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Windows 7: Computer suddenly claims my Windows is invalid

30 Apr 2014   #1
Josh1990

Windows 7 Home Premium 64-bit Edition
 
 
Computer suddenly claims my Windows is invalid

Hi, I bought my PC back in 2012 from Cyberpower Systems.

Since then I have steadily upgraded it, I changed the GPU, the RAM, motherboard broke and was replaced and also a new CPU fitted.

Recently I have bought a new SSD, a Crucial M500 240Gb SSD and installed windows onto it, reformatted my older Seagate HHD and set everything up. Activated Windows and everything is fine.... until today I get an error pop up in my face saying my Windows is not valid..... I should think it bloody well is, having had it for two years this better not be some money grabbing scheme trying to force me into buying a new copy of Windows.

From what I have read, if I click the validate button and download the tool I risk having significant functionality removed and/or extremely inconvenient messages nagging me, simply because Microsoft have ballsed up an update or something.



Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-6JWHY-BY7CX-3QD34
Windows Product Key Hash: LSrqB/DMD0bhJo+c9WEi/h2wuBs=
Windows Product ID: 00359-OEM-8802111-52510
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {ADC1D514-B776-4C75-B29B-BB3AE5B52E65}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{ADC1D514-B776-4C75-B29B-BB3AE5B52E65}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3QD34</PKey><PID>00359-OEM-8802111-52510</PID><PIDType>3</PIDType><SID>S-1-5-21-1579651077-473838110-3815051600</SID><SYSTEM><Manufacturer>To be filled by O.E.M.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1708</Version><SMBIOSVersion major="2" minor="7"/><Date>20130409000000.000000+000</Date></BIOS><HWID>AF3F3907018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00176-021-152510-02-2057-7601.0000-1162014
Installation ID: 015204324085902752744636741484888581505233022466245836
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3QD34
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 01/05/2014 02:17:19

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:30:2014 19:34
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAIAAwABAAEAAAACAAAAAgABAAEAHKKYOayV+/J0xEZSZMcgDA6/EufKxJyhYb5udQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
BGRT ALASKA A M I
SSDT AMD POWERNOW




Last update is Security Update for Microsoft Windows KB2862973 completed 28/04/14.

I am currently using my mobile phone, a HTC One X Plus as a network adapter using USB Tethering and network pass-through to connect to my Landlord's Wi-Fi until Virgin install their modem on Friday, so I'm hoping that shouldn't be blocking any updates that would otherwise resolve this.

Can anyone offer a way to fix this?

Thank you


Josh


My System SpecsSystem Spec
.
01 May 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There are no problems showing in your report - you appear to be properly activated and validated.
What happens if you attempt validation on this page? www.microsoft.com/genuine/validate using Internet Explorer ?
My System SpecsSystem Spec
01 May 2014   #3
Josh1990

Windows 7 Home Premium 64-bit Edition
 
 

That page is what the pop up leads me too, but I have been unwilling to go through with it after reading up on line how it can quite often given incorrect answers and thus causing me grief. If I wasn't being prompted by a window saying my Windows is not valid I would be more than happy to go through with that process.

I am hoping that the reason this has occurred is due to certain Windows security updates failing to download/install and might be caused due to my connection being via Network Pass-through using an Android device. This issue being caused by failed updates or without updates to Windows was also mentioned online.
My System SpecsSystem Spec
.

01 May 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

According to your report, you shouldn't be seeing any notifications - did you run it while you could see such a notification?

It's possible that this is due to some strange networking phenomena - but I'd need to know more about the sequence involved.
Your system validated successfully on 30th April.

Please - using Internet Explorer only! - go to the www.microsoft.com/genuine/validate page and describe exactly what happens.
If you end up with anything except an offer of IE11 and MSE, please go to the following page, and let us know what the results of the tests it conducts are...
www.microsoft.com/genuine/diag

that should give us some data to work with.

If you are seeing non-genuine messages, but the tend to come and go of their own accord, this is probably due to a race condition - such conditions are usually caused either by over-active AV, or by malware.


Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds
My System SpecsSystem Spec
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