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Windows 7: Windows update encountered an unknown error 80070005

07 May 2014   #1
whitty1001

windows 7 64bit
 
 
Windows update encountered an unknown error 80070005

Hi so whilst trying to do windows 7 updates i keep getting error code this error code:

error code 80070005, windows update has encountered an unknown error, Windows cant update important files and services while the system is using them. save any open files and the restart the computer.

I have no files open whilst the updates are running so im not sure why the last part of the message comes up.

It should be noted that recently my pc has been unable to recognise any external devices like phones and cameras and my pc has no malware or virus as stated in my other forum post about this issue with external devices.

coming back to this main issue though, does anyone know how this can be resolved?


My System SpecsSystem Spec
.
07 May 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Start with this...

Please follow the Windows Update Posting Instructions and post the requested data
My System SpecsSystem Spec
08 May 2014   #3
whitty1001

windows 7 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Start with this...

Please follow the Windows Update Posting Instructions and post the requested data
Here is the error and the logs
and the windows update log
and the SFC scan result
My System SpecsSystem Spec
.

08 May 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You appear to have some adware installed - specifically, Bandoo.

I think a malware scan is probably the first order of business, while I check through your other logs.- there doesn't appear to be any result from the CheckSUR scan in your upload?



Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds
My System SpecsSystem Spec
08 May 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Your CBSPersist log shows a rather serious problem.
Code:
2014-05-07 18:32:48, Info                  CSI    0000015e ICSITransaction::Commit calling IStorePendingTransaction::Apply - coldpatching=FALSE applyflags=7
2014-05-07 18:32:48, Info                  CSI    0000015f Creating NT transaction (seq 3), objectname [6]"(null)"
2014-05-07 18:32:48, Info                  CSI    00000160 Created NT transaction (seq 3) result 0x00000000, handle @0x420
2014-05-07 18:32:48, Error                 CSI    00000161 (F) STATUS_ACCESS_DENIED #1821447# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysCreateKey(key = {provider=NULL, handle=0}, da = (KEY_READ|KEY_SET_VALUE|KEY_CREATE_SUB_KEY|KEY_WOW64_64KEY), oa = @0x1c1e750->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[42]"\Registry\Machine\System\CurrentControlSet"; a:(OBJ_CASE_INSENSITIVE)}, ti = 0, class = [6]"(null)", co = (REG_OPTION_BACKUP_RESTORE), disp = Unmapped disposition: 0)
[gle=0xd0000022]
2014-05-07 18:32:48, Error                 CSI    00000162@2014/5/7:17:32:48.019 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3440): Error STATUS_ACCESS_DENIED originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysCreateKey expression: (null)
[gle=0x80004005]
2014-05-07 18:33:00, Error                 CSI    00000163 (F) STATUS_ACCESS_DENIED #1821446# from Windows::Rtl::SystemImplementation::CKey::CreateNewKey(...)[gle=0xd0000022]
2014-05-07 18:33:00, Error                 CSI    00000164 (F) STATUS_ACCESS_DENIED #1821332# from Windows::COM::CComponentStore::ApplyTransactionNow(...)[gle=0xd0000022]
2014-05-07 18:33:00, Error                 CSI    00000165 (F) HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED) #1821324# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Apply(...)[gle=0x80070005]
2014-05-07 18:33:00, Error                 CSI    00000166 (F) HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED) #709941# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 22 (0x00000016), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80070005]
2014-05-07 18:33:00, Error                 CSI    00000167 (F) HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED) #709940# 19825696 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000016, pSink = NULL, disp = 0)
[gle=0x80070005]
2014-05-07 18:33:00, Info                  CBS    Scavenge: Failed to commit scavenging of CSI store. [HRESULT = 0x80070005 - E_ACCESSDENIED]
This implies that there is some major corruption in your registry - specifically, the SYSTEM hive.

Let's see if we can get some closer idea of where the problem lies.

Please open an Elevated Command Prompt, and run the following commands...

REG QUERY HKLM\SYSTEM\CurrentControlSet
REG QUERY HKLM\SYSTEM
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList"



Post the results...


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
08 May 2014   #6
whitty1001

windows 7 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
You appear to have some adware installed - specifically, Bandoo.

I think a malware scan is probably the first order of business, while I check through your other logs.- there doesn't appear to be any result from the CheckSUR scan in your upload?



Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds
Hi so i tries to install it but this error kept coming up and when during the installation. However when i press ok the installation continues but the program itself never opens when i double click it.
My System SpecsSystem Spec
08 May 2014   #7
whitty1001

windows 7 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Your CBSPersist log shows a rather serious problem.
Code:
2014-05-07 18:32:48, Info                  CSI    0000015e ICSITransaction::Commit calling IStorePendingTransaction::Apply - coldpatching=FALSE applyflags=7
2014-05-07 18:32:48, Info                  CSI    0000015f Creating NT transaction (seq 3), objectname [6]"(null)"
2014-05-07 18:32:48, Info                  CSI    00000160 Created NT transaction (seq 3) result 0x00000000, handle @0x420
2014-05-07 18:32:48, Error                 CSI    00000161 (F) STATUS_ACCESS_DENIED #1821447# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysCreateKey(key = {provider=NULL, handle=0}, da = (KEY_READ|KEY_SET_VALUE|KEY_CREATE_SUB_KEY|KEY_WOW64_64KEY), oa = @0x1c1e750->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[42]"\Registry\Machine\System\CurrentControlSet"; a:(OBJ_CASE_INSENSITIVE)}, ti = 0, class = [6]"(null)", co = (REG_OPTION_BACKUP_RESTORE), disp = Unmapped disposition: 0)
[gle=0xd0000022]
2014-05-07 18:32:48, Error                 CSI    00000162@2014/5/7:17:32:48.019 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3440): Error STATUS_ACCESS_DENIED originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysCreateKey expression: (null)
[gle=0x80004005]
2014-05-07 18:33:00, Error                 CSI    00000163 (F) STATUS_ACCESS_DENIED #1821446# from Windows::Rtl::SystemImplementation::CKey::CreateNewKey(...)[gle=0xd0000022]
2014-05-07 18:33:00, Error                 CSI    00000164 (F) STATUS_ACCESS_DENIED #1821332# from Windows::COM::CComponentStore::ApplyTransactionNow(...)[gle=0xd0000022]
2014-05-07 18:33:00, Error                 CSI    00000165 (F) HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED) #1821324# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Apply(...)[gle=0x80070005]
2014-05-07 18:33:00, Error                 CSI    00000166 (F) HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED) #709941# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 22 (0x00000016), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80070005]
2014-05-07 18:33:00, Error                 CSI    00000167 (F) HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED) #709940# 19825696 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000016, pSink = NULL, disp = 0)
[gle=0x80070005]
2014-05-07 18:33:00, Info                  CBS    Scavenge: Failed to commit scavenging of CSI store. [HRESULT = 0x80070005 - E_ACCESSDENIED]
This implies that there is some major corruption in your registry - specifically, the SYSTEM hive.

Let's see if we can get some closer idea of where the problem lies.

Please open an Elevated Command Prompt, and run the following commands...

REG QUERY HKLM\SYSTEM\CurrentControlSet
REG QUERY HKLM\SYSTEM
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList"



Post the results...


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight select Copy. In the CP Window, click on the black/white icon at top left select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Policies
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services

C:\Windows\system32>REG QUERY HKLM\SYSTEM

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002
HKEY_LOCAL_MACHINE\SYSTEM\MountedDevices
HKEY_LOCAL_MACHINE\SYSTEM\RNG
HKEY_LOCAL_MACHINE\SYSTEM\Select
HKEY_LOCAL_MACHINE\SYSTEM\Setup
HKEY_LOCAL_MACHINE\SYSTEM\Software
HKEY_LOCAL_MACHINE\SYSTEM\WPA
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet

C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion
\ProfileList"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
ProfilesDirectory REG_EXPAND_SZ %SystemDrive%\Users
Default REG_EXPAND_SZ %SystemDrive%\Users\Default
Public REG_EXPAND_SZ %SystemDrive%\Users\Public
ProgramData REG_EXPAND_SZ %SystemDrive%\ProgramData

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-18
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-19
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-20
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-21-1213257782-607955513-1310555919-1000
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-21-1213257782-607955513-1310555919-1003

C:\Windows\system32>
C:\Windows\system32>
My System SpecsSystem Spec
08 May 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

From a similar case in the MalwareBytes forums, it seems that the MBAM installer error can be caused by a badly infected system

However, it can happen because of other reasons, and may be curable by uninstalling and cleaning MBAM out properly, and then reinstalling it.

See the instructions here - https://forums.malwarebytes.org/inde...owtopic=146017 - run the cleaner rwice (with a REBOOT in between!) before rebooting, and attempting to install MBAM again.

What Anti-Virus are you currently running? What other AV's have EVER been used on this machine?

Your script results are pretty normal apart from one oddity which I'd like to see a little ore detail of

Please open an Elevated Command Prompt, and run the following command...

REG QUERY HKLM\SYSTEM\Software


Post the results
My System SpecsSystem Spec
08 May 2014   #9
whitty1001

windows 7 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
From a similar case in the MalwareBytes forums, it seems that the MBAM installer error can be caused by a badly infected system

However, it can happen because of other reasons, and may be curable by uninstalling and cleaning MBAM out properly, and then reinstalling it.

See the instructions here - https://forums.malwarebytes.org/inde...owtopic=146017 - run the cleaner rwice (with a REBOOT in between!) before rebooting, and attempting to install MBAM again.

What Anti-Virus are you currently running? What other AV's have EVER been used on this machine?

Your script results are pretty normal apart from one oddity which I'd like to see a little ore detail of

Please open an Elevated Command Prompt, and run the following command...

REG QUERY HKLM\SYSTEM\Software


Post the results
I am currently using Microsoft security essentials with Norton security being previously used but fully uninstalled from the system. i will try and completely remove malwarebytes now. Here are the results from the command request:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY HKLM\SYSTEM\Software

HKEY_LOCAL_MACHINE\SYSTEM\Software\Policies

C:\Windows\system32>
My System SpecsSystem Spec
08 May 2014   #10
whitty1001

windows 7 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
From a similar case in the MalwareBytes forums, it seems that the MBAM installer error can be caused by a badly infected system

However, it can happen because of other reasons, and may be curable by uninstalling and cleaning MBAM out properly, and then reinstalling it.

See the instructions here - https://forums.malwarebytes.org/inde...owtopic=146017 - run the cleaner rwice (with a REBOOT in between!) before rebooting, and attempting to install MBAM again.

What Anti-Virus are you currently running? What other AV's have EVER been used on this machine?

Your script results are pretty normal apart from one oddity which I'd like to see a little ore detail of

Please open an Elevated Command Prompt, and run the following command...

REG QUERY HKLM\SYSTEM\Software


Post the results
Ran the scan and i think 10 pieces of malware were found, the logs are attached.
My System SpecsSystem Spec
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 Windows update encountered an unknown error 80070005




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