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Windows 7: Error code 0xC004C008

03 May 2014   #1
sue

windows 7 64bit
 
 
Error code 0xC004C008

Hello I took an update that popped up from AVG last week and on restart my computer wouldn't restart, I tried all I could think of to fix it without any luck in the end I did a reinstall, during the install it said
"windows cannot install required files. The file may be corrupt or missing. Make sure all files required for installation are available and restart the installation. Error Code 0x80070017.

I burned the iso for Windows 7 Home Premium 64Bit from digital river to a usb, that install went fine I put my product key in when asked and it went ahead a few days later I noticed in the control pannel>>system it said
"2 days untill automatic activation. Activate windows now." The product key it was showing next to change product key was not the one I had put in if that matters. After putting my key in I got the error code 0xC004C008 and it said the activation server determined that the specified product key could not be used although the other day when I did it I am sure it mentioned that it had been used on more than one machine.

All I can say about that is I have used the recovery disk quite a lot of times on my computer but I did use it on my daughters computer when hers was showing not genuine and it worked on hers so yes I did use it on another computer is there anything I can do or have I just got to get another product key.

I was thinking of maybe doing an upgrade install on top of the one I have now perhaps.

Here is the MGADiag Tool scanand thank you for any help.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-P8PBG-8MDB8-MPBBT
Windows Product Key Hash: jSwm25mLwSKrKSRKPQEVlpJRKtw=
Windows Product ID: 00359-OEM-9804007-23869
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {4B4A3EF6-5F28-4A04-A3F9-F8780C386590}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4B4A3EF6-5F28-4A04-A3F9-F8780C386590}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MPBBT</PKey><PID>00359-OEM-9804007-23869</PID><PIDType>8</PIDType><SID>S-1-5-21-688312513-1883707143-3611091673</SID><SYSTEM><Manufacturer>MEDIONPC</Manufacturer><Model>MS-7616</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>A7616MLN.10B</Version><SMBIOSVersion major="2" minor="6"/><Date>20091211000000.000000+000</Date></BIOS><HWID>9F753807018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MEDION</OEMID><OEMTableID>MEDIONAG</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1131, 5) (null): 0xC004F012

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:1:2014 17:41
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEAGp6uzqgY5nYGjCicdIr8aOyx/vLD7lxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            121109        APIC1737
  FACP            121109        FACP1737
  HPET            121109        OEMHPET 
  MCFG            121109        OEMMCFG 
  SLIC            MEDION        MEDIONAG
  OEMB            121109        OEMB1737
  GSCI            121109        GMCHSCI 
  SSDT            DpgPmm        CpuPm



My System SpecsSystem Spec
.
03 May 2014   #2
cyanna

windows 7 ultimate x64
 
 

You'll probably have to give Microsoft a ring.
Click on the Start button. In the Search box, type SLUI 4 and press Enter.
Follow the instructions, but when asked which service you require do not reply. You will be transferred to an operator.
Explain that you have two computers and might have mixed up the serials. As long as you have a separate serial for each computer (matching the version of W7 installed!) they will help you activate.
My System SpecsSystem Spec
05 May 2014   #3
sue

windows 7 64bit
 
 

Hello cyanna I did the automated activation by phone and it activated it.

Thank you for your help.
My System SpecsSystem Spec
.

06 May 2014   #4
cyanna

windows 7 ultimate x64
 
 

you're welcome
My System SpecsSystem Spec
07 May 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please post a new MGADiag report - that shouldn't have fixed the problems I see in your report!
My System SpecsSystem Spec
08 May 2014   #6
sue

windows 7 64bit
 
 

Hi well it's activated ok now but here is the report you wanted


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-P8PBG-8MDB8-MPBBT
Windows Product Key Hash: jSwm25mLwSKrKSRKPQEVlpJRKtw=
Windows Product ID: 00359-OEM-9804007-23869
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {6C6F9473-09AD-4C77-8AC4-F1BD85522192}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6C6F9473-09AD-4C77-8AC4-F1BD85522192}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MPBBT</PKey><PID>00359-OEM-9804007-23869</PID><PIDType>8</PIDType><SID>S-1-5-21-3126095956-933372583-921300787</SID><SYSTEM><Manufacturer>MEDIONPC</Manufacturer><Model>MS-7616</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>A7616MLN.10B</Version><SMBIOSVersion major="2" minor="6"/><Date>20091211000000.000000+000</Date></BIOS><HWID>9FB93607018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MEDION</OEMID><OEMTableID>MEDIONAG</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-040-023869-02-2057-7601.0000-1242014
Installation ID: 004741691314731872557494907046201233863906832516291930
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: MPBBT
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 08/05/2014 10:57:42

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:5:2014 10:15
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEAGp6uzqgY5nYGjCicdIrssf7yw+5cXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            121109        APIC1737
  FACP            121109        FACP1737
  HPET            121109        OEMHPET 
  MCFG            121109        OEMMCFG 
  SLIC            MEDION        MEDIONAG
  OEMB            121109        OEMB1737
  GSCI            121109        GMCHSCI 
  SSDT            DpgPmm        CpuPm
My System SpecsSystem Spec
08 May 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It does indeed look fine now - the
Code:
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1131, 5) (null): 0xC004F012
error that I saw in the first has obviously been cleared somewhere along the way - which is unusual, because it can be a very difficult error clear!

Good luck!
My System SpecsSystem Spec
08 May 2014   #8
sue

windows 7 64bit
 
 

Thanks very much for looking NoelDP.

Haven't a clue whats cured it but all looks good for now.
My System SpecsSystem Spec
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