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Windows 7: Windows Not Genuine error

20 May 2014   #11
firedrake1988

Windows 7 Home Premium 64bit
 
 

No malware found

I'm starting a avast antivirus scan as well.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-HVWYH-MBXKP-W7CC3
Windows Product Key Hash: 35e9sO363nLS1jXQZWfSbi1AQ1w=
Windows Product ID: 00359-114-0991896-85122
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F23FA5BB-B372-493D-84EC-5932BEA95EA9}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F23FA5BB-B372-493D-84EC-5932BEA95EA9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W7CC3</PKey><PID>00359-114-0991896-85122</PID><PIDType>5</PIDType><SID>S-1-5-21-2593155633-956918059-1567395968</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7693</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V2.6</Version><SMBIOSVersion major="2" minor="7"/><Date>20131008000000.000000+000</Date></BIOS><HWID>12E03D07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-114-099189-00-1033-7601.0000-1372014
Installation ID: 019832652832877450954954231002876846476415143363369025
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: W7CC3
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 5/20/2014 4:26:08 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000010240
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAln1ajyrA2oyAClTyEDOMaQCs/lVgu0Dp

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  FPDT			ALASKA		A M I
  SSDT			AMD   		POWERNOW
  IVRS			AMD  		RD890S



My System SpecsSystem Spec
.
21 May 2014   #12
firedrake1988

Windows 7 Home Premium 64bit
 
 

No Virus's found either
My System SpecsSystem Spec
23 May 2014   #13
firedrake1988

Windows 7 Home Premium 64bit
 
 

Any other idea's?
My System SpecsSystem Spec
.

26 May 2014   #14
firedrake1988

Windows 7 Home Premium 64bit
 
 

Bump
My System SpecsSystem Spec
26 May 2014   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Sorry about that!


Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

My System SpecsSystem Spec
26 May 2014   #16
firedrake1988

Windows 7 Home Premium 64bit
 
 

Farbar Service Scanner Version: 21-05-2014
Ran by Bug (administrator) on 26-05-2014 at 10:05:59
Running from "C:\Users\Bug\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****
My System SpecsSystem Spec
26 May 2014   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've only seen this error set 4 times previously (that I can trace) - twice it was fixed by running SFC, once required a repair install, and the fourth needed a new hard drive.

Let's check the drive...
Please run a full CHKDSK scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.
You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot)

Once you have the system back up and running please copy the following files to your desktop and compress them - then upload them to your reply.

C:\Windows\System32\winevt\Application.evtx
C:\Windows\System32\winevt\System.evtx
My System SpecsSystem Spec
26 May 2014   #18
firedrake1988

Windows 7 Home Premium 64bit
 
 

My System SpecsSystem Spec
26 May 2014   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The CHKDSK shows no significant errors, apart from a single bad sector.
This could be the early signs of a failing drive.
CHKDSK is showing only a 240GB partition? - I assume this is on your 1TBdrive (since the other is only 100GB)?
If that's the case, you should also run CHKDSK on the other partitions and see how many bad sectors are reported there, in case the problem is at the edge of this partition but mostly in another.
My System SpecsSystem Spec
26 May 2014   #20
firedrake1988

Windows 7 Home Premium 64bit
 
 

Best I saw no problems with the HD in the other partitions but I copied everything from the cmd. The last one is the 120gb. I also re-uploaded those files in case they changed any.

https://onedrive.live.com/redir?resi...67FBCA1D%21132

Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Bug>CHKDSK E: /R
The type of the file system is NTFS.

CHKDSK is verifying files (stage 1 of 5)...
  256 file records processed.
File verification completed.
  0 large file records processed.
  0 bad file records processed.
  0 EA records processed.
  0 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 5)...
  284 index entries processed.
Index verification completed.
  0 unindexed files scanned.
  0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 5)...
  256 file SDs/SIDs processed.
Security descriptor verification completed.
  15 data files processed.
CHKDSK is verifying Usn Journal...
  46792 USN bytes processed.
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  240 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  65505008 free clusters processed.
Free space verification is complete.
Windows has checked the file system and found no problems.

 262143999 KB total disk space.
     49236 KB in 10 files.
        12 KB in 16 indexes.
         0 KB in bad sectors.
     74715 KB in use by the system.
     65536 KB occupied by the log file.
 262020036 KB available on disk.

      4096 bytes in each allocation unit.
  65535999 total allocation units on disk.
  65505009 allocation units available on disk.

C:\Users\Bug>CHKDSK f: /R
The type of the file system is NTFS.
Volume label is Musiks.

CHKDSK is verifying files (stage 1 of 5)...
  2816 file records processed.
File verification completed.
  0 large file records processed.
  0 bad file records processed.
  0 EA records processed.
  0 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 5)...
  3364 index entries processed.
Index verification completed.
  0 unindexed files scanned.
  0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 5)...
  2816 file SDs/SIDs processed.
Security descriptor verification completed.
  275 data files processed.
CHKDSK is verifying Usn Journal...
  12246216 USN bytes processed.
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  2800 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  9210113 free clusters processed.
Free space verification is complete.
Windows has checked the file system and found no problems.

  52428799 KB total disk space.
  15503904 KB in 2422 files.
      1608 KB in 276 indexes.
         0 KB in bad sectors.
     82831 KB in use by the system.
     65536 KB occupied by the log file.
  36840456 KB available on disk.

      4096 bytes in each allocation unit.
  13107199 total allocation units on disk.
   9210114 allocation units available on disk.

C:\Users\Bug>CHKDSK g: /R
The type of the file system is NTFS.

CHKDSK is verifying files (stage 1 of 5)...
  30720 file records processed.
File verification completed.
  5 large file records processed.
  0 bad file records processed.
  0 EA records processed.
  0 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 5)...
  34034 index entries processed.
Index verification completed.
  0 unindexed files scanned.
  0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 5)...
  30720 file SDs/SIDs processed.
Security descriptor verification completed.
  1658 data files processed.
CHKDSK is verifying Usn Journal...
  27579808 USN bytes processed.
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  30704 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  90063029 free clusters processed.
Free space verification is complete.
Windows has checked the file system and found no problems.

 400043007 KB total disk space.
  39644136 KB in 28845 files.
     10732 KB in 1659 indexes.
         0 KB in bad sectors.
    136019 KB in use by the system.
     65536 KB occupied by the log file.
 360252120 KB available on disk.

      4096 bytes in each allocation unit.
 100010751 total allocation units on disk.
  90063030 allocation units available on disk.

C:\Users\Bug>CHKDSK D: /R
The type of the file system is NTFS.

CHKDSK is verifying files (stage 1 of 5)...
  256 file records processed.
File verification completed.
  0 large file records processed.
  0 bad file records processed.
  0 EA records processed.
  0 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 5)...
  284 index entries processed.
Index verification completed.
  0 unindexed files scanned.
  0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 5)...
  256 file SDs/SIDs processed.
Security descriptor verification completed.
  15 data files processed.
CHKDSK is verifying Usn Journal...
  46792 USN bytes processed.
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  240 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  29276993 free clusters processed.
Free space verification is complete.
Windows has checked the file system and found no problems.

 117218303 KB total disk space.
     40020 KB in 10 files.
        12 KB in 16 indexes.
         0 KB in bad sectors.
     70295 KB in use by the system.
     65536 KB occupied by the log file.
 117107976 KB available on disk.

      4096 bytes in each allocation unit.
  29304575 total allocation units on disk.
  29276994 allocation units available on disk.

C:\Users\Bug>
My System SpecsSystem Spec
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