Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: help recover product key

23 Apr 2014   #1
christieb

home premium x64
 
 
help recover product key

After replacing hard drive in my dell 5040 laptop it wont activate. Can't read label on bottom and all the product key finders return the default key which cant be used to activate. Contacted dell who sent me recovery media for windows 8, which can install windows 7 if you have installation disc and product key. Windows pre-loaded and no discs came with the purchase. Downloaded the software from digital river but it still would not activate and am now getting not geniune message. Contacted microsoft to activate by phone but they wanted me to pay $60 dollars to fix problem or to upgrade to windows 8. I have tried buying replacement key but all the legitimate window 7 key links are dead and lead to windows 8 purchases.

Can someone please help me either find a way to recover my key or tell me where I can buy a legitimate windows 7 key (without the software).


My System SpecsSystem Spec
.
23 Apr 2014   #2
fireberd

Windows 10 64 bit
 
 

The official Dell OEM discs are pre-activated. As most new/newer PC's do not come with an OS Installation disc, where did you get the Win 7 disc?

Dell does not keep a database of the Product Keys so they would not be able to give you the key that is on the tag.
My System SpecsSystem Spec
23 Apr 2014   #3
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Quote   Quote: Originally Posted by christieb View Post
After replacing hard drive in my dell 5040 laptop it wont activate. Can't read label on bottom and all the product key finders return the default key which cant be used to activate. Contacted dell who sent me recovery media for windows 8, which can install windows 7 if you have installation disc and product key. Windows pre-loaded and no discs came with the purchase. Downloaded the software from digital river but it still would not activate and am now getting not geniune message. Contacted microsoft to activate by phone but they wanted me to pay $60 dollars to fix problem or to upgrade to windows 8. I have tried buying replacement key but all the legitimate window 7 key links are dead and lead to windows 8 purchases.

Can someone please help me either find a way to recover my key or tell me where I can buy a legitimate windows 7 key (without the software).
Yep, the Digital River software is legitimate, but you still need a Product Key from the sticker on the PC, which is apparently illegible in your case.

You can buy Windows 7 Home Premium here for $90, which includes the DVD.

Windows 7, Windows 7 Home, Windows 7 Professional, Windows 7 Ultimate at TigerDirect.com

I assume you no longer have your original hard drive in working condition?

I'm not absolutely positive, but I don't think that Product Key shown on your sticker is contained anywhere in the original installation and therefore a Product Key finder would do you no good. All they would recover is the key Dell used to mass-activate at the time of manufacture---which of course is a different key than the one appearing on the sticker.
My System SpecsSystem Spec
.

23 Apr 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx
My System SpecsSystem Spec
25 Apr 2014   #5
christieb

home premium x64
 
 

After months of calls and texts between myself, Dell and Microsoft and numerous re-installations using the software they sent without success I have finally solved this problem. Many thanks to all those who post in this forum (and others) who enabled me to solve this problem. When reading through forums it was suggested that my dell data safe/restore drive might be missing/invisible. The solution was to download a mini partition software, repartitioned the drive and re-installed dell data safe/restore. At the end of the restoration it automatically activated and everything is now running fine.
My System SpecsSystem Spec
25 Apr 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's one slight problem with your 'solution' - Unless you missed out a few steps, it stands no chance of working.

Please post the MGADiag report I requested, so we can see the real state of your system, and fix any remaining problems.
My System SpecsSystem Spec
28 Apr 2014   #7
christieb

home premium x64
 
 

Well from start to finish- hard drive on dell went replaced with new hard drive but had no disc etc from dell because operation system pre-installed. Downloaded the same windows 7 version from digital river and installed that, then logged into dell account and installed drivers etc from them. After month started getting message to activate win 7. contacted dell, after weeks of back and forth and trying the steps they suggested they sent me a dell usb repair stick for windows 8 which apparently you can use along with the digital river win 7 download to re-install the software. The repair disk was supposed to enable my computer to access the win 7 key in the bios and automatically activate. It didn't. So was back and forth with dell who told me activate by phone, which I tried but the only key I could recover (using key finder) was the dell default key which can not be used to activate according to Microsoft customer support. Product label was worn and couldn't see the key on it. They were willing to fix this problem so my windows would be activated for a fee of $60 dollars. In one of the forums (can remember which) it was suggested the dell data safe/restore drive was either not being detected or was missing and that was why the key in the bios was not automatically activating when using the repair disks. There was link for minitool partition wizard which I download and when ran it showed a recovery drive, so I used the tool to reformat the drive and copied the dell data safe restore files back onto it then reinstalled everything using the windows usb stick and the digital river win 7 download (iso to dvd) and it worked, I wasn't asked for product key, it automatically activated and is all working fine. Which is what should have happened the first time I re-installed the software not the 7 or 8th. I have uploaded the MGA but now that everything is fixed I don't know if it will be any good.
My System SpecsSystem Spec
30 Apr 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The installed License is an OEM_SLP one - as it should be, when reinstalling from the recovery media. The report looks fine.
I suspect that the problem arose because some Dell installs may have a peculiar partitioning - and that needs to be exactly duplicated for the activation system not to complain.
My System SpecsSystem Spec
Reply

 help recover product key




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Difference between recover partitions or recover files and folders.
Hi all, a while ago I had the idea to start from scratch to clean up the system and gain more performance. But I have not done yet because I have some doubts. On the PC I have Acronis True Image Home 2011 --> In the part where it says My backups I see the image that I have saved. --> When...
Backup and Restore
recover product code from OLD system copy??
The story sofar,I installed Xubuntu alongside an (OEM)Win7 from a live CD which screwed up the Win7 MBR.to cut a long story short I reinstalled win7 not thinking about the product key.I used a key finder to recover the key but all I got was the OEM code. I have a very old win7 system copy can I...
Backup and Restore
Product key giving product is upgrade not clean install on activation
I picked up this lenovo laptop and shortly after I got it the HDD went out. I replaced the HDD and Installed a full version of Windows XP SP2 then used the Win 7 upgrade disc I bought. I did a clean install of the Win 7 then I activated it at that time without any issues. Some time after that I...
Windows Updates & Activation
Recover Product Key from Old Hard Disk?
Hi, I upgraded my hard disk. Now my Windows 7 Professional product key is "stuck" on my old hard disk (which is now mounted as an external USB drive). I tried the sniffer product key programs to recover my product key (I have legitimately paid for and own the Windows 7 Professional key) but I...
General Discussion
Is there a bootable media to recover windows product keys
Im looking for a bootable media to reccover windows product keys is there a freeware out there .Are how can i make one?
Windows Updates & Activation
How to recover a previously activated product key?
Hello Windows 7 Forum, I'm not sure if this is the right section to be posting this thread, so mods please move this if there is a more appropriate place for it. Here is my situation: I recently received a copy of Windows 7 Pro from the Microsoft Academic Alliance through my college and had...
Installation & Setup


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:44.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App