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Windows 7: Windows components do not appear in "view installed updates"

21 May 2014   #1
samsquared

Windows 7 Professional 64 bit
 
 
Windows components do not appear in "view installed updates"

I am using Windows 7 Pro SP1 64-bit. I want to remove IE 11 but when I go to look at Installed updates, only 47 items show. There are updates for MS Office, Adobe, etc., but no Windows updates. I have another laptop with the same OS and I can see the updates on it. Is there some option in Windows update I need to set?

Removal of IE11 is not the real problem here, it's the absence of the windows components. This is a new laptop.


My System SpecsSystem Spec
.
22 May 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

If the machine came with IE11 pre-installed, then it almost certainly cannot be removed.
You'd have to reformat and reinstall using retail media - assuming that your machine actually has a proper Windows 7 COA sticker, and isn't simply a downgrade from Windows 8 Pro.
My System SpecsSystem Spec
22 May 2014   #3
samsquared

Windows 7 Professional 64 bit
 
 

Thanks for your reply, but removing IE 11 is no longer the issue. Where are my Windows components in case I had to remove something?
My System SpecsSystem Spec
.

22 May 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Do you have Windows Update set to download and install updates?
Have you done a manual Check For Updates to see if anything new is found?

From the look of the updates showing there, there have been no updates installed for quite some time.
Let's do a few diagnostics


Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.


Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CBA files, for a number of reasons)
My System SpecsSystem Spec
25 May 2014   #5
samsquared

Windows 7 Professional 64 bit
 
 

I will try your suggestions but let me re-state that I am NOT having a problem with Windows update. If I bring up Windows update and select view update history, there are approximately 140 updates with the last one being May 18 (see image). I just don't see them in installed updates in Programs and Features.
My System SpecsSystem Spec
25 May 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please open an Elevated Command Prompt, and run the following commands

Code:
 
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2864058_SP1~31bf3856ad364e35~amd64~~6.1.1.1"
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2864058~31bf3856ad364e35~amd64~~6.1.1.1"
 
.
post the results.


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
25 May 2014   #7
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Hope I'm not getting in the way.
From post #5.
Quote:
I just don't see them in installed updates in Programs and Features.
I don't believe you will ever see all KB xxxxxxx in Programs and Features.

Noel please correct me if I'm incorrect. I do try to learn while watching you work.

Back to watching.
My System SpecsSystem Spec
25 May 2014   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Hope I'm not getting in the way.
From post #5.
Quote:
I just don't see them in installed updates in Programs and Features.
I don't believe you will ever see all KB xxxxxxx in Programs and Features.

Back to watching.
Should do - option link at top left
My System SpecsSystem Spec
25 May 2014   #9
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Thank you Noel.
My System SpecsSystem Spec
25 May 2014   #10
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Noel, another party crasher here with a question.

Does running Windows Update Cleanup remove them from Installed Updates and leave them in the Update History list ?

tyia
My System SpecsSystem Spec
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 Windows components do not appear in "view installed updates"




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