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Windows 7: Windows Update Error Code 800736B3

26 May 2014   #1
Al63

Windows 7 Home Premium 64bit
 
 
Windows Update Error Code 800736B3

Hi,

This is my first post, and not all that clever with pcs, so apologies in advance if I've missed something out.

I have been getting this error code repeatedly when trying to install update KB2922229 for a couple of months now. Never had any problems before. Other updates were installing just fine, but I am now getting the same error code when trying to install update KB2871997. As both of these updates seem to be related to security, I am getting a bit concerned.

I have followed the steps in the Windows Update Posting Instructions, running SURT and an SFC scan. Logs attached.

Hope someone will be kind enough to help with this.


My System SpecsSystem Spec
.
26 May 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I have never seen such a CheckSUR summary before!
Code:
Summary:
Seconds executed: 94
 Found 6833 errors
 Fixed 6833 errors
  CSI Catalog Missing Total count: 7
  Fixed: CSI Catalog Missing.  Total count: 7
  CSI Missing Component Key Total count: 927
  Fixed: CSI Missing Component Key.  Total count: 927
  CSI Missing Pinned Component Key Total count: 15
  Fixed: CSI Missing Pinned Component Key.  Total count: 15
  CSI Missing Identity Total count: 2026
  Fixed: CSI Missing Identity.  Total count: 2026
  CSI Missing C Mark Total count: 1617
  Fixed: CSI Missing C Mark.  Total count: 1617
  CSI Payload File Missing Total count: 24
  Fixed: CSI Payload File Missing.  Total count: 24
  CSI F Mark Missing Total count: 2232
  Fixed: CSI F Mark Missing.  Total count: 2232
The SFC scan is clear - which in view of the above, is rather surprising.

Have you tried installing the updates again since running the CheckSUR/SURT?

If not, please do so, and let us know what happens - First do a check for Updates, and see if the updates appear at all - they may not.
My System SpecsSystem Spec
27 May 2014   #3
Al63

Windows 7 Home Premium 64bit
 
 

Many thanks for the reply.

The same updates do appear, and are still failing to install with the same error code. The computer is only around a year old, so very surprised to see so many errors
My System SpecsSystem Spec
.

27 May 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It's all down to one error - the trick s to find the original failing update and cure that one.
You need to get the list of available updates, and find the oldest one that is failing - let me know the KB number associated with it - and get that one to install. The others will probably go in easily once we get that one in.
My System SpecsSystem Spec
27 May 2014   #5
Al63

Windows 7 Home Premium 64bit
 
 

The first/oldest update which failed was KB2922229.
My System SpecsSystem Spec
27 May 2014   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Download that update from here... Download Security Update for Windows 7 for x64-based Systems (KB2922229) from Official Microsoft Download Center and save it - then run the downloaded file by double-clicking on it.

What happens? Do you get a different error message?
My System SpecsSystem Spec
27 May 2014   #7
Al63

Windows 7 Home Premium 64bit
 
 

The message says that the update failed. The error code is the same - 800736B3.
My System SpecsSystem Spec
01 Jun 2014   #8
Al63

Windows 7 Home Premium 64bit
 
 

Hi,

I am still having the same issue, and would be grateful for any further help with this.

Thanks
My System SpecsSystem Spec
02 Jun 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I suspect that you have greater underlying problems than we are going to be able to deal with in a forum context.
Your best and quickest hope for a solution is going to be a repair install Repair Install
My System SpecsSystem Spec
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 Windows Update Error Code 800736B3




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