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Windows 7: Error Code9C59 during windows update for ie11

09 May 2014   #1
Fabio1701

Windows 7 Home Premium SP1, 64bit
 
 
Error Code9C59 during windows update for ie11

Hello all,

I have followed steps 1 and 2 in your posting instructions (Windows Update Posting Instructions) and I would like to upload the CBS.zip file from step 4, but it is 11.7 MB and the forum limit for a zip attachment is 8 MB. I still have it so let me know if there is another way to deliver it.

My problem is getting the error Code9C59 during a windows update. I have been getting this for a couple of weeks now. The important update regards ie11, the optional one is ie10.

(Superfluous information: Normally I wouldn't care as I don't use ie to browse, but I have been trying to update my Battle.net Agent so I can continue playing Diablo3 and it gets an error BLZBNTBTS00000028. This started a few weeks ago coinciding with the update, and through my investigations after checking the standard stuff like internet being on and Blizzard not being down, that this battle.net error may happen because windows is not fully updated, and ie11 is the only important update not completed. Thus my struggle with ie11. Just FYI because maybe the info migth help you or you have come across the battle.net error and can give extra insight into that.)

Please help me overcome error Code9C59.
Thank you for the attention!
Fabio1701


My System SpecsSystem Spec
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10 May 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Delete the oldest CBSPersist cab files from the archive, and try the upload again once the size is bellow the limit
My System SpecsSystem Spec
10 May 2014   #3
Fabio1701

Windows 7 Home Premium SP1, 64bit
 
 

Thanks Noel. I've attached a reduced CBS.zip now. (I have kept the old cab files in case you need to see them later.)
My System SpecsSystem Spec
.

10 May 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have problems revealed by CheckSUR...
Code:
Unavailable repair files:
 servicing\packages\Package_1_for_KB2838727~31bf3856ad364e35~amd64~~10.2.1.0.mum
 servicing\packages\Package_1_for_KB2838727~31bf3856ad364e35~amd64~~10.2.1.0.mum
 servicing\packages\Package_for_KB2838727_RTM~31bf3856ad364e35~amd64~~10.2.1.0.mum
 servicing\packages\Package_for_KB2838727_RTM~31bf3856ad364e35~amd64~~10.2.1.0.mum
 servicing\packages\Package_for_KB2838727~31bf3856ad364e35~amd64~~10.2.1.0.mum
 servicing\packages\Package_for_KB2838727~31bf3856ad364e35~amd64~~10.2.1.0.mum
 servicing\packages\Package_1_for_KB2838727~31bf3856ad364e35~amd64~~10.2.1.0.cat
 servicing\packages\Package_1_for_KB2838727~31bf3856ad364e35~amd64~~10.2.1.0.cat
 servicing\packages\Package_for_KB2838727_RTM~31bf3856ad364e35~amd64~~10.2.1.0.cat
 servicing\packages\Package_for_KB2838727_RTM~31bf3856ad364e35~amd64~~10.2.1.0.cat
 servicing\packages\Package_for_KB2838727~31bf3856ad364e35~amd64~~10.2.1.0.cat
 servicing\packages\Package_for_KB2838727~31bf3856ad364e35~amd64~~10.2.1.0.cat
... but SFC didn't find anything to complain about.

I'll post a fix for the above errors later.
My System SpecsSystem Spec
10 May 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - fo1aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder fo1aa in the same place.
Open this folder - there should be one folders inside it ( Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages


Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
10 May 2014   #6
Fabio1701

Windows 7 Home Premium SP1, 64bit
 
 

Thanks! I put the content in the packages folder as in the screenshot below and ran the CheckSUR tool. Attached are both the CheckSUR.log and CheckSUR.persist.log files.
My System SpecsSystem Spec
11 May 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Good - that's cleared the CheckSUR errors.

If we're lucky, IE should install now.
My System SpecsSystem Spec
11 May 2014   #8
Fabio1701

Windows 7 Home Premium SP1, 64bit
 
 

Excellent! The update worked and ie11 is installed! Even better, this solved my Battle.net Agent problem and that updated too!

Thank you so much! I was going nuts. I am amazed you guys at sevenforums.com just help people out for free. You guys are angels. Thanks for the assist and making the fix for me Noel.

*Marked Solved*

Edit: Let me know if there is anything I can do for you, like a review or anything.
My System SpecsSystem Spec
11 May 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Obviously, one of the broken updates was involved somewhere along the way with the connection problem.

No need for a review - if you feel like it, you could click on the scales at the top right of any of my posts in the thread to give me some 'rep'.

Good luck!
My System SpecsSystem Spec
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 Error Code9C59 during windows update for ie11




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