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Windows 7: IE 11 Update Won't Install Error Code 9C59

23 Apr 2014   #1
Cyber Coach

Windows 7 Ulitimate 64bit
 
 
IE 11 Update Won't Install Error Code 9C59

Running Windows 7 Home Premium on an Asus X53U Laptop. Windows build 6.1.7601. AMD c-60 Proc, 1.0 Ghz, 8.0GB Physical memory installed.

Can't get IE 11 to install, error code 9C59 after running SURT. The old error message was 9c47. Updates shows that IE10 is an optional update, if you attempt install it ends on 9C48. Likely because IE10 is already installed. (saw somewhere that is what the 48 code means in the error message).

Before reading this forum I read I should uninstall ie10. That was not good, got browser with no address bar and it was not in full screen. Ran system restore and found this forum.

Ran SURT KB947821, took 4.5 hours, no errors, no msgs just a long execution. Ran sfc /scannow as Administrator, ended with message "Windows Resource did not find any Integrity Violations.

I've attached to CBS zip files as I read system only accepted 8.0MB file size. My zip was 9.xMB so I split into two and will have to post second file. Sorry if I've done this wrong.

Not sure what I should do next.


My System SpecsSystem Spec
.
23 Apr 2014   #2
Cyber Coach

Windows 7 Ulitimate 64bit
 
 

Second cbs zip file. Hope I didn't break a rule but wanted all required information to reach forum.
My System SpecsSystem Spec
24 Apr 2014   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You 'done good' - thanks!

Here's the source of your problems, in summary, from the CheckSUR results...
Code:
Summary:
Seconds executed: 17352
 Found 411 errors
 Fixed 353 errors
  CBS MUM Missing Total count: 411
  Fixed: CBS MUM Missing.  Total count: 353
  Fixed: CBS Paired File.  Total count: 348
It also explains why CheckSUR took so long!

It's going to take me a while to source all the remaining files for you and craft the repair.
Don't run away!
My System SpecsSystem Spec
.

24 Apr 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

...and here's the detailed error list (for my reference!)
Code:
Unavailable repair files:
 servicing\packages\Package_110_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_146_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_147_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_148_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_149_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_150_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_151_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_152_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_153_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_154_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_155_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_156_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_157_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_158_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_159_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_160_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_161_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_162_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_163_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_164_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_165_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_166_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_167_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_168_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_169_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_170_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_171_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_172_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_173_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_174_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_175_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_176_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_177_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_178_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_179_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_180_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB2522422~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB2817183~31bf3856ad364e35~amd64~~10.2.1.0.mum
 servicing\packages\Package_1_for_KB2829530~31bf3856ad364e35~amd64~~10.2.1.0.mum
 servicing\packages\Package_1_for_KB2838727~31bf3856ad364e35~amd64~~10.2.1.0.mum
 servicing\packages\Package_1_for_KB2846071~31bf3856ad364e35~amd64~~10.2.1.0.mum
 servicing\packages\Package_1_for_KB2859903~31bf3856ad364e35~amd64~~10.2.1.0.mum
 servicing\packages\Package_1_for_KB2862772~31bf3856ad364e35~amd64~~10.2.1.0.mum
 servicing\packages\Package_217_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_237_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_253_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_254_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2522422~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2524375~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB2817183~31bf3856ad364e35~amd64~~10.2.1.0.mum
 servicing\packages\Package_2_for_KB2829530~31bf3856ad364e35~amd64~~10.2.1.0.mum
 servicing\packages\Package_2_for_KB2838727~31bf3856ad364e35~amd64~~10.2.1.0.mum
 servicing\packages\Package_2_for_KB2846071~31bf3856ad364e35~amd64~~10.2.1.0.mum
 servicing\packages\Package_2_for_KB2862772~31bf3856ad364e35~amd64~~10.2.1.0.mum
 servicing\packages\Package_37_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_4_for_KB2522422~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_4_for_KB2524375~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_57_for_KB2633952~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Microsoft-Windows-InternetExplorer-LanguagePack~31bf3856ad364e35~amd64~es-ES~9.4.8112.16421.cat
 servicing\packages\Microsoft-Windows-InternetExplorer-LanguagePack~31bf3856ad364e35~amd64~fr-FR~9.4.8112.16421.cat
 servicing\packages\Microsoft-Windows-InternetExplorer-LanguagePack~31bf3856ad364e35~amd64~pt-PT~9.4.8112.16421.cat
 servicing\packages\Microsoft-Windows-InternetExplorer-LanguagePack~31bf3856ad364e35~amd64~zh-CN~9.4.8112.16421.cat
 servicing\packages\Microsoft-Windows-InternetExplorer-LanguagePack~31bf3856ad364e35~amd64~zh-TW~9.4.8112.16421.cat
My System SpecsSystem Spec
24 Apr 2014   #5
Cyber Coach

Windows 7 Ulitimate 64bit
 
 

Thank you. I won't run.
My System SpecsSystem Spec
24 Apr 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That's got most of them, I hope....


I've uploaded a file - cchaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder cchaa in the same place.
Open this folder - there should be one folders inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
24 Apr 2014   #7
Cyber Coach

Windows 7 Ulitimate 64bit
 
 

Wow, thanks. Will execute and provide logs as requested.
My System SpecsSystem Spec
24 Apr 2014   #8
Cyber Coach

Windows 7 Ulitimate 64bit
 
 

Thanks again.

Followed instructions and reran CheckSur, not bad, it ran in 28 minutes. Major improvement from 4.5 hours.

Still have few errors but a real improvement.

Copy of two logs attached.
My System SpecsSystem Spec
25 Apr 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

A lot better
I'll go for the (new) ones that aren't related to IE9 next - the IE9 ones need some fairly complex manipulations, and I don't have time for that at present.

I've uploaded a file - cchab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder cchab in the same place.
Open this folder - there should be one folders inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
25 Apr 2014   #10
Cyber Coach

Windows 7 Ulitimate 64bit
 
 

Thanks for the next batch. Downloaded and installed. One package said it was already in folder. I told it to copy and replace. Ran CheckSur, down to 18 minutes. Said it found 8 errors and fixed 8 errors. Hope this means we are good to execute IE11 update.

Attached is new cbs zip file. Both logs are contained, I checked before posting.

Thank you.
My System SpecsSystem Spec
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 IE 11 Update Won't Install Error Code 9C59




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