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Windows 7: Windows 7 Won't Download or Install Updates of Any Kind

28 Apr 2014   #1
teabone

Windows 7 x64 SP1
 
 
Windows 7 Won't Download or Install Updates of Any Kind

Hi everyone I'm fairly new to the forums as I've been looking for an appropriate place to ask questions regarding Windows 7. As I have been having a single issues with it for several years now.

I've come across a major problem with my main computer. It has been an issue that came up between 2011 and 2012. Windows can no longer Update. It just hangs on "Preparing to Install" and then freezes. Also unable to update definitions for Windows Defender or the Microsoft Security Essentials.

The last successfully downloaded and installed update was: 7/27/2012 - according to Windows Update. Ironically when I click "View Update History" it says that all download attempts since "9/21/2011" have failed. So this seems to be a problem that started quite a long time ago.

When I attempt to update it shows there are 120 updates available to download and install. But that's as far as it goes. As soon as I hit install it just locks up and the progress bar freezes.

Also when attempting to Update Windows I get the notification prompt of: Windows is Downloading Updates (0% Complete) which does not go away unless I force quit the task. Considering it freezes and never goes past zero percent I often I have to do this.

Here is the error I receive:

Code: 80246008 Windows Update encountered an unknown error.

When I purchased the computer it did not come with a Windows 7 disc, mind you. It came loaded with Windows 7 (64 bit) on it already. So I do not have a back Windows 7 CD.

I have no anti-virus currently active and it still won't properly run Windows updates. I have however experimented with many different firewalls over the years including AVG, Norton, Comodo and have uninstalled all. Am curious if perhaps these tools caused the issue to begin with.

The system update Readiness Tool for Windows 7 for x64-based System (KB94781) for whatever reason is having troubles downloading. Ironically.


My System SpecsSystem Spec
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28 Apr 2014   #2
techtitan100

Windows 7 Pro 64bit
 
 

My System SpecsSystem Spec
28 Apr 2014   #3
teabone

Windows 7 x64 SP1
 
 

Hi there thanks; though I have ran through each of those steps prior to posting. No issues were found when conducting the command prompt scans. Also my system restore points were too far beyond to recover the issue.

*Correction forgot to upload logfile.
My System SpecsSystem Spec
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28 Apr 2014   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Teabone please follow the instructions that techtitan100 has suggested.
Our experts will need the information to help you.

Windows Update Posting Instructions,
My System SpecsSystem Spec
28 Apr 2014   #5
teabone

Windows 7 x64 SP1
 
 

Sorry about that forgot to include the log. It has been added to the original post.
My System SpecsSystem Spec
28 Apr 2014   #6
teabone

Windows 7 x64 SP1
 
 

I just noticed I actually do receive an error code. I have also added it to the original post.

Okay so I have isolated the issue to "BITS" under services. Which for some reason this keeps getting modified and turned off. So I was able to create a new one and suddenly my updates were working!

For anyone else that is having issues related to Windows Updates not installing or downloading look into "How to fix Windows BITS"
My System SpecsSystem Spec
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 Windows 7 Won't Download or Install Updates of Any Kind




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