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Windows 7: Windows Update errors 80070002 and 80246007

29 May 2014   #1
dtomer

Windows 7 Home Premium 64bit
 
 
Windows Update errors 80070002 and 80246007

Windows update fails with errors 80070002 and 80246007. Tried Windows Update Troubleshooter and Windows Update Readiness Tool, but wasn't fixed. Ran sfc /scannow, fails at 22%. Attached the CBS.zip. Thanks in advance.


My System SpecsSystem Spec
.
29 May 2014   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

CheckSUR shows the following problem files.
Code:
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7600.16784_none_1e82b42cadd77b7d.manifest
 winsxs\manifests\x86_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7600.16784_none_c26418a8f57a0a47.manifest
 winsxs\manifests\amd64_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7600.20928_none_1f51338dc6c0d624.manifest
 winsxs\manifests\amd64_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7601.21687_none_20f5aedbc418d338.manifest
 winsxs\manifests\amd64_microsoft-windows-capi2-certs_31bf3856ad364e35_6.1.7601.17582_none_2067109eaaffb4bb.manifest
 servicing\packages\Package_2_for_KB2524375~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB2524375~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_4_for_KB2524375~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_4_for_KB2524375~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2524375_RTM~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2524375_RTM~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2524375_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2524375_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2524375~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2524375~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB2524375~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_2_for_KB2524375~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_4_for_KB2524375~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_4_for_KB2524375~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2524375_RTM~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2524375_RTM~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2524375_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2524375_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2524375~31bf3856ad364e35~amd64~~6.1.1.1.cat
SFC crashed with these error messages.
Code:
2014-05-29 08:26:41, Error                 CSI    000001fb (F) c0000185 [Error,Facility=(system),Code=389 (0x0185)] #2238958# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysReadFile(h = 96c ("\Device\HarddiskVolume2\Windows\winsxs\amd64_microsoft-windows-font-truetype-mingliu_31bf3856ad364e35_6.1.7600.16385_none_170f5b78a1ae6145\mingliu.ttc"), evt = 0, apcr = NULL, apcc = NULL, iosb = @0x15ecdf0, data = {l:0 b:}, byteoffset = 18677760 (0x00000000011d0000), key = (null))
[gle=0xd0000185]
2014-05-29 08:26:41, Error                 CSI    000001fc@2014/5/29:12:26:41.463 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(2155): Error c0000185 [Error,Facility=(system),Code=389 (0x0185)] originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysReadFile expression: (null)
[gle=0x80004005]
2014-05-29 08:26:50, Error                 CSI    000001fd (F) c0000185 [Error,Facility=(system),Code=389 (0x0185)] #2238957# from Windows::Rtl::SystemImplementation::CFile_IRtlFileTearoff::ReadFile(Flags = 3, Buffer = {l:0 ml:65536 b:}, Offset = 18677760 (0x00000000011d0000), Disposition = 0)[gle=0xd0000185]
2014-05-29 08:36:54, Info                  CBS    Reboot mark refs incremented to: 1
2014-05-29 08:36:54, Info                  CBS    Scavenge: Starts
2014-05-29 08:36:54, Info                  CSI    000001fe@2014/5/29:12:36:54.880 CSI Transaction @0x744c040 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [10]"TI6.0_0:0/"
This error is a little puzzling - but may indicate that the system is unable to read the file properly.

Please run the following commands in an Elevated Command Prompt, and we'll see if there's anything we can see

Code:
 
DIR C:\Windows\Winsxs\amd64_microsoft-windows-font-truetype-mingliu_31bf3856ad364e35_6.1.7600.16385_none_170f5b78a1ae6145
ICACLS C:\Windows\Winsxs\amd64_microsoft-windows-font-truetype-mingliu_31bf3856ad364e35_6.1.7600.16385_none_170f5b78a1ae6145 /T
ATTRIB C:\Windows\Winsxs\amd64_microsoft-windows-font-truetype-mingliu_31bf3856ad364e35_6.1.7600.16385_none_170f5b78a1ae6145\*.* /S
 
.
Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
29 May 2014   #3
dtomer

Windows 7 Home Premium 64bit
 
 
output from commands

Here's the output from those commands:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\windows\system32>DIR C:\Windows\Winsxs\amd64_microsoft-windows-font-truetype-
mingliu_31bf3856ad364e35_6.1.7600.16385_none_170f5b78a1ae6145
Volume in drive C is TI106033W0C
Volume Serial Number is 5ACC-503C

Directory of C:\Windows\Winsxs\amd64_microsoft-windows-font-truetype-mingliu_31
bf3856ad364e35_6.1.7600.16385_none_170f5b78a1ae6145

07/13/2009 11:20 PM <DIR> .
07/13/2009 11:20 PM <DIR> ..
06/10/2009 04:43 PM 32,217,124 mingliu.ttc
1 File(s) 32,217,124 bytes
2 Dir(s) 424,973,791,232 bytes free

C:\windows\system32>ICACLS C:\Windows\Winsxs\amd64_microsoft-windows-font-truety
pe-mingliu_31bf3856ad364e35_6.1.7600.16385_none_170f5b78a1ae6145 /T
C:\Windows\Winsxs\amd64_microsoft-windows-font-truetype-mingliu_31bf3856ad364e35
_6.1.7600.16385_none_170f5b78a1ae6145 NT SERVICE\TrustedInstallerOI)(CI)(F)

BUILTIN\AdministratorsOI)(CI)(RX)

NT AUTHORITY\SYSTEMOI)(CI)(RX)

BUILTIN\UsersOI)(CI)(RX)

C:\Windows\Winsxs\amd64_microsoft-windows-font-truetype-mingliu_31bf3856ad364e35
_6.1.7600.16385_none_170f5b78a1ae6145\mingliu.ttc NT SERVICE\TrustedInstallerF
)

BUILTIN\AdministratorsRX)

NT AUTHORITY\SYSTEMRX)

BUILTIN\UsersRX)

Successfully processed 2 files; Failed processing 0 files

C:\windows\system32>ATTRIB C:\Windows\Winsxs\amd64_microsoft-windows-font-truety
pe-mingliu_31bf3856ad364e35_6.1.7600.16385_none_170f5b78a1ae6145\*.* /S
A C:\Windows\Winsxs\amd64_microsoft-windows-font-truetype-mingliu_31b
f3856ad364e35_6.1.7600.16385_none_170f5b78a1ae6145\mingliu.ttc

C:\windows\system32>
My System SpecsSystem Spec
.

29 May 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

They look normal enough - perhaps the problem is elsewhere.

I'll post a fix for the CheckSUR errors tomorrow ( a little busy tonight!)
My System SpecsSystem Spec
29 May 2014   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Got there early - the results above are normal.


I've uploaded a file - dtraa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder dtraa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
My System SpecsSystem Spec
30 May 2014   #6
dtomer

Windows 7 Home Premium 64bit
 
 
Can't try until Monday

Sorry, I can't try your fix until Monday. Thank you very much for your quick help. I will be sure to follow your advice first thing Monday morning.
My System SpecsSystem Spec
30 May 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

No problem - I'm not going anywhere (except the pub )
My System SpecsSystem Spec
02 Jun 2014   #8
dtomer

Windows 7 Home Premium 64bit
 
 
Back up and going

Your fix worked like a charm. Thanks again.
My System SpecsSystem Spec
02 Jun 2014   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Great! - please post the requested files anyhow, as there's always the chance that something could come back to bite you later.
My System SpecsSystem Spec
12 Aug 2016   #10
PIAOWAKA

WIN 7 ULT 64 BIT
 
 
To noel

Noel I read your post about Windows Update errors for 8024607 and 8007002. I went to your One Drive and could not fine a dt???. All I could find was dptaa and dtap. Where is the other one? Or was it just a typo? Either way I need the fix. I am having a time of it with doing Windows 7 Updates all of a sudden. Any help would be appreciated. Thanks. Pia
My System SpecsSystem Spec
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 Windows Update errors 80070002 and 80246007




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