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Windows 7: csi unable to query store version

04 May 2014   #1
greg sinc

windows 7 home premium 64 bit
 
 
csi unable to query store version

windows update error 80073712

.net framework v4.0.30319 cause problems with several programs not starting

sfc /scannow produces "windows resource protection could not perform the requested operation"

aaron stebners .net framework verification tool does have any problems until netfx40testapplication produces exit code -2146232576

turn windows features on or off produces an empty window.

system update readiness tool produces 1 error "csi unable to query store version"
log files attached

latest virus scan found 1 corrupted file:
"C:\Users\Greg\AppData\Local\Temp\Low\{7014E919-2EAA-4158-AB8A-7483300316F4}.dll";"Corrupted executable file";"Moved to Virus Vault"


My System SpecsSystem Spec
.
04 May 2014   #2
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

With so many and varied issues, I think a Repair Install is in order. Blue text is a link to a tutorial.
My System SpecsSystem Spec
11 May 2014   #3
greg sinc

windows 7 home premium 64 bit
 
 

Britton30, do you have any other ideas? using my windows 7 upgrade dvd, i get the following:

the upgrade was cancelled.

setup cant continue. restart the computer and restart setup. when prompted, try getting the latest updates.

but i selected updates.
My System SpecsSystem Spec
.

11 May 2014   #4
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

All I can think of is a Custom Windows 7 Wallpapers [7]

You could also try the Repair install by making your own installer, start at # 5.
Repair Install
My System SpecsSystem Spec
11 May 2014   #5
greg sinc

windows 7 home premium 64 bit
 
 

not sure a custom wallpaper will help me here.
but i am attempting to download the windows 7 install. currently heidoc is experiencing problems with broken links.
My System SpecsSystem Spec
11 May 2014   #6
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Sorry 'bout that, I meant this: System Restore

Heidoc does get dodgy at times, I suspect they have a high load.
My System SpecsSystem Spec
17 May 2014   #7
greg sinc

windows 7 home premium 64 bit
 
 

disk image from heidoc, did not work, same result as install disk.

system restore did not work, probably because oldest restore point does not go far enough back.
My System SpecsSystem Spec
18 May 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.

Also please upload the entire C:\Windows\Logs\CBS folder (compressed) - the data may give us a handle on what's happening.
My System SpecsSystem Spec
18 May 2014   #9
greg sinc

windows 7 home premium 64 bit
 
 

from the file menu i couldnt save. i selected save events from right pane.
My System SpecsSystem Spec
18 May 2014   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR shows the following problem...
Code:
Checking Packages
(f) CSI Unable to Query Store Version 0x00000002
From the looks of the event logs, you've been having a few problems for over a year - including your Apple apps, and .NET


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.
My System SpecsSystem Spec
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