IE11 Install Failure. Error 9C59

NoelDP said:

There's no reference anywhere in your COMPONENTS hive of anything to do with that patch - which would tend to imply that it's the download that's corrupt rather than anything else.

I would suggest downloading it and attempting to install it offline..
Download Cumulative Security Update for Internet Explorer 11 in Windows 7 x64 Edition (KB2929437) from Official Microsoft Download Center

I installed the update, rebooted, made sure all updates besides IE11 were installed, rebooted, and tried installing IE11 again. Got the same error message. Attached is the CBS log from this attempt.

NoelDP said:

That patch shouldn't have been able to install if IE11 isn't installed already!


Please upload your C:\Windows\windowsupdate.log file - I'll see if anything makes sense to me there.

One Windows Update log as requested. I would again like to thank you Noel for helping with this issue.

NoelDP said:

What Anti Virus products have EVER been installed on this machine?
I can't see any specific cause for the failure to update in the logs - but the 643/9c59 error often indicates some major corruption somewhere, which may be best dealt with by a repair install.

That I cannot answer. I don't know what the factory image from Lenovo came with. However, for over a year the system has been using Microsoft Security Essentials. Looking at the registry I see references to Symantec/Norton so I can only assume it was something from them back in 2012.

NoelDP said:

In that case we need to run at least the NRT - dregs from Norton software can cause all sorts of strange problems.


Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.

then reboot to a Clean Boot, and see if the update installs...
How to perform a clean boot in Windows

I followed all of these instructions, but the installation of IE11 still failed. However, I'm happy to report that I have successfully installed IE 11 on my laptop.

How? I tried the standalone installer for IE11, which failed. The installer said to check the C:\Windows\IE_Main.log file to see why everything failed. As you can see below I was getting error 0x80092004 for the IE11-neutral.Downloaded.cab file. I did a Google search for "0x80092004 IE11" and read the information found at internet explorer - Can&#39;t Install IE 10 on brand new Windows 7 - Super User. The recommendation was to run "pkgmgr /up:<Microsoft-Windows-IE & Microsoft-Windows-Internet-Explorer packages lower that v.11.XXX>". I did that, rebooted, ran the stand alone installer and everything worked like it should.

Code:

00:00.000: ====================================================================
00:00.000: Started: 2014/04/27 (Y/M/D) 19:52:51.699 (local)
00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.000: Command line: "C:\Users\Mike\Downloads\IE11-Windows6.1-x64-en-us.exe" 
00:00.000: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:00.000: INFO:    Previous version of Internet Explorer: 8.0.7601.18404
00:00.000: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.016: INFO:    ...and 11.1.0.0...
00:00.016: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.016: INFO:    iexplore.exe version check success. Install can proceed.
00:00.016: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.016: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.016: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.016: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:00.593: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.609: INFO:    Extracted Spelling dictionary for en to C:\windows\TEMP\IE196F1.tmp\Spelling_en.msu.
00:00.609: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.624: INFO:    Extracted Hyphenation dictionary for en to C:\windows\TEMP\IE196F1.tmp\Hyphenation_en.msu.
00:00.624: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:01.357: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:02.652: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:02.715: INFO:    Launched program to check hardware: "C:\windows\TEMP\IE196F1.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\windows\TEMP\IE196F1.tmp\IE11-support\HardwareBlockingList.xml"
00:02.917: INFO:    Graphics Device Information: Intel(R) HD Graphics 4000
00:02.917: INFO:    Hardware support check succeeded. Installation will continue.
00:02.917: INFO:    Windows 7 operating system detected.
00:02.917: INFO:    Service pack major: 1
00:02.917: INFO:    Service pack minor: 0
00:02.917: INFO:    Service pack name:  Service Pack 1
00:02.917: INFO:    Version Check for (KB2834140) of C:\windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:02.933: INFO:    Version Check for (KB2670838) of C:\windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:02.933: INFO:    Version Check for (KB2639308) of C:\windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:02.933: INFO:    Version Check for (KB2533623) of C:\windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:02.933: INFO:    Version Check for (KB2731771) of C:\windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:02.933: INFO:    Checking for correct version of C:\windows\Fonts\segoeui.ttf.
00:02.933: INFO:    Version Check for (KB2786081) of C:\windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:02.949: INFO:    Version Check for (KB2888049) of C:\windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
00:02.949: INFO:    Version Check for (KB2882822) of C:\windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
00:07.348: INFO:    Waiting for 0 prerequisite downloads.
00:07.363: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
00:07.363: INFO:    Waiting for 0 language pack downloads.
00:07.363: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
00:07.395: INFO:    No reboot logic message NrApiStart(0), lParam=0x006d1530 returned 0x00000000.
00:07.675: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:07.675: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:07.691: INFO:    Installing with the downloaded package. C:\windows\TEMP\IE196F1.tmp\IE11-neutral.Downloaded.cab
00:07.691: INFO:    Launched package installation: C:\windows\SysNative\dism.exe /online /add-package /packagepath:C:\windows\TEMP\IE196F1.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
00:35.958: INFO:    Process exit code 0x80092004 (-2146885628) [Cannot find object or property. ]
00:35.990: ERROR:   Neutral package installation failed (exit code = 0x80092004 (2148081668)).
00:36.005: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
00:36.005: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
00:36.021: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
00:36.036: INFO:    Waiting for Active Setup to complete.
00:37.534: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
00:48.251: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
00:48.267: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:48.267: INFO:    SQM Upload returned 403
00:52.027: INFO:    Cleaning up temporary files in: C:\windows\TEMP\IE196F1.tmp
00:52.167: INFO:    Unable to remove directory C:\windows\TEMP\IE196F1.tmp, marking for deletion on reboot.
00:52.167: INFO:    Released Internet Explorer Installer Mutex

I think we can mark this thread as solved. Thanks Noel for your help.

You Sir are a genius! If you live in Scotland I would happily buy you a pint!