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Windows 7: Unable to get around Win7 product activation problem

28 May 2014   #1
Durzo1259

Windows 7
 
 
Unable to get around Win7 product activation problem

Since installing a new mobo & hard drive I've had the classic problem of my Windows 7 product activation code not working. Lots of internet research, consulting a few computer nerds, Microsoft websites and 2 computer technicians later, the answer has always come up the same: call Microsoft, explain the situation, give them my product activation code and they'll reset it to work again. This seems impossible though as all 3 of the phone methods don't work.


Method 1: Speak my activation code into the phone for their voice recognition software.

After 6 attempts it couldn't make out what I was saying.

Method 2: Input the code into the keypad.

Maybe I'm just being a bit mentally challenged here, but how can I give my activation code for each letter when there are 3 letters on each keypad number? I tried doing it anyway, but of course it didn't work.

Method 3: Speak to support staff on the phone.

I tried this and it was one massive exercise in frustration. The guy had such a heavy accent that neither of us could make out half of what the other was saying. I explained to him again and again that my code "isn't valid" because I changed the mobo and hard drive, but he just kept saying "this error message is because your product activation code isn't valid". Upon my last attempt he said something that included "I'll transfer you" and I couldn't make out the rest. I waited on on hold and after 5 minutes the same guy came back on and said "[something incoherent] your activation code isn't valid; thank you for calling Microsoft, goodbye." *click* (I never did give him my code btw; he's just going off the error message).

Can anyone please help me?


My System SpecsSystem Spec
.
28 May 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

My System SpecsSystem Spec
28 May 2014   #3
Durzo1259

Windows 7
 
 

Thanks.


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-RBPDK-VXTY8-HFPKJ
Windows Product Key Hash: Rz8jDgBNRgx7pfR7VitKN/THYF0=
Windows Product ID: 00359-034-9228077-85859
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {49DACD0D-80A7-40E1-90C1-4486922FE73A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{49DACD0D-80A7-40E1-90C1-4486922FE73A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HFPKJ</PKey><PID>00359-034-9228077-85859</PID><PIDType>5</PIDType><SID>S-1-5-21-337519000-3983932674-1313943152</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1503   </Version><SMBIOSVersion major="2" minor="5"/><Date>20121114000000.000000+000</Date></BIOS><HWID>CE363407018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-034-922807-01-1033-7601.0000-1042014
Installation ID: 006160110313451782799054110350312332679290687643015584
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HFPKJ
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 3
Trusted time: 5/28/2014 12:43:27 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:23:2014 01:04
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAHKLyIgQJ4ms4mBAzVPJu8nCrYj3O7o08oIE=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			111412		APIC1030
  FACP			111412		FACP1030
  HPET			111412		OEMHPET 
  MCFG			111412		OEMMCFG 
  OEMB			111412		OEMB1030
  SSDT			A M I 		POWERNOW
My System SpecsSystem Spec
.

28 May 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I can't see any specific reason for activation failing in your report. Everything I see looks valid to me.

All I can suggest is telephone activation and speaking to an operator, which should work.



telephone activation (operator calls)
Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key
follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you


Note - if you do have a problem with understanding the operator, demand to be passed to their supervisor. First line support are usually outsourced but their supervisors are mostly MS employees and do actually care (and from experience, most speak pretty good English!).
My System SpecsSystem Spec
28 May 2014   #5
Durzo1259

Windows 7
 
 

How very bizarre; I guess I'll try your phone activation advice and/or try a tech expert in person.

Thanks anyway NoelDP.
My System SpecsSystem Spec
28 May 2014   #6
Total

Windows 10 Pro - 64 bit
 
 

Quote   Quote: Originally Posted by Durzo1259 View Post
How very bizarre; I guess I'll try your phone activation advice and/or try a tech expert in person.

Thanks anyway NoelDP.
I discovered when you are asked for the codes from your computer when activating , you can enter the #'s on your phone pad . Worked 100 % for me .. When I read out the #'s to the automated computer voice it can never understand me either ..
My System SpecsSystem Spec
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 Unable to get around Win7 product activation problem




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