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Windows 7: IE 11 Update Won't Install Error Code 9C59

25 Apr 2014   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That was definitely unexpected! - the three fixes I applied also fixed the other detected problems (with a little help from CheckSUR)!

By all means, go ahead and see if IE11 - success or failure, please post new CBS/CheckSUR and windowsupdate logs so we can try and work out why


My System SpecsSystem Spec
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25 Apr 2014   #12
Cyber Coach

Windows 7 Ulitimate 64bit
 
 

So close but long story short.. it failed.

I went straight to updates from the icon is system tray. Said 1 important update to install. This is progress as it is no longer offering up IE10 as an update. The machine has IE10 on it and accepts that it has IE10. The attempt failed with 9c59.

Decided to reboot and forced it to check fo updates. Now it wants four, three related to IE 10, KB2925418, KB2909210, KB2936068 and IE 11. Three installed successfully and IE11 failed 9c59. Rebooted again and tried IE11 update because I'm wired that way. Failed 9c59.

Ran CheckSur and attached results. At least I am over the IE10 hump.

Hopefully the logs will give you the answer. and again Thank you.
My System SpecsSystem Spec
26 Apr 2014   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR found 5 new errors, and managed to fix them all.
Give IE 11 another go, and see what happens - if it fails again, run a new SFC /SCANNOW and post the CBS.log file.
My System SpecsSystem Spec
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26 Apr 2014   #14
Cyber Coach

Windows 7 Ulitimate 64bit
 
 

Thanks Noel.

Do you think there is some sort of loop. Ran CheckSur again. It found what looks like the same 5 errors and fixed them again. Not sure why language packs would be causing grief. Can these packages be replaced?

Attached are logs from this attempt.

(This machine is also BSOD'ing on awake from Sleep. I will post in BSOD section but wanted you to know in case it has a bearing. Can only wake with power button if I want to avoid BSOD>)

Ken
My System SpecsSystem Spec
26 Apr 2014   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Very odd.
Let's see what happens if you do this....

Reboot
Run CheckSUR
reboot
Run CheckSUR again
reboot
Attempt to install IE again
run CheckSUR again.

post the new CheckSUR.persist.log file - this should tell us whether the problem is caused by Windows or by the IE install itself.
My System SpecsSystem Spec
26 Apr 2014   #16
Cyber Coach

Windows 7 Ulitimate 64bit
 
 

Executed as per plan. Reboot, run CheckSur, Reboot, Run CheckSur, Reboot, IE 11 Install.
Failed.

Ran CheckSur. Same error reports in persist log. 5 found, 5 fixed. Same language packs. Can we replace these packages?

Thank you for your help
My System SpecsSystem Spec
27 Apr 2014   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Looks like it's definitely a windows problem, then - all the logs in that sequence show the 'repair' happening and apparently succeeding - but reverting after a reboot.

We need to work out why this is happening, as no repair can succeed until that is understood and corrected.

The Event Logs will help- it could be that your BSOD problems are related, so please follow the Blue Screen of Death (BSOD) Posting Instructions and post the resulting file here - I'll ask the BSOD experts to look in on this thread for analysis.
My System SpecsSystem Spec
27 Apr 2014   #18
Cyber Coach

Windows 7 Ulitimate 64bit
 
 

Thanks. Suspect is Video. Wish I understood more. As I mentioned to them machine wakes fine when I sleep with Windows and use power button to awake. Only crashes when I use hardware to induce sleep and awake with Keyboard.

Is there a way I can remove something and let it be put down fresh to resolve this. Like maybe removing ie10 again?
My System SpecsSystem Spec
27 Apr 2014   #19
Cyber Coach

Windows 7 Ulitimate 64bit
 
 

Noel, i just wanted to ensure you knew that I did not have any bsod while I was running chechsur and rebooting. I can avoid all bsod's by just using power button so bsod is not undoing changes by checksur.

I saw in another post you recommended the manual download and install of ie11.

Would that be something i should do?
My System SpecsSystem Spec
28 Apr 2014   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's no point, until we get the background problems ironed out - it'll undoubtedly fail.
Are you saying that you used the power button each time after running CheckSUR? If so, that may be the reason that the modifications aren't being properly retained.
Please run CheckSUR again and go through a normal reboot (complete with crashes), and then run CheckSUR again, posting the results.
My System SpecsSystem Spec
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