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Windows 7: csi unable to query store version

18 May 2014   #11
greg sinc

windows 7 home premium 64 bit
 
 

https://onedrive.live.com/redir?resi...nt=file%2c.zip


My System SpecsSystem Spec
.
18 May 2014   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You seem to have uploaded the wrong file - I got the COMPONENTS.LOG file (type LOG) rather than the COMPONENTS (type File) file (which should be around 40MB uncompressed.
Please try again
My System SpecsSystem Spec
18 May 2014   #13
greg sinc

windows 7 home premium 64 bit
 
 

My System SpecsSystem Spec
.

18 May 2014   #14
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

As far as I can see, the COMPONENTS hive is massively corrupted - to the point where there's no way that I can attempt to fix it.

Since you appear to have no restore points early enough to contain the uncorrupted hive, there is no alternative to a repair install - if even that works. If it fails, then a clean install is your only real option.
My System SpecsSystem Spec
18 May 2014   #15
greg sinc

windows 7 home premium 64 bit
 
 

several attempts to repair install, all end in upgrade being cancelled "try getting the latest updates".

currently reluctant to do a clean install.
My System SpecsSystem Spec
19 May 2014   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

This *may* be because of the type of corruption present in the hive.
I have no idea if this will work, or make things worse - so it has to be your choice whether to follow these instructions or not.

1) reboot to Safe Mode
2) in Windows Explorer, navigate to the C:\Windows\System32\config folder
3) rename the COMPONENTS file to COMPONENTS.backup
4) close Windows Explorer and reboot to normal mode
5) try a repair install now.
My System SpecsSystem Spec
19 May 2014   #17
greg sinc

windows 7 home premium 64 bit
 
 

renamed components file.
same response for repair install, "the upgrade was cancelled" try getting the latest updates.

sfc /scannow still returns windows resource protection could not perfrom the requested operation.
system update readiness tool appears to run to completion but log file checkSUR contains "csi unable to query store version"

windows rebuilt components file, now 256k
My System SpecsSystem Spec
19 May 2014   #18
greg sinc

windows 7 home premium 64 bit
 
 

currently downloading sp1. i wonder if this will be the latest updates that might help repair install finish.
My System SpecsSystem Spec
19 May 2014   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Simply installing SP1 will not work - it relies on too many things in the COMPONENTS hive.

If the repair install is still failing, the chances are that you have no option except a clean install.
My System SpecsSystem Spec
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 csi unable to query store version




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