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Windows 7: Error 800B0100-Important update categorised as not applicable to PC

08 May 2014   #1
AussieWindows7

Windows 7 Home Premium 64-bit SP1
 
 
Error 800B0100-Important update categorised as not applicable to PC

Hi everyone

I am a newbie and I am sure its "not the tool but the mechanic" and is obvious but here goes:

Issue 1

3 important updates in Windows update reveal error 800B0100. They are KB:2604115, 2729452 and 2898857. They do not install. On PC they are called updates for Windows 7 yet, on-line they are called Windows6.1. Attempt at manual downloading on-line, results in message for KB: 2604115 and 2898857 "updates not applicable for my computer" what???. KB 2604115 starts to install then says 'Not installed". Microsoft Fixit says, prob installing recent updates, error 0x800B0100, and crypto service components are not registered. Have run Update Readiness Tool and Hotfix KB947821. Not resolved.

Curious that they are termed Windows 7 updates on PC in Windows Update yet online they say they are for Windows 6.1. Also statement that KB 2604115 and 2898857 are not applicable to my computer.

Do I need to worry about these or just ignore?

Issue 2

The Internet Explorer icon just disappeared. Have been IE and Mozilla. I click on IE button in the Start button and a box pops up that says "C:/Program File/Internet Explorer/explorer.exe is not a valid Win32 application". Tried to download internet explorer again but to no avail.

Thanks everyone for any advice


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JXQF8-BC3TX-CC89W
Windows Product Key Hash: u1adjk4W9l2maCcoLN2vpNp+ka8=
Windows Product ID: 00359-OEM-8703334-05242
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {3DC8D3AF-7402-49A2-AFAF-CA32A4E3A3E6}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Project Standard 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3DC8D3AF-7402-49A2-AFAF-CA32A4E3A3E6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CC89W</PKey><PID>00359-OEM-8703334-05242</PID><PIDType>3</PIDType><SID>S-1-5-21-1906030294-1552307222-466000435</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0801</Version><SMBIOSVersion major="2" minor="6"/><Date>20110323000000.000000+000</Date></BIOS><HWID>25433607018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-003A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2007</Name><Ver>12</Ver><Val>A223674B34C9F78</Val><Hash>Rgn5dpuuiiR49L7SSsIckzr/weI=</Hash><Pid>84888-956-2647907-63607</Pid><PidType>1</PidType></Product></Products><Applications><App Id="3A" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-033-305242-02-3081-7600.0000-0562011
Installation ID: 018725332486006273190603717991241260220984954152590991
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: CC89W
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 8/05/2014 4:34:36 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAln0e66YH4NtiNOoCSt3UgDDhMjB8ty5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
SSDT AMICPU PROC


My System SpecsSystem Spec
.
08 May 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Windows Vista(tm) is Windows6.0
Windows 7(tm) is Windows6.1
Windows 8(tm) is Windows6.2
Windows 8.1(tm) is Windows6.?

The version numbers, rather than the trade name reveal which version of the Source Code forms the base for the OS.
This was fine up to Vista, because they weren't similar... and then MS went silly and started TM'ing apparent version numbers

It does get confusing - and I really can't offhand remember what the version number for Windows 8.1 is!

....back to your problem.

It's likely caused by corruption in the SoftwareDistribution folder.

There are two ways to attempt to deal with it - the clever way, and the quick way.

One preserves most/all your Windows Update history, while the other trashes it (but updates are still installed) - neither are guaranteed to work.

Your choice - how much of a tearing hurry are you in to get back to what passes for normality?

Let me know and we'll work on it
My System SpecsSystem Spec
09 May 2014   #3
AussieWindows7

Windows 7 Home Premium 64-bit SP1
 
 
Error 800B0100-Important update categorised as not applicable to PC

Thanks very much for your trouble. The publishing date of same of the updates are 2012 and it does not appear to have affected performance of my PC yet, so the right approach instead of a quick fix would be preferred. Would it be an option to just reinstall Windows 7? Any help would be a appreciated
My System SpecsSystem Spec
.

10 May 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sounds like the problem has been there for quite a while!



Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

Install only the oldest update found - and reboot once installed
then go back to Windows updates and install the others.
My System SpecsSystem Spec
11 May 2014   #5
AussieWindows7

Windows 7 Home Premium 64-bit SP1
 
 

Thank you NoelDP. Do I run these commands separately ie) the first line and then enter and do the reboot, the second next line, enter and do the reboot etc, or do I type in each command on a separate line as in your email and then enter and do the reboot? Told you I was a newbie..thank you for your patience.
My System SpecsSystem Spec
12 May 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

No - run all three commands Press the Enter Key after each), and then reboot.
My System SpecsSystem Spec
14 May 2014   #7
AussieWindows7

Windows 7 Home Premium 64-bit SP1
 
 
Resolved

Hi there NoelDP,

Yes, the problem has been there for a while, years in fact, but it was my son's PC through high school, which became mine once he left, and which kacked itself. But I am to blame there, hence my concern to get my PC running smoothly. For years the same message has come up that the three updates in question were being installed on shutdown of my PC. I thought that it was something done at the conclusion of every computer session but in this sich they were being installed and failing at the last moment before shutting the PC down, I assume.

A tale follows. My PC is the source of my business and so the solution you gave me was set for implementation next weekend.

Last night, however, 23 updates appeared for download when the PC was shutting down. I followed the process closely. It took some time. On startup again PC seemed to work OK. When starting up this morning I see that those Poltergeist Demon updates from years ago had been updated. My PC is now up to date.

I can only assume that a Windows 7 angel organised a priest to exorcise these Poltergeist Demon updates from goodness knows where, I do not know how this type of world works. These updates have seen the light and are now safely in the bosom of technology heaven. "This computer is KA...LEEN".

I do not understand how or why this has happened as a I am one of the congregation, but whoever is responsible, I thank you very very much.

NoelDB, I see so many people in these forums needing help and people come along and just help, free of charge, understanding the angst that people go through in facing technology which is now inevitably part of our future, we have no choice. Even though I did not try your solution, it took your time. So from me to you and all those other wizards out there, thank you. This is good Karma for you on more than a technology level as part of our human community. Cheers mate. Did ya see that, I just inserted a smiley!!! CU round like a rissole!
My System SpecsSystem Spec
14 May 2014   #8
AussieWindows7

Windows 7 Home Premium 64-bit SP1
 
 

By the way Noel, really like your ID photo, takes me back home. Am playing the bagpipes now. Cheers
My System SpecsSystem Spec
15 May 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I suspect that there's a lot more updates still to come

See what Windows Update has to say if you do a manual check for Updates - then look in the History and see if there were any failures recently.
800b0100 errors don't often fix themselves, but it's possible that running the SURT kicked the system into submission
My System SpecsSystem Spec
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