbM1AnCj6HQYj3W+Vw/OXrwQghbdlY=
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
EUDS GBT 
TAMG GBT GBT B0
SSDT INTEL PPM RCM

NoelDP · 18 Apr 2014

That's changed things significantly.

The old error has been replaced by
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

which is a lot more common...

To confirm that the problem is what I think it is, please run the following commands in an Elevated Command Prompt window and post the results.

REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S

Here are some instructions to make life easier :)

1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.

2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.

3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

kafka45 · 18 Apr 2014

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE57495
7-4077-4AD6-8658-327C2C86C5AA} /S
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-
8658-327C2C86C5AA} /S
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE57495
7-4077-4AD6-8658-327C2C86C5AA} /S
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>

did 3 seperate commands cause of the * in your reply..
I really appreciate this... (sure you've heard that before).

NoelDP · 19 Apr 2014

I've uploaded a file - sluicom64.zip - to my OneDrive at Noel's OneDrive

Pleasedownload and save it to your desktop.

Right-clickon the saved file and select Extract all...

Saveit to the default location

Thisshould create a file sluicom64.reg

right-clickon the file, and select Merge

Acceptthe warnings, - you should then get a 'Success' message.

Closeall windows, and reboot.

Runanother MGADiag report, and post the results.

kafka45 · 19 Apr 2014

sigh..........

Code:

 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-J9W8P-G9VYQ-XW247
Windows Product Key Hash: WtP9veGw2HZjn9nWH16wDUY5qcw=
Windows Product ID: 00359-OEM-8702911-81392
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E7AEF771-4568-4704-9EF8-60FC49B57713}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E7AEF771-4568-4704-9EF8-60FC49B57713}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XW247</PKey><PID>00359-OEM-8702911-81392</PID><PIDType>3</PIDType><SID>S-1-5-21-3000766348-1234745351-1395701823</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P55-USB3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F9</Version><SMBIOSVersion major="2" minor="4"/><Date>20101101000000.000000+000</Date></BIOS><HWID>96933607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Quick Connect Computer Services</name><model>(402) 434-2828</model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-029-181392-02-1033-7601.0000-1082014
Installation ID: 019052998146499036754584803661121091895831583313283755
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XW247
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 4
Trusted time: 4/19/2014 10:20:38 AM
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:18:2014 23:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: PgAAAAIABAABAAEAAgAEAAAAAgABAAEA6GFCIvab4/JCxnaNKGCAlsbM1AnCj6HQYj3W+Vw/OXrwQghbdlY=
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
EUDS GBT 
TAMG GBT GBT B0
SSDT INTEL PPM RCM

NoelDP · 19 Apr 2014

Now we have details we can cope with :)

Please first try recreating Licensing Store.

Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each

net stop sppsvc
(wait until the service has stopped before entering the following lines)

CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
net start sppsvc
slui.exe

After a couple of seconds the Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case

Reboot and Post back with a new MGADiag report.

(Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)

Win 7 validation trouble

Win 7 validation trouble

done

yikes..