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Windows 7: Unable to Install Windows 7 SP1 or IE9 using Windows Update

06 Jun 2014   #31
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - jmkad.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\jmkad
hit the enter key - if you get a 'Not Found' error try
DIR D:\jmkad
or
DIR E:\jmkad



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\jmkad <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply


My System SpecsSystem Spec
.
07 Jun 2014   #32
jmak18

Windows 7 Home Premium x64
 
 

I think I screwed it up. At first everything was ok, inputted the first command into the prompt fine and found that it was the D: drive again that was working with the C: drive not found. However, when inputting the second command I hit enter too early before I completed the command when a relative barged in demanding to use the computer *sigh*.

The command didn't go through so I closed that window, reopened it and inputted it again correctly a second time. Not sure if I should have done that, but it reported that file was replaced successfully, or something along those lines. Ran the SFC scan again and it found errors. Attaching log. Sorry
My System SpecsSystem Spec
08 Jun 2014   #33
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Shame you can't choose family, huh? One reason why I live alone!

Anyhow - the same error is still present in the latest SFC scan...
Code:
 Line 34705: 2014-06-07 11:26:59, Info                  CSI    00000302 [SR] Repairing 1 components
 Line 34706: 2014-06-07 11:26:59, Info                  CSI    00000303 [SR] Beginning Verify and Repair transaction
 Line 34709: 2014-06-07 11:26:59, Info                  CSI    00000305 [SR] Cannot repair member file [l:22{11}]"audiodg.exe" of Microsoft-Windows-Audio-AudioCore, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 34712: 2014-06-07 11:26:59, Info                  CSI    00000307 [SR] Cannot repair member file [l:22{11}]"audiodg.exe" of Microsoft-Windows-Audio-AudioCore, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
This usually means either you messed up the commands, or I posted the wrong file (a not unheard-of happening!).
...
In this case, it was my fault - I gave you the file for the SP1 version rather than the RTM version


Let's see if I can get it right this time!

I've uploaded a file - jmkae.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\jmkae
hit the enter key - if you get a 'Not Found' error try
DIR D:\jmkae
or
DIR E:\jmkae



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\jmkae <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
.

08 Jun 2014   #34
jmak18

Windows 7 Home Premium x64
 
 

That is great news! I was dreading reading the words "sorry ... irreparable ... reinstall". And in that case would be ready to throw both my computer and relative together out the window!

Anyways, it seems this round went smoothly and SFC doesn't seem to be reporting any unfixable errors. But I'll let you be the judge of that
My System SpecsSystem Spec
08 Jun 2014   #35
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

SFC is clear

Try SP1 again now - if it fails, post the new CBS.log file.
My System SpecsSystem Spec
09 Jun 2014   #36
jmak18

Windows 7 Home Premium x64
 
 

It failed again. But this time it gives a new error code of 80073701. So not sure whether this is a good or bad thing. Uploading CBS log.
My System SpecsSystem Spec
09 Jun 2014   #37
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Here's what I think is the root error now...
Code:
2014-06-09 12:11:28, Info                  CBS    Exec: Resolving Package: Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514, Update: INF_netrndis, PinDeployment: amd64_netrndis.inf-languagepack_31bf3856ad364e35_6.1.7600.16385_fr-fr_5779dd43d35fd44d
2014-06-09 12:11:28, Error                 CSI    000001af@2014/6/9:16:11:28.164 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
[gle=0x80004005]
2014-06-09 12:11:42, Error                 CSI    000001b0 (F) STATUS_SXS_ASSEMBLY_MISSING #1031827# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2014-06-09 12:11:43, Error                 CSI    000001b1 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #1031712# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = netrndis.inf-LanguagePack, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"fr-FR", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [97]"Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514.INF_netrndis", rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2014-06-09 12:11:44, Info                  CBS    Failed to pin deployment while resolving Update: INF_netrndis from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2014-06-09 12:11:44, Info                  CBS    Failed to resolve item[0] in Package: Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514, Update: INF_netrndis [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2014-06-09 12:11:44, Info                  CBS    Failed to resolve execution update. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2014-06-09 12:11:44, Error                 CBS    Failed to resolve execution package: Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
This does seem to be a fairly common error - unfortunately, I believe that it's caused by a bad root image from the manufacturer, and the only certain answer that I know is a repair install (preferably using SP1 media).

Look here for instructions. Repair Install
.
My System SpecsSystem Spec
11 Jun 2014   #38
jmak18

Windows 7 Home Premium x64
 
 

Well I read the link you provided. A repair install isn't as bad as I thought. But still seems troublesome and time consuming. Do I have any other options available or is this the only one?

And when you say manufacturer, do you mean like Acer? Because in that case I'm not going to buy from them ever again.
My System SpecsSystem Spec
Reply

 Unable to Install Windows 7 SP1 or IE9 using Windows Update




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