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Windows 7: Windows Update error 80073712

20 Apr 2014   #1
riteshcp

Windows 7 Ultimate 32bit
 
 
Windows Update error 80073712

Hi All,

I am new to this forum and facing issues with windows updates. I have windows 7 ultimate 32 bit and the windows update are failing with error 80073712.

As per the steps defined in the forum, below are my details:
1. System Update Readiness Tool (SURT): I ran "Windows6.1-KB947821-v32-x86.msu" . looks like it ran successfully. gave no errors. Attaching the logs for your review.

2. SFC Scan: ran SFC as an admin and its failing with "Windows Resource Protection could not perform the requested operation."

3. Windows Update Error Codes: screenshot attached.

4. Log collection: All logs attached.

Plz let me know if you need additional information. Thanks for looking.


My System SpecsSystem Spec
.
20 Apr 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

From your CheckSUR log...
Code:
Checking Packages
(f) CSI Unable to Query Store Version 0x00000002
This probably indicates a major corruption of the COMPONENTS registry hive.
Have you attempted a System Restore back a few days??


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
20 Apr 2014   #3
riteshcp

Windows 7 Ultimate 32bit
 
 

Hi Noel,

thanks for looking.. I did try to restore it to a later point when I saw the error. Not sure what was the registry hive status at that time.

I am trying to copy the component file but I am getting an error. screenshot attached. Any suggestions?
My System SpecsSystem Spec
.

20 Apr 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Boot to Safe Mode and try it from there - the system in Normal Mode is madly trying to load the file and failing. Booting to Safe Mode bypasses that.
My System SpecsSystem Spec
20 Apr 2014   #5
riteshcp

Windows 7 Ultimate 32bit
 
 

Booting to safe mode worked. Attaching the component file for your review. thanks.
My System SpecsSystem Spec
20 Apr 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I don't need to download the file to know my response :-(
Your registry hive is hopelessly corrupted.
You need to do a repair install.
( back later with details)
My System SpecsSystem Spec
20 Apr 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 


Download the SP1 Refresh for your language and edition from the links on these pages...

Heidoc - Microsoft DR Download links

The links are for downloads from the Digital River servers run for MS, so are about as safe as you can get

Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk Image Burner, or (better still) your favourite burning application at the slowest speed possible.

Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image' option from your app - or you'll end up with a useless coaster

Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start the repair from there - you must start the repair from within a normal Windows boot.

Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html
- and they should help you get through it (it's not as difficult as it looks!)

Always ask questions first if you're unsure -
Good luck with it!
My System SpecsSystem Spec
20 Apr 2014   #8
riteshcp

Windows 7 Ultimate 32bit
 
 

I feared this... :-(

thanks for being so patient and looking into my issue..
I will try to repair and will back in case of any questions. thanks.
My System SpecsSystem Spec
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