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Windows 7: Windows Update Error Code 8020002E

27 May 2014   #11
Larry2244

Windows 7 Professional SP1 32 bit
 
 

I cleared the SoftwareDistribution folder and followed your instructions. Still the same error code. Do you want me upload the logs again to see what happened? I appreciate all your help Noel.


My System SpecsSystem Spec
.
27 May 2014   #12
Larry2244

Windows 7 Professional SP1 32 bit
 
 

I cleared the SoftwareDistribution folder and followed your instructions. Same error code. I then disabled my firewall (AVG) and tried again, same error. Do you want me to upload the event logs again? I appreciate all your help Noel, Thanks.
My System SpecsSystem Spec
27 May 2014   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Just the windowsupdate.log, I think, please.
My System SpecsSystem Spec
.

27 May 2014   #14
Larry2244

Windows 7 Professional SP1 32 bit
 
 

Here you go.
My System SpecsSystem Spec
30 May 2014   #15
Larry2244

Windows 7 Professional SP1 32 bit
 
 

Today I tried to install the updates and received a second error code: 80072F78. Does this help diagnose the problem?
I appreciate all your help Noel.
My System SpecsSystem Spec
30 May 2014   #16
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Again - it's a connection problem....
here's the 'literal' translation....
ERROR_WINHTTP_INVALID_SERVER_RESPONSE
It means basically that the signal isn't finding a server where it thinks it should.
You need to check out your Internet Options connections tab - make sure that any proxy settings in use are correct, or disable the proxy and try again.
My System SpecsSystem Spec
30 May 2014   #17
Larry2244

Windows 7 Professional SP1 32 bit
 
 

Forgive me Noel, I don't really know what I need to change with the server connection. I have high speed internet. Just tested the speed and I have 47 Mbps down, 12 Mbps up. I also reset my modem. When I checked under my internet connections, it is set to automatically detect settings. Are these updates that important? Or should I just ignore them?
My System SpecsSystem Spec
30 May 2014   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The one you're looking for is the proxy settings. For most people these should be totally blank
My System SpecsSystem Spec
30 May 2014   #19
Larry2244

Windows 7 Professional SP1 32 bit
 
 

It was, but I reset my wireless and internet connection. I was able to install one of the updates. Restarted my computer, and was able to instal the other two. Thanks for all your help Noel! Have a great weekend!
My System SpecsSystem Spec
30 May 2014   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great!

Good luck.
My System SpecsSystem Spec
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 Windows Update Error Code 8020002E




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